Explain two effects of introducing new technology on customer experience in a business you are familiar with. (4 marks) by Bec S

2025-08-21 04:50:05 UTC

Jaxon & Josh & Wade

One effect of introducing mobile ordering to boost juice is that it allows customers to order and pay online, which makes the service quicker and more efficent. Another effect is that boost juice can use the mobile ordering to offer loyalty programs and personalised promotions, which makes customers feel valued and encourages them to return, increasing their brand loyalty.

beulahappikatla2 — 2025-08-21 04:51:57 UTC

The business of cosmetics (Make-A-Wish) box, that deals with makeup box having an in-built computer like USB. In this a customer can just ask for a particular product and the box automatically comes up with all the lipstick options that are here in the box, for instance.

Its impact is given below:

Time-efficient for the customer because they don't have to search for the item of their choice.
Space effective- The box is compact and can easily fit in any bag.

2025-08-21 04:52:00 UTC

Although Coles' new Smart Trolly is officiant, and prevents the unnecessary time you spend waiting in line. The pro's must always come with the con's, as AI takes over the world, and leads many workers to unemployment. The employees aren't the only people to consider in this situation. The elderly generation are also ones to put into consideration whom may get frustrated and find the idea of technology complex while Coles bring in their big new thing.

2025-08-21 04:52:09 UTC

Emmerson and Bella

One effect of introducing the smart order table system at Guzman Y Gomez is that it makes ordering fast and accurate, improve customer satisfaction and reduces wait time in busy times.

2025-08-21 04:52:46 UTC

New technology such as self service checkouts in supermarkets such as coles reduces waiting times, which improves the customer satisfaction by not only making shopping even more efficient but also more convenient. Another effect is the Coles app and online shopping system allow customers to order groceries from home and even get personalised specials, based on whatever they ordered last.

2025-08-21 04:53:29 UTC

One effect on customer experience of introducing zoom classes to a ballet school is maintaining connections and relationships between customers and the business during challenging times such as the coronavirus pandemic. This allows customers to develop loyalty to the business.

Another effect is how students are able to attend classes from the comfort of their own home rather than having to travel to the studio. This allows customers to access the ballet classes at their own convenience.

2025-08-21 04:53:35 UTC

Riley:

an effect on customers with a business introducing new technology, for example selfcheckout at woolworths, would be the customers' unfamiliarity with the technology meaing they may be unable to use it without asstinance and/or be put off by the change and choose to shop else where.

2025-08-21 04:54:39 UTC

Jessica:

One of the effects of introducing new technology within the Woolworths business, is that it allows customers to save time by simply paying with the tablet at the trolley. This makes it more convenient and time efficient for the customers. But there is a slight side affect for other customers such as the battery usage, controls of the device and the constant maintenance for the devices to keep running throughout the working hours.

2025-08-21 04:54:57 UTC

Brian

One effect of introducing smart trolley technology in Coles. It can help customers take their stuff by writing what we need to buy and giving it to them. Another effect is that businesses can use the trolley to make the customer buying food faster.

2025-08-21 04:55:11 UTC

Christian Z:

One effect of online game cartridges in regards of Nintendo is it removes the need of going to the store to acquire a cd or a game chip. This is a major benefit for rural areas as it removes the need for a large shipping fee. Another effect is that you don’t own the game you just own a licence to own it that can be revoked if there is any modifications. So there is no owner ship too your purchase now.

2025-08-21 04:55:12 UTC

Sorinda - One effect of introducing Scan & Go trolleys in Woolworths is that it saves time making shopping more efficient and faster for customers. Furthermore, it reduce the congestion at the checkout area when paying for items. Therefore, it makes customers feel less frustrated when waiting in line to pay.

2025-08-21 04:55:32 UTC

One effect of introducing robot cash registers at Apple is that they are able to reduce labour costs (as they don't have to provide salaries for their their employees), which is more convenient & profitable for the business. Another effect is that robot cash registers are able to efficiently find products that the customers search up on the engine, and are able to process transactions more efficiently as well, which provides a more convinient for the business.

2025-08-21 04:57:27 UTC

Edwin - New technology such as the self checkouts in supermarkets such as Coles reduces the waiting times. This improves customer satisfaction because shoppers can complete their purchases more efficiently and conveniently. Another effect is when businesses uses customer data and apps can also recommend products based on shoppers preferences. This satisfies customers because it offers a customized shopping experience.