GROUP ONE: Reflective Learning Model; Customer Service Module by Brendan Geraghty https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb WHAT? SO WHAT? NOW WHAT? en-us 2023-02-16 12:13:53 UTC 2026-01-07 00:29:56 UTC hello@padlet.com brendangeraghty https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2484881262 SO WHAT?

The purpose of the second phase is to focus on the impact of Customer Service after the Module is completed. You might want to supplement your own knowledge and thoughts with other people’s ideas, references, and theories.



]]> 2023-02-16 12:13:53 UTC https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2484881262 brendangeraghty https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2484881265 NOW WHAT?

The third phase is about moving forward: You will work on possible courses of action for the future. How will you use what you have learned in your work going forward??




]]> 2023-02-16 12:13:53 UTC https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2484881265 brendangeraghty https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2484881268 You should reflect on your learning experience during the Customer Service Module using the What, What for, What now Model. 

WHAT?

This relates to your own experience of the Customer Service Module Each person works in Groups, capturing their own thoughts and the thoughts of the Group.

SO WHAT?

The purpose of the second phase is to focus on the impact of Customer Service after the Module is completed. You might want to supplement your own knowledge and thoughts with other people’s ideas, references, and theories.  

NOW WHAT?

The third phase is about moving forward: You will work on possible courses of action for the future




]]> 2023-02-16 12:13:53 UTC https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2484881268 What? brendangeraghty https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2484881269 What did we learn

This relates to your own experience of the Customer Service Module. WHAT did you learn??


]]> 2023-02-16 12:13:53 UTC https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2484881269 Be more confident when speaking in public https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2485059496 How To deal with awkward customers
Importance of active listening
Problem solving
Showing empathy
Importance of customer experience
Customers opinions and how they think about our Organisations
Importance of customer feedback

]]> 2023-02-16 14:35:11 UTC https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2485059496 So What? https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2485063374 Record and analyze feedback
Practice role play more
Ask company to introduce questionnaires
How to calculate customer satisfaction
How to deal with conflict


]]> 2023-02-16 14:37:37 UTC https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2485063374 Now What? https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2485070352 Put what you've learned about body language and active listening into practice
Get feedback from customers and analyze
Send surveys out to customers
Review current practices in your organization
Put the customer first
Be more confident when speaking in public
Improve product knowledge 
Speak about features and benefits
Have information prepared and at hand

]]> 2023-02-16 14:41:53 UTC https://padlet.com/brendangeraghty/1bkbxqhvvkmgqnzb/wish/2485070352