https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c Unit 1 to 4 en-us 2018-03-05 03:10:01 UTC 2018-03-05 08:45:11 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/File.png https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237948905 1. What are the roles of attractions and theme parks?
2. Name the key departments that are commonly found.
3.  Name the several key service units under Operations department.
4. What are the information provided at the Visitor Information Centre? 
5. Main role of the Park Services?
6.  List 4 general inspection a Ride Operator do before and after.
7. List down the basic functions of Ticket & Reservations, Name down 4.
8. List 5 key task of the security team carries out.
9. Name 3 areas in the park that Engineering and Maintenance team is responsible for.
10. Name the 4 agenda that are usually addressed during the meeting.
11. What do attraction offer educators and students

]]> 2018-03-05 07:13:49 UTC https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237948905 https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949025 1) What are the ways to reserve or purchase tickets and packages?

2) List 4 common information required for ticket reservation

3) Define 'Market Segmentation'

4) Describe the 4 ways of Market Segmentation

5)  What are the 4 steps of market segmentation process?

6) Why is market segmentation important in Sales promotion?

7) State 4 reasons why attractions offer different types of packages

8) Why do attractions offer memberships and loyalty programmes?

9) What are the procedures in setting up the cash register?

10) List down the procedures for handling cash flow


]]> 2018-03-05 07:14:35 UTC https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949025 https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949050 1) What are the roles of attractions & theme parks?
2) List 8 key departments found in an attraction.
3) What are the key service units taken care of by the Operations department?
4)  What are some of the Key tasks that the security does?
5) What are the advantages of having F&B outlets in the theme park.
6) Names 4 types of information that can be found in the Visitor Information centre.
7) 4 main roles of Park Services.
8) What are the amenities that the Visitor Services provide.
9) List 3 basic functions of Ticketing & Reservations.
10) Name any 4 items that the Operations Manager will address during the pre-shift Operations meeting.
11) What are the 3 activities that are conducted by the Visitor Information Centre Team during post shift operations?

]]> 2018-03-05 07:14:40 UTC https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949050 https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949181 1) What are the common areas where crowds will formed in attractions or theme parks?

2) Define the Standard Operating Procedure (SOP)?

3) What are the common questions the staff in charge ask themselves when long queue occurs?

4) What are the following steps that the staff must use when dealing with difficult visitors?

5) When a customer had a bad experience, what are the service recovery steps that a service staff must follow?

6) When service breakdown occurs, what are the consequences that the company would face?]]> 2018-03-05 07:15:31 UTC https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949181 https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949257 1)  What are the ways in which reservation or purchases or tickets and packages can be made through?

2) List FOUR common information required for ticket reservations.

3) Define Market Segment.

4) List and explain 2 ways of market segmentation. 

5) What are the 2 key reason why tourism business providers attempts to segment their markets?

6) Why is market segmentation is important is sales promotion? 

7) Why do attractions offer packages? 

8) What are some commonly asked questions when understanding visitors needs?

9) What are the points to remember when making recommendation?

10) Name 4 benefits of memberships. 

11) List 2 types of membership and loyalty programme and provide an example for each. 

12) Give examples for the following:
1. Golf Membership:______
2.  Theme Park Membership:___
3. Casino Membership:______
4. Airlines Loyalty Programme:____
5. Business Association and Social Club Membership:_____

13) What is the difference between up-selling and cross-selling? 

14) Name the different types of equipment in an EPOS.

15) List down the procedures of setting up the cash register.

16) List the steps for handling cash flow.

17) Why is it important to check for counterfeit notes?

18) Give 2 examples of Debit/Credit Card.

19) What are the advantages of using credit card?

20) Explain the procedure for discount card.

21) State the common information needed for staff discount.

22) What is the purpose of discount and vouchers? 


]]> 2018-03-05 07:15:53 UTC https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949257 https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949258 1. Name 3 reasons why is it important for the establishment and attraction hosts to make their visitors feel welcome?
2. Name 3 ways in which making visitor feel welcome and emotionally happy can help an organization
3. Name and give an example of the 3 basic emotions.
4. Who are the VIPs in the Private sector?
5. Define protocol.
6. What are the ways in assisting pregnant women
7. What would be the 3 protocol for a destination company who is organizing an annual charity outing for the physically impaired people?]]> 2018-03-05 07:15:54 UTC https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949258 https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949362 1. List down 3 examples of attractions in Singapore
2. Define Theme Park
3. Other than recreation and entertainment, what else does a theme park offers?
4. State the 4 roles of attractions and theme parks
5. List 4 key departments that are commonly found in an attraction or theme park
6. Write down the key roles of the Operations Department
7. List down 3 key service units that are normally present in a museum
8. State 5 information that the staff at Visitor Information Centre should be knowledgeable about
9. What does the Park Services team have to ensure for its cleanliness and hygiene
10. What are the examples of the amenities that the visitor services provide
11. Apart from enhancing the guests' experience, state another purpose of the Visitor Services
12. (a)  List down all the roles of a Rides Operator before and after rides operation
12. (b) State the roles of the rides operator during the rides operation
13.  What are the basic functions of Ticketing & Reservations? (3m)
14.  Besides attending to walk in customers, who else does the team attends to?
15. Security is crucial because of the threat of terrorism, state another purpose of the security team.
16. List down 4 key task of the security team.
17. What are the benefits of having food & beverage outlets within the attraction.
18. What is the main function of Retail Operations?
19. List two examples of an attractions signature retail product.
20. What is the role of retail establishments in an attraction/theme park will enable visitors to?
21. Why visitors buy these signature products/souvenirs.
22. State 4 responsibilities of the engineering and maintenance team.
23. What will the engineers and technicians do whenever there are equipment breakdown?
24. List two examples of attractions in Singapore that have added the educational elements in their business?
25.  What is a shift operation? 
26. List 2 agendas that are addressed during the pre-shift operations.
27.           ]]> 2018-03-05 07:16:14 UTC https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949362 https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949743 1. How can reservation or purchase of tickets and packages be done through?

2. List the 7 steps to setting up a cash register.

3. Define Up-selling and cross selling and give an example each.

4. What do you understand by the term 'Market Segmentation'?

5. What is the function of a scanner?

6. Besides Scanners, name 3 other types of equipment in a cash register and list their functions.

7. What are the 3 common types of discounts?

8. Define GST

9. Explain what is a joint promotion and give an example.

10. What is the difference between a Demographic profile and a Geographic Origin?  

11. What are the 4 steps in the Market Segmentation Process?

12.Identify 3 common information required for ticket reservation

13. What do you need to ensure when taking reservations?]]> 2018-03-05 07:17:53 UTC https://padlet.com/hendri_h_k_lai/1tdzi75w3z0c/wish/237949743