• Reply emails [approximately 15 - 30 emails daily - to parents (enrolment), subsidy officers]

• Assist in Health Check after 8.30am

Fanny said: subsidy processing and follow-up, ECDA form 2 & 3 processing and checking, help at IFC, asset tagging and sighting,

Pansy said: do health-checks in the morning, starts around 8.30am until 10am

Everyone said: liaising with SO, and liaising with parents on supporting documents, Taidii daily administration, such as subsidy update, Giro information, manage tax invoices, checking GSII and processing the data at Taidii after GSII import, reassessment processing and follow up with CMS and parents. Used to also do centre tour with parents.

• arrange centre tour

• follow up on enquiries

• enrolment processes (send trigger to parents etc.)

• guide parents on how to purchase uniform

• 1 (April, YFG) out of 3 admins conducts centre tour

• Tally delivered items against DO

• Ordering of perishables (weekly, TBR)

• Ordering of perishables [2 weeks once, AMK (RTH)]

• Ordering from 2 different vendors (weekly, YFG)

• All cleaning schedules aside from classroom schedules (YFG)

1. Finance processes

2. Maintenance management and vendor liaison

3. Enrolment engagement and follow-up

• Soap dispensers are frequently faulty and therefore need to call for service.

• Toilet flush (teachers will call for admins)

• 19 - 22 every month (timeline is tight because this has to be done after GSII report is out, there are several other processes and thereafter internally we have 5 levels of approvals)

• Generally it's manageable, but admins have interruptions

• Unable to take leave during this period

Admins are first point of contact for feedback

1. Calls to centre to inform to adjust subsidy

2. Reset Taidii log in, parents can't remember

   
   

1. Difficult parents, the first point of contact. Enrolment issues, Taidii password, parent app issues, subsidy explanation to parents, passing messages to IFC on parents instructions X 3, facing difficult maintenance isuue to get right help,

• Checking and ensuring accuracy of receipts to key into excel (verify with teachers on purpose of the purchase to select accordingly in excel)

• Possibly non-contact time for admins from 19-22

• Allocate specific days to submit receipt and reimburse.

• How to apply leave

• How to submit medical claim

• Troubleshoot IT related problems

• "In Charge" of support staff - interpret from P to staff

• Arranging for cash advance (Need lead time, but tchrs do not submit the details in a timely manner)

• Calling parents who haven't make payment for trip

• Tracking consent from parents (AMK, TBR)

• Creating Profit & Loss form

• Total number of trips range from 8 to 40 depending on centre's size

1. Automated health check robot/system

2. Centralised enrolment phone number and administration phone number to contact different departments / centre

3. Taidii, to simplify the enquiry conversion to wait list, if centre is full indicated in the system, a automated reply message to indicate enrolment full message.

4. Simplify Taidii enrolment function list, to hide those not in use.

5. To add M.Y World enrolment form inside Taidii

6. Specific finance department to handle specific childcare centre finances processes, such as refund, subsidy checks and adjustment

7. Automated subsidy check and flag at Taidii, to indicate current month GSIIA subsidy changes identified compared to previous month GSIIA.

E-giro