ITS Management Process - CSC 08/15/16 by dan https://padlet.com/daniel_jones1/1di99kp6n9lu Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-15 13:06:17 UTC 2016-08-15 13:15:40 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/1di99kp6n9lu/wish/118276274 Report out on the following and assign an owner.  Do not problem solve.
Staffing: Lionel off
Road blocks:  Please ensure you are noting who you paged and when the page was returned in your tickets
Please make sure that the entire customer phone number is included in your tickets not just the extension

                                                                                                             REMINDERS

Please ensure that all tickets related to Sev 1 or 2 are related as Duplicate of and changed to a Sev 3 or 4

Queue this week: Carlos CSC queue (3880 - Noel, Abdalla, Erick)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for Friday: ABR 6.54 and FCR 71.38 customer inputs into the help desk portal 374






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/1di99kp6n9lu/wish/118276274 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/1di99kp6n9lu/wish/118276275 Provide global information, celebrations, organizational announcements, birthdays, etc.
HH Epic Go live takes place Saturday morning

]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/1di99kp6n9lu/wish/118276275 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/1di99kp6n9lu/wish/118276277 Discuss achievements/successes/patient stories/Recognition


]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/1di99kp6n9lu/wish/118276277