1. Time and Clinic Workflow Management

Objective:

Equip trainers to teach time management and scheduling techniques to trainees

Introduce clinic workflow mapping (e.g., patient journey, triage systems)

Addressing bottlenecks and wait time reduction strategies

Trainer Activity:

Case studies of overloaded clinics, roleplay of efficient vs inefficient flow

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2. Managing Patient Safety and Clinical Risk

Objective:

Teach trainees to identify safety risks in clinic settings

Develop a culture of incident reporting and learning from errors

Apply risk minimisation strategies in day-to-day practice

Trainer Tools:

Use of real-world incident reporting forms, fishbone analysis, discussion

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3. Delegation, Leadership and Team Dynamics

Objective:

Introduce leadership frameworks like situational leadership in clinics

Discuss effective delegation techniques to nurses, paramedics, etc.

Train trainers to coach trainees on conflict resolution and communication

Trainer Simulation:

Group activity on resolving clinic team conflict, delegation scenarios

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4. Financial Literacy for the Primary Care Setting

Objective:

Teach basic clinic budgeting, justifying purchases, managing consumables

Awareness of cost-effective prescribing and investigations

Understanding resource allocation and reporting systems

Trainer Tools:

Mock budget planning for a Klinik Kesihatan (KK), cost-effectiveness case

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5. Data and Audit Management in Primary Care

Objective:

Introduce clinical audit cycle and how to train juniors to do audits

Interpreting clinic KPIs and strategising improvements

Hands-on with tools like Excel audit templates or e-reporting platforms

Trainer Practice:

Create a mini-audit plan using recent clinic data (e.g., diabetes control)

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6. Patient Complaint and Medico-legal Handling

Objective:

Teach communication and documentation practices to reduce risk

Prepare trainees on responding to patient complaints ethically

Overview of legal responsibilities as primary care providers

Trainer Activity:

Roleplay handling a verbal complaint or complaint letter

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7. Digital Health Tools and EMR Management

Objective:

Optimise use of EMR systems (e.g., TPC, myUBAT)

Teach digital efficiency and data retrieval

Incorporate telemedicine etiquette and documentation

1. To enhance participants’ knowledge and skills in managing a primary care practice, including aspects of clinic operations team management, and quality improvement.

2. To refresh and strengthen core competencies in clinical teaching and adult learning principles, in preparation for Train-the-Trainer roles and responsibilities.

3. To provide targeted revision and practice for trainer assessments, including written and practical components, to boost participants’ confidence and readiness for upcoming exams or evaluations.

📆 Date:28.1.2026

👥 Target Audience:

• MinTFM Trainers

🕘 8:00 AM – 8:30 AM

Registration & Welcome Refreshments

🕘 8:30 AM – 8:45 AM

Opening Remarks & Workshop Objectives

• By Course Chairperson : Dr Irfan

🕘 8:45 AM – 10:15 AM

🟦 Session 1: Practice Management in Primary Care
Topic: Managing problematic staff

• Late, TP problem

Method: Lecture + Case Discussion

🕙 10:15 AM – 10:30 AM

☕ Morning Tea Break

🕥 10:30 AM – 12:00 PM

🟦 Session 2: Business & Financial Literacy for Primary Care Providers
Topic: Assets management

• Resource allocation

• Form and documentation
  Method: Interactive Lecture + Simple Group Exercise

🕛 12:00 PM – 1:00 PM

🟩 Session 3: Train-the-Trainer (TTT) Refresher
Topic: Core Concepts in Adult Learning & Clinical Teaching

• Learning styles

• Giving effective feedback

• Setting learning objectives
  Method: Mini Workshop + Peer Discussion

🍽 1:00 PM – 2:00 PM

Lunch Break

🕑 2:00 PM – 3:15 PM

🟩 Session 4: TTT Exam Preparation
Topic: What to Expect – Written & OSCE-style Trainer Assessment

• Past questions

• Teaching station walkthrough
  Method: Practice Q&A + Role Play

🕒 3:15 PM – 3:30 PM

☕ Afternoon Tea Break

🕞 3:30 PM – 4:30 PM

🟩 Session 5: Group Mock Assessment / Microteaching
Activity: Participants deliver mini teaching session

• Peer feedback

• Facilitator assessment tips

🕓 4:30 PM – 5:00 PM

Wrap-Up, Q&A & Certificate Distribution

2) irfan