MINDMAP of Reaction Papers by Sonja Välimäki

MINDMAP of Reaction Papers by Sonja Välimäki https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1 Noora Hast & Sonja Välimäki en-us 2022-02-05 15:11:13 UTC 2025-09-28 00:40:18 UTC hello@padlet.com https://padlet.net/icons/png/1f4a1.png sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030717280 Safety

comes first
Covid -19
trust

]]> 2022-02-05 15:21:02 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030717280 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030718088 Virtual Events

well planned and organized

]]> 2022-02-05 15:22:06 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030718088 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030718639 Sustainability

ever growing

]]> 2022-02-05 15:22:49 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030718639 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030719082 Less is more

focus on quality and meaningful content

]]> 2022-02-05 15:23:23 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030719082 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030719369 Customers first

what they want to see and know

]]> 2022-02-05 15:23:44 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030719369 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030719721 Finding the right tools

Instagram, Facebook

]]> 2022-02-05 15:24:14 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030719721 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030727750 Empathy

individual expectations and experiences

]]> 2022-02-05 15:33:07 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030727750 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030729077 Efficiency

Saving resources

]]> 2022-02-05 15:35:00 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030729077 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030729390 Human contacts

talk to actual person

]]> 2022-02-05 15:35:28 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030729390 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030729755 Technology and webstores]]> 2022-02-05 15:36:00 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030729755 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030730225 Find the right target groups]]> 2022-02-05 15:36:37 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030730225 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030732740 Affects your destinations

"Instagrammable"

]]> 2022-02-05 15:39:57 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030732740 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030743663 Store
Pros

atmosphere of the store and feeling of the products
try before buy

Cons

costs

]]> 2022-02-05 15:52:12 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030743663 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030753416 Robotics and Artificial intelligence (AI)

is future
robot customer service

]]> 2022-02-05 16:04:40 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030753416 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030759824 Free online courses

Google carage

]]> 2022-02-05 16:13:45 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030759824 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030762570 Larger audience]]> 2022-02-05 16:17:16 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030762570 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030766917 Digitalization]]> 2022-02-05 16:22:55 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030766917 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030767760 Remember the importance of social marketing]]> 2022-02-05 16:24:02 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030767760 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030768945 Make plans, use time and don't rush
it doesn't happen over night]]> 2022-02-05 16:25:13 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030768945 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030775757 Keep up with changes]]> 2022-02-05 16:33:58 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030775757 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030788940 10 event trends for 2021
Mirka Santanen]]> 2022-02-05 16:49:58 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030788940 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030795814 What does customer want?
Noora Hast]]> 2022-02-05 16:58:54 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030795814 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030797093 Ennen kaikki oli paremmin, vai oliko?
Kati Hirvasniemi]]> 2022-02-05 17:00:40 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030797093 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030797914 Optimizing digital marketing
Sarianna Hietapakka]]> 2022-02-05 17:01:50 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030797914 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030798453 With the help of social media
Mari Pulkkanen]]> 2022-02-05 17:02:20 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030798453 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030798873 The power of empathy
Sonja Välimäki]]> 2022-02-05 17:02:52 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030798873 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030799159 New era of travel
Enni Piippo]]> 2022-02-05 17:03:16 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030799159 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030813117 Registrations and sold tickets ]]> 2022-02-05 17:21:19 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030813117 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030813244 Social media]]> 2022-02-05 17:21:31 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030813244 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030814992 Balance between conversational posts and promotional posts ]]> 2022-02-05 17:23:54 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030814992 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030815543 Conversation with audience ]]> 2022-02-05 17:24:38 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030815543 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030817984 Social media for events
Oona Vääräniemi]]> 2022-02-05 17:27:38 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030817984 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030823975 Customer experience in digital age
Jenni Isonikkilä]]> 2022-02-05 17:35:41 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030823975 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030826219 Digitalism

usability
personalization
self service

]]> 2022-02-05 17:38:57 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030826219 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030830051 Loyality and trust]]> 2022-02-05 17:44:04 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030830051 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030831287 Remember the basics]]> 2022-02-05 17:45:42 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030831287 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030831596 Learn how to use your tools]]> 2022-02-05 17:46:10 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2030831596 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031050340 Stand out]]> 2022-02-06 01:02:38 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031050340 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031051264 The diverse potential of digital marketing

Aino Niskanen

]]> 2022-02-06 01:05:47 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031051264 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031051967 Think like a consumer

what would you like to see?

]]> 2022-02-06 01:08:02 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031051967 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031055864 Visual content

videos
pictures
colours

]]> 2022-02-06 01:18:18 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031055864 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031499760 Hyper-personalisation

data can be used to personalise customer experiences

]]> 2022-02-06 15:04:37 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031499760 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031507229 Be agile]]> 2022-02-06 15:12:50 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031507229 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031512396 Multi-talented workers]]> 2022-02-06 15:18:19 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031512396 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031515788 Shared economy]]> 2022-02-06 15:21:56 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2031515788 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037906764 "Google My Business"-site to reach out customers

it's free
find you from Google Maps

]]> 2022-02-09 13:47:32 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037906764 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037922142 Understand online-marketing]]> 2022-02-09 13:54:06 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037922142 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037925351 Online marketing with low budget, is it possible?

Johanna Mäki-Kokkila

]]> 2022-02-09 13:55:27 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037925351 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037927596 Learning and understanding is the key]]> 2022-02-09 13:56:19 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037927596 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037949968 Sustainability]]> 2022-02-09 14:05:29 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037949968 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037965210 To make successful service situation:

fast and proper solution for customers problems
quick response
not to be thrown between many employees with the same problem

]]> 2022-02-09 14:11:23 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037965210 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037976255 The Five9 Guide to Making Customer Service a More Human Experience

Inese Poikane-Meyer

]]> 2022-02-09 14:15:49 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037976255 sonjavalimaki2 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037990950 Mobile friendly]]> 2022-02-09 14:21:36 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2037990950 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2042382395 Markkinointi milleniaaneille
Veera Tenhunen]]> 2022-02-11 13:36:34 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2042382395 nospa1985 https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2042386271 Tapahtumien markkinointi on tärkeää
Mimmi Posio]]> 2022-02-11 13:38:47 UTC https://padlet.com/sonjavalimaki2/1wysy2ekw3x74ht1/wish/2042386271