ITS Management Process - CSC 07/22/16 by dan https://padlet.com/daniel_jones1/1r2iv4rpkj7v Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-07-22 12:29:43 UTC 2017-05-17 01:45:36 UTC hello@padlet.com ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/1r2iv4rpkj7v/wish/116814687 Provide global information, celebrations, organizational announcements, birthdays, etc.
FYI - Meetings are to be 50 minutes. Meets should not be schedule between 7-10]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/1r2iv4rpkj7v/wish/116814687 DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/1r2iv4rpkj7v/wish/116814688 Report out on the following and assign an owner.  Do not problem solve.
Staffing today - Wesley is off all week

Road blocks:  Lack of documentation causes delays in resolution.    All tickets at a minimum must include callback number, CPU, location, a good description of the issue and ALL troubleshooting in the work detail tab. Depending on the issue citrix box and IP should be included as well. Whenever using a template all items in the template need to be filled out to the best of your ability. The items are in there for a reason.

                                                                                                             REMINDERS

Queue this week: Erick CSC queue ( 3880 Kassia, Rob, Tom)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 8.25 and FCR 70.10 customer inputs into the help desk portal 282.   





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/1r2iv4rpkj7v/wish/116814688 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/1r2iv4rpkj7v/wish/116814689 Discuss achievements/successes/patient stories/Recognition
So for this month the ABR is 9.10. With 10 days left I challenge you to get it below 8.5.

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