DBFT ICA2 by Poh Suan https://padlet.com/angpohsuan0405/1oby0d9b38s5 Put your key quotes from the interviewees here en-us 2019-12-11 08:57:10 UTC 2019-12-18 16:37:48 UTC hello@padlet.com Poh Suan angpohsuan0405 https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101201 "The only two banking products I really use are debit cards and a savings account"

"I don't understand what the other banking products do"

"I'm scared that if I anyhow invest I might lose money"

"I want loyalty programs that never expire because Nintendo sucks"

"The report is very limited as it doesn't show exactly what I buy from the game."

"Maybe simplify some of the terms and information because I really don't understand what the other products mean."

"If you want gamers to use banking products, maybe some incentives would be nice."


]]> 2019-12-12 03:51:00 UTC https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101201 Dinesh https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101645 Tell me more about your current online banking experience ?
"Although tokens definitely make transactions safer, i think carrying a token everywhere can be quite troublesome".
]]> 2019-12-12 03:53:24 UTC https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101645 Bin Hao https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101692 " Currently, only use to check my account balance / e-statement"

"I would like to invest because i want to grow my capital. However i got no financial related knowledge and expertise."

"The current banking investment service is too complex for me to understand. Hope the bank can design smth that is easy and attractive for us (eg. invest into gaming industry)"

"currently, no need any student loan cause currently study in poly and going NS next year. However, might need that for Uni studies"

"more insightful report (currently, the e-statement only show up to past 6 months oni)" ]]> 2019-12-12 03:53:41 UTC https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101692 Pei Jun https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101766 "Hoping for interest of the deposit will increase in the future"

"What would make the banking platform attractive to you?"
- The safekeeping and the interest but it can be better if is increase

"Only uses credit card and deposits, not using investments"

"Often uses online banking products to safe keep money"]]> 2019-12-12 03:54:05 UTC https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101766 Eugene https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101804 "Currently, I only lock in my money(fixed deposits) to earn interest income as I am afraid to lose my capital."

"I am not financial literate."

"I suggest that the banks could include a section in their banking application which provides information and guidance about the various financial products they offer consumers."

"Currently, digital banking platforms are user-friendly and it brings convenience to consumers so you need to ensure that whatever You develop brings convenience and is user-friendly."]]> 2019-12-12 03:54:17 UTC https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101804 Dinesh https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101823 What would make banking platforms more attractive to you ?
"Banking platforms should be convenient and fast and should not have a lot of steps when making transactions or using the features".]]> 2019-12-12 03:54:22 UTC https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423101823 Common elements angpohsuan0405 https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423103138 1. A lot of fear and doubt (low financial literacy, doesn't know how things work)

2. Two basic banking products used: Debit cards and Savings account (never really touch on the other products such as Unit Trusts, Structured Deposits etc.) [what the heck are investments???]

3. Convenience (must be easy to access, to use)

4. They want something that really caters to them (e.g. rewards geared more towards their gaming needs)

5. Some of them express that they might take a student loan in the future (due to age range, want to pursue further studies) [IMPORTANT: maybe we can find a way to push out loans to these gamers]]]> 2019-12-12 04:00:55 UTC https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423103138 What the quotes are trying to convey? angpohsuan0405 https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423105902 1. Financial Literacy (We don't understand what those banking products mean)
2. Neglect (You're not catering to us, your rewards aren't geared towards us)

]]> 2019-12-12 04:16:42 UTC https://padlet.com/angpohsuan0405/1oby0d9b38s5/wish/423105902