Common Technology Issues + Solutions by Ashley Parker https://padlet.com/ashley_parker8/1c149p7g59yis29g List the most common teacher technology issues with resolutions that are successful. en-us 2020-06-30 20:11:14 UTC 2024-08-05 18:41:06 UTC hello@padlet.com https://padlet.net/icons/png/1f468-1f4bb.png https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939070 If teams is down, it will be posted on the Intranet page. ]]> 2021-08-03 15:26:30 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939070 WIFI!!! https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939236 Changing the wifi EAP to PEAP!! ]]> 2021-08-03 15:26:43 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939236 https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939699 Check to ensure it is plugged into the T01 Computer.

]]> 2021-08-03 15:27:15 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939699 Panel not connecting to computer https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939781 jiggle the wires, turn everything off and back on, switch display to duplicate]]> 2021-08-03 15:27:21 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939781 https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939816 Previous student making themself admin on chromebook]]> 2021-08-03 15:27:23 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667939816 Frozen Chromebook https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667940028 Leave it open and let the battery die.]]> 2021-08-03 15:27:40 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667940028 Rotated screen https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667940592 2021-08-03 15:28:23 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667940592 https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667940700 New students have to be setup with a password prior to use.]]> 2021-08-03 15:28:32 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667940700 Keyboard https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667940794 When the keyboard is frozen, just shut the lid and reopen! ]]> 2021-08-03 15:28:39 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667940794 ANY ISSUES https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667941441 JUST CALL BRANDON X2666]]> 2021-08-03 15:29:30 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667941441 https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667941529 Grades must have dates within the grading period]]> 2021-08-03 15:29:37 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667941529 Pen is not recognized on the old promethian boards, you have to restart before you calibrate https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667941813 2021-08-03 15:30:00 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667941813 IXL will not load from app https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667944810 2021-08-03 15:33:32 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667944810 If the iPad isn't working, make sure the device is connected to the internet. https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667944946 2021-08-03 15:33:43 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667944946 https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667945169 Provide snacks!!!!!]]> 2021-08-03 15:33:59 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667945169 Don't get behind! https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667945824 Stay on top of your trainings!]]> 2021-08-03 15:34:51 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667945824 Managing time https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667946537 You can email me anytime. I'll get to you as soon as I can.]]> 2021-08-03 15:35:42 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667946537 Schedule your trainings as soon as possible so you don't forget when you're busy! https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667946667 2021-08-03 15:35:53 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667946667 Ensure all training documents are available and organized in the tech classroom so the teachers know to look there first (head-off some of the questions) https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667947064 2021-08-03 15:36:24 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667947064 Don't forget about the new people to campus or pawn them off on someone in their grade level to take the time to teach them. https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667947348 2021-08-03 15:36:46 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1667947348 Missing ID Tag https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1668097613 If a student took off the ID tag and you do not know what cart it belongs to.  Press alt+v on the log in screen and the Asset ID will display in the top right corner.]]> 2021-08-03 18:43:21 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/1668097613 B.O.Y. Phone Setup https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198250563 Any teacher new will need to request their new extension through the Principal’s Secretary. Include the following: New Teacher’s Name, Room Number, MAC # on the back of the phone, Name and extension that is currently on the phone. 

Note: The phones will move with the teacher as long as it is on the same campus. If they move rooms, they need to make sure a phone is left in every room.]]> 2022-05-24 19:57:55 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198250563 B.O. Y. Frontline Maintain Teacher Gradebook Category does not have gradebook categories https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198250876 Contact Campus IC/IS to fix]]> 2022-05-24 19:58:13 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198250876 B.O.Y. Frontline Maintain Teacher Gradebook Category has wrong percentages for Classwork/Assessment https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198251190 Contact Campus IC/IS to fix]]> 2022-05-24 19:58:35 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198251190 B.O.Y. Frontline Connecting Sections https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198251423 If the connecting sections are not working properly, contact PEIMS Director (Gina Odom).]]> 2022-05-24 19:58:49 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198251423 Classroom bells are not working https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198252097 If it is an individual teacher, have them put in a TSR. If it is something campus-wide, contact the Principal’s Secretary and they will contact the Network and IP Telephone Specialist (Matthew Mahler).The Network and IP Telephone Specialist has a “master list” and then teachers organized under each bell.]]> 2022-05-24 19:59:33 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198252097 Teacher or Admin needs to be added in as an instructor for someone else’s Google Classroom https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198252580 1. Teacher on Record needs to go in and add the other teacher
2. If the Teacher on Record is without reach (only in rare circumstances) contact Senior Systems Infrastructure Specialist (Ryan Lomax).


]]> 2022-05-24 20:00:06 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198252580 Teacher Webpage Help https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198252920 Contact the Campus Webmaster or the Digital Media Communication Specialist (Charles Caddell)]]> 2022-05-24 20:00:29 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198252920 Grade Changes after grades were Finalized https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198253399 The teacher on record needs to email Computer Operator with the student name, ID, new average and for what course.]]> 2022-05-24 20:01:00 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198253399 Where do parents go to update technology rights? https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198253571 Online through the TEAMS Parent Portal: https://teams.abileneisd.org/selfserve/EntryPointHomeAction.do?parent=true

]]> 2022-05-24 20:01:12 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198253571 How to do a 3 way call. https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198253827 1. Dial the first number and get connected to Person A.
2. Once you are connected to Person A, find the soft key (on the screen) that says “Conf.”
3. When you click “Conf”, Person A is now on hold, and you can begin dialing the number for Person B.
4. Once Person B picks up, you will click the soft key (on the screen) that says “Conf” and that will connect everyone.


]]> 2022-05-24 20:01:26 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198253827 Teacher does not have rights to attendance and/or gradebook https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198254121 Contact PEIMS office at AD building (Gina Odom and Roxanne Sattiewhite)]]> 2022-05-24 20:01:43 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198254121 Students' internet rights need to be updated. https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198254665 Parents need to go in to
Abileneisd.org
Select Grades
Select Parent Access
Register or Log In
Update Internet Rights

OR Students need to tell parents to contact the computer operator to allow them to change the permissions for their internet rights.


]]> 2022-05-24 20:02:23 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198254665 Teacher has wrong evaluator in Eduphoria https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198254859 Each principal will need to go to Eduphoria and update all staff members that they evaluate.]]> 2022-05-24 20:02:39 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198254859 Long term Sub access to google classroom https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198255061 Sub is given an email that can be connected to google classroom]]> 2022-05-24 20:02:53 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198255061 Green Hue on ActivPanels https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198255377 Check the DisplayPort cable and just unplug and plug back in]]> 2022-05-24 20:03:16 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198255377 Access Point Colors https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198255581 Blue- Working and Active
Green- Working and Idle
Orange?- Not working


]]> 2022-05-24 20:03:31 UTC https://padlet.com/ashley_parker8/1c149p7g59yis29g/wish/2198255581