Call centres by Miss Wheeler https://padlet.com/melanieswheeler/1n2q6cxjphs5 Advantages and disadvantages en-us 2017-03-30 09:09:13 UTC 2026-03-16 01:24:24 UTC hello@padlet.com language barrier https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639175 2017-03-30 09:18:37 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639175 waiting time https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639238 2017-03-30 09:18:54 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639238 some people don't talk clealry https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639418 2017-03-30 09:19:43 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639418 different languages https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639539 2017-03-30 09:20:12 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639539 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639563 takes ages on the phone and sometimes you can understand the person you are talking to]]> 2017-03-30 09:20:16 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639563 you might not be able to understand the person speaking to you https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639570 2017-03-30 09:20:17 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639570 take a long time to answer https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639611 2017-03-30 09:20:24 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639611 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639633 Higher Pay Without Any Discrimination]]> 2017-03-30 09:20:28 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639633 not able to always understand you https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639680 2017-03-30 09:20:43 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639680 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639693  Minimal Work Volume]]> 2017-03-30 09:20:47 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639693 you might have a long waiting time to speak to someone https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639736 2017-03-30 09:20:58 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639736 They read of a script so you might not get an exact explanation of how to fix it https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639755 2017-03-30 09:21:02 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639755 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639774 Stress]]> 2017-03-30 09:21:06 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639774 u might not understand what there sayin like https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639818 2017-03-30 09:21:20 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639818 don't know what they are talking about https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639861 2017-03-30 09:21:31 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639861 people will get aggressive at people that are only doing there job. https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639870 2017-03-30 09:21:33 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639870 you might get more information when you talk to someone over the phone https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639885 2017-03-30 09:21:38 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639885 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639895 Call centers are used for almost any purpose. When a call center is hired by a company, it is considered outsourcing. Outsourcing through a call center provides resources a company normally would not have. Call centers are trained to manage large volume and varied clients and services. Outsourcing through a call center also provides up-to-date technologies. Call centers are accustomed to providing these services and typically have all the latest technology available]]> 2017-03-30 09:21:41 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639895 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639951 Using a call center has disadvantages as well. The quality of service is typically not as solid as it would be in a company setting. Security is another disadvantage. Workers in call centers have access to personal information for thousands of people. This can lead to security issues.]]> 2017-03-30 09:21:58 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163639951 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640026 sometimes you cant understand the people language]]> 2017-03-30 09:22:25 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640026 people get annoyed if they keep repeating the same question. https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640066 2017-03-30 09:22:37 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640066 ict teachers have a better understanding of what some o0f the problems could be https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640111


]]> 2017-03-30 09:22:51 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640111 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640131 Reduced costs. ... 
Improves call quality during peak hours. ... 
Decrease call abandonment. ... 
Increase service levels. ... 
24/7/365 support for a fraction of the price. ... 
Ensure business continuity. ... 
Increase customer satisfaction.
]]> 2017-03-30 09:22:57 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640131 they take there anger on you because you are the first person they talk to. https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640146 2017-03-30 09:23:01 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640146 people get really stressed out https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640328 2017-03-30 09:23:44 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640328 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640350 Cost-effectiveness:]]> 2017-03-30 09:23:49 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640350 a disadvantage is you might not get some one who speaks your language https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640379 2017-03-30 09:23:56 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640379 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640398 Focus on Productivity:]]> 2017-03-30 09:24:04 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640398 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640450  Reduced Risk:]]> 2017-03-30 09:24:17 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640450 wastes your time having to wait https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640479 2017-03-30 09:24:26 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640479 in another country ] https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640499 2017-03-30 09:24:32 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640499 Using a call centre to handle the straight forward calls (price checks, payments, orders etc) can free up the business staff to grow the business dynamically, chasing big contracts and concentrating on all the other aspects of the business. https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640510 2017-03-30 09:24:35 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640510 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640516 Trained Staff:]]> 2017-03-30 09:24:36 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640516 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640792  Language Constraints]]> 2017-03-30 09:25:49 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640792 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640860 Confidentiality Issues]]> 2017-03-30 09:26:06 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640860 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640907 . Less Control]]> 2017-03-30 09:26:22 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640907 can get an answer straight away melanieswheeler https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640932 2017-03-30 09:26:28 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640932 reading of a script https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640968 2017-03-30 09:26:35 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640968 some people prefer to speak to someone as they cannot read or write properly melanieswheeler https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640995 2017-03-30 09:26:39 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163640995 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163641018 Maintenance]]> 2017-03-30 09:26:42 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163641018 https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163641085 Lack of Business Continuity]]> 2017-03-30 09:26:53 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163641085 no answer... https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163642468 2017-03-30 09:30:55 UTC https://padlet.com/melanieswheeler/1n2q6cxjphs5/wish/163642468