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      <title>Lernfeld 12: Mit Marketingkonzepten Kunden gewinnen und binden  by </title>
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      <description>Lernsituation 12.1: Wer sind unsere Kunden? - Marktforschung als Grundlage des Marketings nutzen. </description>
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      <pubDate>2021-08-19 18:20:51 UTC</pubDate>
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         <title>Die Beobachtung</title>
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         <description><![CDATA[<ul><li>Einsatz von Beobachtungspersonen oder technischen Geräten (z.B. Spiegel, Lichtschranken, Kameras)</li></ul><div><br></div><pre>verschiedene Beobachtungsarten</pre><div><br></div><ul><li>Selbstbeobachtung</li><li>verdeckte Beobachtung</li><li>offene Beobachtung&nbsp;</li><li>Feldbeobachtung</li><li>Laborbeobachtung</li></ul><div><br></div><pre>Vorteile:</pre><div>- wird ohne Wissen der Zielgruppe durchgeführt&nbsp;<br>- beobachteten Personen werden nicht beeinflusst (unverfälschtes Verhalten)<br>- leichter, schneller, einfacher<br>- Kostengünstiger als die Befragung<br><br></div><pre>Nachteile:</pre><div>- Zeitaufwändig&nbsp;<br>- vieles nicht beobachtbar (Wünsche, Motive, Einstellungen)<br>- auf das Wahrnehmbare beschränkt&nbsp;<br><br></div><pre>Anwendungsbereiche:</pre><div>- Verkaufsgespräche<br>- Kaufverhalten<br>- Zählen und Beobachtung von Personen</div>]]></description>
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