·      Exploitation  

·      Sharing of ownership

·      Enhancement Acceptance

Q5. Mr Zubir is the project manager of Setia Maju Sdn Bhd who is interested to implement  Systems Applications and Products (SAP) in the company.   He and his team believe that SAP will help Setia Maju Sdn Bhd to be more agile in providing quick respond to market’s and customer’s needs.  Considering the complexities of SAP implementation, they decided to hire international consulting firm located in India to assist the implementation of SAP in the company.  However, outsourcing needs to be carefully planned since it might involve few risks.  

 

Identify ONE (1) technology and ONE (1) nontechnology risks that Setia Maju Sdn Bhd may face when outsourcing IT project to a company in foreign country.  

Based on Joseph Juran's philosophies, briefly explain how the quality planning can help to improve customer's needs.

Q3. Metrics are necessary for gauging quality by establishing tolerance limits and identifying defects in projects. A set of metrics allows the project manager and team to monitor each of the project standards. There are three categories of metrics which are process, product and project. Explain and provide ONE (1) example for each category of metrics. 

describe how the use of project management software helps a project manager in the planning and execution phases of the project life cycle.

Q2. Explain briefly each of the NINE (9) project management knowledge areas?

Q3. Most reasons that caused project failure can be grouped into four categories which are:

i.       people 
ii.      processes 
iii.     technology 
iv.    organization 

Explain each category and provide ONE (1) example under each category  that can be considered   as a potential failure of a project. 

Explain how Project-based organization structure influences the selection of a project manager and access to resources?

Q3. Both organizations and projects often acquire information systems from external sources such as vendors, suppliers, or consultants. Once the information systems are purchased, it is important that the project sponsor, the IT project manager, and the project team help prepare the users, or targets, of the intended change before the system is implemented.  Explain TWO (2) reasons why many companies are turning to outsourcing. 

-  Meeting at the same time but occurs at different places.

Q3. Use the project performance metrics, Expected Time to complete (ETC) and Estimate at Completion (EAC) typical and atypical variances, to compute the final cost of a project based on the following data:

 

Cumulative Actual Cost = RM9000

Budget at Completion (BAC) = RM50000

Cumulative Earned Value = RM12500

Q4. Analyze Schedule Variance (SV) and Schedule Performance Index (SPI) with its indication based on following data:

 

Earned Value (EV)= RM8000

Planned Value (PV) = RM12000

Actual Cost (AC) = RM10000

·      Rational-Empirical Approach 

·      Normative-Reeducation Approach

·      Environmental-Adaptive Approach 

In order to use this platform, please follow the STEPS below.