Le Binh Nhi - LEI3035 - Assignment 1 by Le Binh Nhi

s8d9kgh2qd — 2025-03-30 12:00:34 UTC

Podcast: My First Interview Experience in Hospitality

s8d9kgh2qd — 2025-03-30 12:57:55 UTC

References:

s8d9kgh2qd — 2025-03-30 13:01:28 UTC

Hcareers.com and Rose, A. (2016). 12 necessary and essential skills of front desk. [online] Hcareers.com. Available at: https://www.hcareers.com/article/career-advice/12-necessary-and-essential-skills-of-front-desk-professionals.

Linkedin.com. (2025). What do you do if you need to exude confidence in hospitality job interviews? [online] Available at: https://www.linkedin.com/advice/1/what-do-you-need-exude-confidence-hospitality-job-interviews-c8z0c.

Podcast: Key Skills for Becoming a Front Office Manager

s8d9kgh2qd — 2025-03-30 13:24:13 UTC

References:

s8d9kgh2qd — 2025-03-30 13:31:29 UTC

Ali, B.J. et al. (2021) 'Hotel Service quality: The impact of service quality on customer satisfaction in hospitality,' International Journal of Engineering Business and Management, 5(3), pp. 14–28. https://doi.org/10.22161/ijebm.5.3.2.

Belias, D. and Trihas, N. (2022). Human Resource Training of Front Office Employees and Change Management in Hospitality Sector during Crisis. Proceedings of the 4th International Conference on Finance, Economics, Management and IT Business. doi:https://doi.org/10.5220/0011060000003206.

Cobanoglu, C. et al. (2021) Hospitality and Tourism Information technology, USF M3 Publishing, LLC eBooks. https://doi.org/10.5038/9781732127593.

Ghani, B., Zada, M., Memon, K.R., Ullah, R., Khattak, A., Han, H., Montes, A.A. and Castillo, L.A. (2022). Challenges and strategies for employee retention in the hospitality industry: A review. Sustainability, [online] 14(5), pp.1–26. doi:https://doi.org/10.3390/su14052885.

IHG Future Leader Aspire (no date) IHG Future Leader Aspire Programme. https://careers.ihg.com/media/bpddyu5v/early_career_ihg_future_leader_aspire.pdf.

Kaner, M.G. (2024) Everything you need to know about Marriott’s voyage program. https://life.marriott.com/blog/voyage/.

CV

s8d9kgh2qd — 2025-03-30 14:24:42 UTC

Cover Letter

s8d9kgh2qd — 2025-03-30 14:25:29 UTC

Skill Audit

s8d9kgh2qd — 2025-03-30 14:25:50 UTC

Personal Development Plan (PDP)

s8d9kgh2qd — 2025-03-30 14:26:27 UTC

s8d9kgh2qd — 2025-03-30 15:40:08 UTC

My name is Le Binh Nhi, currently studying Bachelor Of Arts International Tourism And Hospitality Management. In this portfolio, I show my career orientation in the hospitality industry, with the goal of becoming a Front Office Manager. The contents of this portfolio include: Self introduction video, Personal Branding & Career Aspirations; Career Podcast “Key Skills for Becoming a Front Office Manager”; Podcast about “My First Interview Experience in Hospitality”; CV; Cover Letter; Skill Audit và Personal Development Plan (PDP). These files will better represent myself and my long-term vision in the Tourism and Hospitality industry.

Front Office Manager position available at The Westin Singapore.

s8d9kgh2qd — 2025-03-30 15:43:49 UTC

Job Description for Front Office Manager at The Westin Singapore

s8d9kgh2qd — 2025-03-30 15:45:08 UTC

s8d9kgh2qd — 2025-03-30 15:45:21 UTC

s8d9kgh2qd — 2025-03-30 15:45:40 UTC

s8d9kgh2qd — 2025-03-30 15:46:14 UTC

s8d9kgh2qd — 2025-03-30 15:46:28 UTC

s8d9kgh2qd — 2025-03-30 15:47:00 UTC

s8d9kgh2qd — 2025-03-30 15:47:23 UTC

s8d9kgh2qd — 2025-03-30 15:47:39 UTC