A22 BHM PRACTICUM by Nor Haslinda Ainsyah binti Ahmad https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t Supervisor: Dr Noor Amalina Binti Mat Yusof en-us 2023-04-12 07:10:04 UTC 2023-10-18 19:04:34 UTC hello@padlet.com WEEK 1 haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2551272574 3/4/2023 (Report Duty Day)
- Arrive at Megaview Hotel Kuantan,Pahang to report duty at 9.00am.
- Briefing session with person in charge Miss Angel which is Human Resources staff about hotel and then complete the personal information about student practicum.
- Introduce the department and the staff.
- The department that I choose is housekeeping department for the six months.

3/4/2023- 9/4/2023
- At the first week, I need to remember what the types of bed at this room and another room. 
- Started working at 8am until 4pm.
- Kak Nadia is the person that teach me about all the rooms. 
- All the floor have 15 room.
- Kak Nadia and I need to handle floor 7 everyday. 
- At the same time, I learn how to making beds with the right steps.
- Started learn how to making beds.
- Learn how to layout the equipment in the room such as the position of the telephone, paper of TV channel, position remote TV and so on.
- Vacuum the floor.
- Mope.
- After settle all the room, replenishing supplies that less such as bedsheet, pillow case, bathmat, soap, shampoo, brush teeth, chemicals, laundry bag, rubbish bags, set coffee and tea and tissues.
- Punch out at 4pm.

]]> 2023-04-12 07:24:46 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2551272574 WEEK 2 (14/4/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2551311608 - Punch card before 8am.
- Before start clean the rooms, we need to arrange the  duvet according to the floor.
- And then, we need to look up at the daily report that have the room already checkout or not.
- At the same time, we need to do the make up room that guest have stay more than one day at the hotel or that guest is extend day.
- For the room, we need to separate to the two jobs which is one person need to make the bed making and another person need to clean the toilet. 
- So, I take the part who making beds because of I didn't already learn about toilet.
- After finish clean the room, I need to vacuum that room.
- So, if all the room is ready, we need to inform to the front office department that rooms is ready for the arriving guests.]]> 2023-04-12 07:57:22 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2551311608 WEEK 3 (21/4/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2551312222 - Punch card at 8am as usual.
- I learn how to clean the bathroom with the proper steps. 
- I need to use the chemicals that suitable with the mosaic, mirror, toilet bowl. 
- And then need to mope for clear the chemicals and then to avoid from injury or slipping.
- Lastly, I need to prepare 2 towel, 1 bath mat,soap, shampoo, brush teeth and shower cap.
- At the same time, I help my partner to settle making beds.
- Lastly vacuum and mope the floor.
- Filled the chemicals and then bedsheet, duvet and so on and then put the trolly in the housekeeping pantry before punch card at 4pm.

]]> 2023-04-12 07:57:59 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2551312222 WEEK 4 (28/4/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2551312937 - Punch card at 8am.
- I needs to added the chemicals to cleans the toilet.
- Bed making as usual.
- Replace the new linen and towels.
- Sanitize the bathroom.
- Restocked amenities.
- Learn how to fill in the daily report housekeeping.
- After finish clear the rooms, staff needs to complete this daily report and then give it to the supervisor at the office to check it.
- Need to write how many bedsheet, duvet, towel and bathmat that out and in. 



]]> 2023-04-12 07:58:47 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2551312937 haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2573020286 Assalamualaikum and hi, my name is Nor Haslinda Ainsyah binti Ahmad, my matric number is 270570. I am currently in semester 8 and attending my practicum at Megaview Hotel Kuantan, Pahang. In this padlet, I will share my activities and experiences that related with my internship from 3 April 2023 until 4 October 2023. Let's started. ]]> 2023-04-30 16:34:00 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2573020286 WEEK 1 (7/5/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2576405522 - Arrange the duvet as usual.  
- Cleaning floor areas.
- Removing the rubbish besides the lift.
- Removing the linens, towels and bathmat.
- Replacing the new linens, batmat and towels.
- Cleaning guests rooms of dirty, dust, stains and smells.
- Cleaning and sanitising bathrooms. 
- Fill the coffee and tea supplies, check the kettle and refrigerator in a good condition or not.
- Ensuring all extras and add-ons that were included the booking are ready for arriving the guest.
- Vacuum and mop the rooms.
- Settle daily report housekeeping.]]> 2023-05-03 08:03:02 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2576405522 WEEK 2 (14/5/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2585443378 - On this week, I need to clean the public area which is area Ramin Coffee House with Kak Rani.
- Sweeping the floor.
- Removing the rubbish from that area.
- At the same time, I also need to cleaning and sanitising the bathrooms.
- Bed making at floor 7.
- Vacuum and moping the floor.
- Double check another rooms.
- Settle the daily report housekeeping as well.
- Arrange the equipment in the housekeeping pantry.
- Refill equipment likes soup,shower cap, shampoo, brushteeth and chemicals at the trolly.]]> 2023-05-10 12:44:25 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2585443378 WEEK 3 (21/5/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2591505336 - Arrange the bedsheet and duvet according to the floor.
- Go to the another floor to clean the room as well.
- Checking the room that already clear.
- Vacuum and spray if that room dusty and smelly.
- Look up the report daily if room already check out or not.
- Before do the checkout rooms, make sure settle that extend rooms first.
- Cleaning the room and bedrooms.
- Vacuum and then mope that rooms.
- Refill the equipment if already less.
- Settle the daily report housekeeping and then give to the supervisor to double check.
- Punch card.]]> 2023-05-15 15:25:31 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2591505336 WEEK 4 (28/5/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2591505727 - Arrange the duvet according to the floor which is floor 3 until 9.
- Look up the weekly report housekeeping if have the extend room or not before make the room is already check out.
- As usual do bed making and then bathrooms.
- Write the weekly report housekeeping after settle clean the room.
- List the total of bedsheet, duvet, towel and bathmat that out and in.
- Replenishing supplies such as set coffee, mineral water and so on at the trolly.
- Inform to the front office that rooms is ready to guest check in.
- Settle the daily report of housekeeping.]]> 2023-05-15 15:25:50 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2591505727 Week 1 (7/6/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597776536 -  As usual, arrange the duvet according to the floor.
- Cleaning and tidying common areas such as floor areas.
- Cleaning guests rooms and sanitising bathrooms.
- Removing the rubbish.
- Removing dirty towels and linen.
- Removing used amenities.
- Making beds, replacing linen and towels.
- Replenishing supplies such as set coffee, mineral water and so on. 
- Inform to the front office vacant and clean rooms.
- Settle the daily report of housekeeping.]]> 2023-05-19 16:02:17 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597776536 Week 2 (14/6/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597776733 - Making beds and supply new towels if that room extend.
- Changes out all towels and linens if check out.
- Remove any rubbish from the room.
- Mirrors were free from dust.
- Make sure all bulbs, TV, Hair dryer, telephone and refrigeratior were functional.
- Make sure toilet cleaned, no dusts, stains or hairs.
- Make sure bathroom paper supplies restocked and tissues re-pointed.
- Make sure glasses washed and coffee set are enough.
- Check the refrigerator if have something. 
- Mop or vacuum the rooms.
- Inform to the front office that rooms is ready to guest check in.
- Settle the daily report housekeeping.
- Punch card.

]]> 2023-05-19 16:02:31 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597776733 Week 3 (21/6/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597776934 - Take housekeeping trolley and all other necessary cleaning equipment from the store room/pantry.
- Started off makeup the occupied rooms.
- Clean the vacant dirty rooms.
- Make sure that all dustbins at hallways floor are clean.
- Report to the maintainance if have complaint about the rooms.
- Daily report to the housekeeping supervisor.
- Replenish amenities.
- Put trolley in the pantry room.]]> 2023-05-19 16:02:45 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597776934 Week 4 (28/6/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597777150 - Cleaning hallways.
- Removing the rubbish in front of lift. 
- Checking the housekeeping daily report.
- Cleaning guest rooms as usual. 
- Making bed and replacing the towels. 
- Replacing soup, foam bath, shampoo, brushteeth and hygiene bag. 
- Moping / vacuum. 
- Inform to the front office department rooms is ready and allowed guest to check in.
- Write the housekeeping daily report. 
- Replenishing the equipment at trolley.
- Punch card at 4pm.]]> 2023-05-19 16:02:59 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597777150 Week 1 (7/7/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597777575 - Checking the vacant and dirty room.
- Put out baby cot and extra bed if have at the room.
- Bed making and then bathrooms.
- Removing linen and dirty towel.
- Removing used amenities.
- Replacing new towel, bathmat, linen and amenities. 
- Vacuum and spray if that rooms still dusty or smell.

]]> 2023-05-19 16:03:22 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597777575 Week 2 (14/7/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597777796 - Enters and prepares the room for cleaning.
- Dusts the room and furniture.
- Replenishes guestroom and bath supplies.
- Cleans the bathroom.
- Makes bed.
- Replenish amenities according to the operational standards.
- Cleans floor corridors. 
- Replenishment of guest complimentary water.
- Vacuums and racks the carpet or floor.
- Deliver and retrieve items to guests such as ironing boards, baby cot.]]> 2023-05-19 16:03:37 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597777796 Week 3 (21/7/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597778033 - Vacuum and dusted hallways on the floor.
- Cleaned and sanitized the bedroom/bathroom.
- Change bed linens.
- Restocked amenities.
- Dusted furniture.
- Replaced the towels.
- Changed the bathmat.
- Vacuum the floor/carpet.
- Report to the maintainance for checking the air conditioner and wifi.
- Settle the daily report housekeeping.]]> 2023-05-19 16:03:52 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597778033 Week 4 (28/7/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597778221 - Make beds and change bed linens as per hotel standards
- Dust and wipe down furniture, fixtures, and surfaces.
- Vacuum carpets and mop hard floors.
- Ensure curtains and drapes are properly arranged and clean.
- Empty trash and replace garbage bags.
- Clean and disinfect bathroom fixtures, including sinks, toilets, bathtubs, and showers.
- Replenish toiletries, towels, and tissues as required.
- Polish mirrors and glass surfaces.
- Refill coffee/tea supplies and ensure kettle and appliances are clean and in working order.
- Ensure sufficient supply of guest amenities such as soap, shampoo, conditioner, and towels.
- Report any maintenance issues.

]]> 2023-05-19 16:04:05 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597778221 Week 1 (7/8/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597778815 - Punch card at 8am.
- On the morning, help Kak Rani to clean public area that includes toilet Meranti Meeting Room, Grand Seraya Ballroom, office and toilet staff.
- Clean Ramen Coffee House at 10.30am after guest breakfast.
- Make beds and change bed linens.
- Dust and wipe down furniture, fixtures, and surfaces.
- Empty trash and replace garbage bags.
- Clean and disinfect bathroom fixtures, including sinks, toilets, bathtubs, and showers.
- Replenish toiletries, towels, and tissues as required.
- Polish mirrors and glass surfaces.
- Restock amenities.
- Fill the coffee and tea supplies, and check that the kettle and other appliances are in good condition.
- Vacuum carpets and mop hard floors.
- Properly label and store found items in the Lost and Found storage area.
]]> 2023-05-19 16:04:43 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597778815 Week 2 (14/8/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597779147 - Punch card at 8am.
- Cleaning the public area.
- Clean and sanitized bathrooms including bathub,showers, toilets, sinks.
- Check if any lost items in guest rooms.
- Dust all surfaces.
- Make beds, change bed linens, arrange pillows neatly.
- Empty trash and replace garbage bags.
- Restock amenities, toiletries and towels.
- Refill coffee/teas.
- Ensure sufficient supply of guest amenities such as soap, shampoo.
- Vacuum carpets or floor as well.
- Report about maintainances issues.
- Settle the daily report housekeeping.]]> 2023-05-19 16:05:05 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597779147 Week 3 (21/8/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597779591 - Punch card at 8am.
- Changing bed linens, making beds and arranging pillows.
- Cleaning and sanitizing bathroom (sinks, toilet bowl, shower, bathtub).
- Restocking amenities.
- Refill coffee tea and add mineral water.
- Vacuuming carpets and hard floors.
- Reporting maintenances issues.
- Clear the report daily housekeeping.
- Inform the vacant clean rooms to front office.]]> 2023-05-19 16:05:32 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597779591 Week 4 (28/8/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597779755 - Punch card before 8am.
- Arranging the duvet according to the floor.
- Look up the room vacant and dirty.
- Cleaning and clearing hallways and stairs.
- Removing the rubbish from that rooms.
- Make sure the electric in the rooms in a good condition.
- Removing the linen, bathmat and dirty towels.
- Replacing the new towel, bathmat, and amenities.
- Making the bed and sanitizing bathrooms.
- Added supplies such as set of cooffe/tea, mineral water.
- Added tissues.
- Check the refrigerator.
- Put out baby cot and extra bed.
- Vaccum and mop the rooms.
- Spray the rooms to make sure that room will fresh when guest check in.
- Write the daily report housekeeping.]]> 2023-05-19 16:05:44 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597779755 Week 1 (7/9/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597780527 - Punch card at 8am.
- Empties trash receptacles.
- Changes linens and make beds.
- Cleans and sanitize bathrooms, showers, toilets, sinks.
- Replenishes toiletries and towels.
- Handover lost and found items if any found in the room.
- Added set coffee/teas, mineral waters.
- Setting temperature of air-conditioning.
- Vacuums carpets and floors.
- After finish cleaning all the vacant and dirty rooms, housekeeper needs to arrange and stock the pantry with linen and supplies.

]]> 2023-05-19 16:06:33 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597780527 Week 2 (14/9/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597781724 - Punch card at 8am as usual.
- Cleaning floor areas.
- Removing the rubbish
- Changes the linens.
- Put out the extra bed and baby coat the store.
- Dust all surfaces.
- Making beds.
- Cleaning and sanitising the bathrooms.
- Replenishing toiletries, towels.
- Replenishing supplies (coffee, tea, mineral water).
- Settle the daily report housekeeping.o the sore.]]> 2023-05-19 16:07:50 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2597781724 Week 3 (21/9/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2717317804 - Punch card at 8am.
- Cleaning public area as normal.
- Throw the rubbish besides the lift.
- Vacuum and mop hallways on the floor.
- Cleaned and sanitized the bathroom first.
- Changed bed linens.
- Restocked amenities in the bathroom (shampoo, foam bath, soap, shower cap, brushteeth)
- Dusted furniture.
- Changed the towels.
- Vacuum flloor/carpet.
- Settle daily report housekeeping.]]> 2023-09-23 14:24:20 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2717317804 Week 4 (28/9/2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2717318224 - Punch card at 8am.
- Asks front office vacant and dirty rooms.
- Cleaned the rooms that already checkout and also extended rooms.
- Clean and sanitized the bathooms as usually including bathtub, shower, toilets,sinks.
- Replenish toiletries, towels.
- Restock amenities.
- Make beds, change bed linens, pillow cases.
- Replace dust bin.
- Refilled coffee/tea, mineral water.
- Vacuum and mop the floor.
- Inform to FO vacant and clean rooms.]]> 2023-09-23 14:24:56 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2717318224 Week 1 (1&2 October 2023) haslindaainsyah https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2743595419 - Punch card at 8am.
- Cleaning public area with Kak Rani.
- Removing linen and dirty towels.
- Replacing new towels, bathmat, linens and amenities.
- Dusted furniture.
- Sanitized the bathroom and bed making as well.
- Polish mirrors and glass surfaces.
- Make sure air-conditioning function.
- Vacuum and mop the floor.
- Make sure daily housekeeping report was clear.
- Report maintaining issues.
- Inform to the FO the vacant and clear room.]]> 2023-10-12 13:01:19 UTC https://padlet.com/haslindaainsyah/1m49lmcj0ymeje5t/wish/2743595419