ANDRADE_QUALITY METHODS by JORGE ANDRES ANDRADE CAMPOS https://padlet.com/jaandradec/1j1bvy3mix1xpe16 Create a CONCEPT MAP of the quality methods: Quality circle, benchmarking, Total Quality management (TQM) (information in slides) en-us 2023-09-20 14:24:20 UTC 2023-09-20 15:30:56 UTC hello@padlet.com Quality Methods jaandradec https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2712921811 2023-09-20 14:25:32 UTC https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2712921811 Quality Circle jaandradec https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2712922408
  • Groups of employees who meet regularly to discuss ways of resolving problems and improving production and quality in their department/organization.
  • Japanese-originated approach based on involving employees from the business to discuss quality issues.
  • One benefit is that increases motivation through participation
  • If there is no full support from management and commitment from employees, it will FAIL!
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    ]]>     2023-09-20 14:25:52 UTC https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2712922408     Total Quality management (TQM) jaandradec https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2712923264
  • It is an approach to quality that aims to involve all employees in the quality process.
  • It normally involves a significant change in the culture of the organization. (TQC)
  • TQM removes wastage and inefficiencies in all forms of business activity.

    • ]]>     2023-09-20 14:26:19 UTC https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2712923264     Benchmarking jaandradec https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2712930542
  • Involves management identifying the best firms in the industry and then comparing the performance standards - including quality.



    • ]]>     2023-09-20 14:30:00 UTC https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2712930542     TQM Philosophy jaandradec https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2713025940
  • All employees are responsible for the quality from the assembly worker to the driver.
  • People is usually empowered
  • Encourages employees to “get it right the first time” Achieve ZERO DEFECTS

    • ]]>     2023-09-20 15:22:06 UTC https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2713025940     Business example jaandradec https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2713034549 Automobile manufacturer Toyota exemplifies TQM. The adoption of TQM and Kaizen at Toyota led to higher product and work quality at all levels of the organization. Toyota adopted a related practice called statistical quality control in 1949.]]> 2023-09-20 15:27:09 UTC https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2713034549 Business example jaandradec https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2713035980 Starbucks. This company conducted a benchmarking analysis and studied a completely different company: Toyota. Starbucks redesigned its workspace, which allowed it to improve the order picking process.]]> 2023-09-20 15:27:58 UTC https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2713035980 Business example jaandradec https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2713036242 American companies, such as Westinghouse, Northrop, and GM]]> 2023-09-20 15:28:06 UTC https://padlet.com/jaandradec/1j1bvy3mix1xpe16/wish/2713036242