Festival organizers:

Importance: They are the promoters and main movers of the festival, and the demand for the software mainly comes from them. They need software for ticket management, artist placement, venue layout, etc.

Expectations and needs: A powerful, stable and reliable software system that increases productivity and facilitates the management of all aspects of the music festival. For example, the ability to count ticket sales in realtime, schedule artist performance times and venues, and manage volunteers.

Festival-goers:

Importance: Music fans are the main participants of the festival and the users of the software are mainly them. They need software to buy tickets, get information about the festival, view the lineup and schedule, etc.

Expectations and needs: An easy-to-use software with a friendly interface that provides accurate and timely information about the festival. For example, the ability to easily purchase tickets, view the lineup and schedule of shows, and learn about venue maps and surrounding transportation.

Ii. Secondary stakeholders

Singers and management companies:

Importance: Artists are the core content providers of music festivals and their participation is crucial to their success. Talent agencies are responsible for things like the artist's schedule and contract management.

Expectations and needs: a software that makes it easy for them to understand the festival schedule and communicate with the organizers. For example, the ability to check performance times and venues, find out about accommodation and transport arrangements, negotiate contracts with organisers, etc.

Sponsors & Advertisers:

Importance: Sponsors provide financial support for the festival and their participation can help improve the quality and impact of the festival.

Expectations and needs: a piece of software that will showcase their brand and increase its visibility. For example, a software that displays sponsors' advertisements, provides information about sponsors' events, etc.

Iii. Third stakeholders

Volunteers:

Importance: Volunteers provide a variety of services to the festival and their participation can help it run smoothly.

Expectations and needs: A software that makes it easy for them to understand the work schedule and communicate with the organizers. For example, the ability to view work hours and tasks, learn

about training information, communicate with organizers, etc.

Local government and Public security:

Importance: The local government and community have a certain influence on the holding of the festival, and their support can help the festival to run smoothly.

Expectations and needs: A software that complies with local laws and regulations, protects the environment, and promotes community development. For example, provide environmental tips, promote local cultural and tourism resources, etc., in the software.