PR & Soc Med Group D by Yaya Jaafar Sidek

PR & Soc Med Group D by Yaya Jaafar Sidek https://padlet.com/jalilah_js/PRSMD en-us 2017-10-02 04:12:36 UTC 2025-11-28 19:26:31 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Lightdecrease.png Hello valenditro https://padlet.com/jalilah_js/PRSMD/wish/192876483 2017-10-02 07:38:31 UTC https://padlet.com/jalilah_js/PRSMD/wish/192876483 sharyzuanezry https://padlet.com/jalilah_js/PRSMD/wish/192876860 Hi guys.

]]> 2017-10-02 07:40:18 UTC https://padlet.com/jalilah_js/PRSMD/wish/192876860 imranrazib96 https://padlet.com/jalilah_js/PRSMD/wish/192876917 Yoohoo]]> 2017-10-02 07:40:30 UTC https://padlet.com/jalilah_js/PRSMD/wish/192876917 snhasyyati https://padlet.com/jalilah_js/PRSMD/wish/192876951 Hi]]> 2017-10-02 07:40:39 UTC https://padlet.com/jalilah_js/PRSMD/wish/192876951 nrl_asyiqin63 https://padlet.com/jalilah_js/PRSMD/wish/192877091 HEYYYY]]> 2017-10-02 07:41:09 UTC https://padlet.com/jalilah_js/PRSMD/wish/192877091 nureenhannah23 https://padlet.com/jalilah_js/PRSMD/wish/192877216 2017-10-02 07:41:40 UTC https://padlet.com/jalilah_js/PRSMD/wish/192877216 US Airways Inappropriate Tweet Reply to an Unsatisfied Passenger on Twitter valenditro https://padlet.com/jalilah_js/PRSMD/wish/192895801 Any organisation should not post such disrespectful replies on any of their platform. US Airways has created controversy of posting a naked women showing her external genital parts with their tweet replies. Such action has tarnish the airlines imagine within seconds.]]> 2017-10-02 08:57:27 UTC https://padlet.com/jalilah_js/PRSMD/wish/192895801 Hello friends ayuninuzul https://padlet.com/jalilah_js/PRSMD/wish/192895893 2017-10-02 08:57:49 UTC https://padlet.com/jalilah_js/PRSMD/wish/192895893 HI amirahasnan https://padlet.com/jalilah_js/PRSMD/wish/192896022 2017-10-02 08:58:22 UTC https://padlet.com/jalilah_js/PRSMD/wish/192896022 ayuninuzul https://padlet.com/jalilah_js/PRSMD/wish/192896979 U-mobile replied the customer in a good manner, explaining why the customer couldn't reach the customer service and solved the issue by asking for details through DM]]> 2017-10-02 09:02:21 UTC https://padlet.com/jalilah_js/PRSMD/wish/192896979 Wendys amirahasnan https://padlet.com/jalilah_js/PRSMD/wish/192897129 Wendy's sassy replies on Twitter is a sign for social media users to not mess with the company's social media because they will always come up with interesting tweets replies that would make them shut up to anybody brave enough to take them on social media no matter how ridiculous it may be. this is a smart move because it creates how serious Wendy's take their social media platform to promote their business. Plus, it is funny to read their replies on people who roast Wendy's.]]> 2017-10-02 09:02:54 UTC https://padlet.com/jalilah_js/PRSMD/wish/192897129 #BLACKLIVESMATTER nrl_asyiqin63 https://padlet.com/jalilah_js/PRSMD/wish/192899563 A social movement campaign that acts as a call to action against anti-Black racism that was created in 2012 after the death of Trayvon Martin. Was a successful campaign as it raises the awareness and the importance with the conjunction of well-known celebrities regarding the rights of people with color. The hashtag was used up to 92,784 times during the first 4 hours]]> 2017-10-02 09:13:15 UTC https://padlet.com/jalilah_js/PRSMD/wish/192899563 #DigiLetsInspire haziraa_hamdan https://padlet.com/jalilah_js/PRSMD/wish/192899624 Digi has been great in appreciating sports and magnificent new football idol N. Thanabalan. It also cheers up our victory in Sea Games 2017! ]]> 2017-10-02 09:13:30 UTC https://padlet.com/jalilah_js/PRSMD/wish/192899624 farabellaa https://padlet.com/jalilah_js/PRSMD/wish/192899640 It’s kind of terrible for Lazada to have posted fake positive comment using their own official Facebook. Some said probably Lazada has done it many times using other Facebook accounts. And not only that, they also called customers “stupid” and “ignorant” for bashing Lazada on the comment.]]> 2017-10-02 09:13:34 UTC https://padlet.com/jalilah_js/PRSMD/wish/192899640 mariofav_bell https://padlet.com/jalilah_js/PRSMD/wish/192899750 2017-10-02 09:14:02 UTC https://padlet.com/jalilah_js/PRSMD/wish/192899750 mariofav_bell https://padlet.com/jalilah_js/PRSMD/wish/192900006 I think it's very funny how celcom try to make the conversation entertaining and replied with "takpa kami sanggup bermadu :)" 😂 when the customer said he's always with maxis. It shows professionalism and sense of humor in them.]]> 2017-10-02 09:15:11 UTC https://padlet.com/jalilah_js/PRSMD/wish/192900006 eykahramli_er https://padlet.com/jalilah_js/PRSMD/wish/192900033 2017-10-02 09:15:16 UTC https://padlet.com/jalilah_js/PRSMD/wish/192900033 eykahramli_er https://padlet.com/jalilah_js/PRSMD/wish/192900164 We always heard that Lazada Malaysia is known not only as a place for the customers to shop but also for their apparent poor and slow services. Instead of improving their services, they should implement an idea on how to fix the problems. They could've responded to the complaints on their Facebook Page to help them to find a solution. Not only they forget that they were using Lazada’s account, they called their customers 'stupid' and 'ignorant' on that comment. From my point of view, the comment’s reply is not professional because they are represent Lazada’s Malaysia as well. ]]> 2017-10-02 09:15:50 UTC https://padlet.com/jalilah_js/PRSMD/wish/192900164 imranrazib96 https://padlet.com/jalilah_js/PRSMD/wish/192900328 Malindo Air's Twitter account was hacked and brilliantly hilarious tweets were being posted. Some were speculating that it may have been a publicity stunt as there's no real damage to the new budget airline's reputation besides indicating that their management might be incompetent. They should change the password and privatise their account so they could've easily put an end to the comedic situation but apparently Malindo's team in charge for the social media had no idea how to do so and the situation to worst. What this has done however had generate a lot of buzz on Malindo Air. The twitter account which was pretty dormant for the last one week has suddenly been getting a lot of attention. However, it is a bad image for an airline company when they cannot handle their social media account how can they gain trust from the public that they can manage an airline?]]> 2017-10-02 09:16:31 UTC https://padlet.com/jalilah_js/PRSMD/wish/192900328 and i think that Lazada Malaysia should not do that, they are creating more haters eykahramli_er https://padlet.com/jalilah_js/PRSMD/wish/192900490 2017-10-02 09:17:21 UTC https://padlet.com/jalilah_js/PRSMD/wish/192900490 snhasyyati https://padlet.com/jalilah_js/PRSMD/wish/192900978 For my point of view McDonalds is a very friendly kind of organisation which there are a lot of twitter users that have been mentioned them before but then for this one, they have enough hands to reply on it eventhough thousands have been mentioned them. ]]> 2017-10-02 09:19:32 UTC https://padlet.com/jalilah_js/PRSMD/wish/192900978 sharyzuanezry https://padlet.com/jalilah_js/PRSMD/wish/192901161 As i had analyze this post, this was the Facebook disaster in Malaysia that went viral nationwide. This case clearly teaches all companies one thing - ensure that the person handling the social media of your business has basic customer service knowledge. Without a customer service knowledge, it would be hard to deal with our day to day basis. Being a smart ass is no way to response to the public because after all, they ARE customers. Customers complains are everything because their needs are the management priority.]]> 2017-10-02 09:20:23 UTC https://padlet.com/jalilah_js/PRSMD/wish/192901161 SEAMLESS jasmeenbaharuddin https://padlet.com/jalilah_js/PRSMD/wish/192901359 When you said about social media and relating it with customer services, probably you'll thought it must be online for 24/7.

So does Seamless. It's a actually an online food ordering services around United Stated & London.

So there's this one part where their customers tend to tweet about the service. The tweet appeared on 4.46am abd Seamless took the chance to respond to their customers right on time.

Here, they really showed that in order to grab their customer's attention, they need to give an immediate feedback no matter what the clock strikes at.

As for that, it's their priority to handle their customer in no matter what cause. ]]> 2017-10-02 09:21:16 UTC https://padlet.com/jalilah_js/PRSMD/wish/192901359 annazawawi https://padlet.com/jalilah_js/PRSMD/wish/192901634 Cinnabon had received a backlash but for me it is a great way of appreciation and the way the company did it is creative. Some of the users gave them cold replies but they keep on saying sorry and they already deleted the tweet. That is an example of a good organization when they clearly said sorry and did not messed with the problem. ]]> 2017-10-02 09:22:25 UTC https://padlet.com/jalilah_js/PRSMD/wish/192901634 afqaarffn https://padlet.com/jalilah_js/PRSMD/wish/192901752

Seventy two years after the Japanese navy attacked the U.S with a surprise strike on Pearl Harbor which caused more than 2,400 deaths, SpaghettiOs tweeted a picture with brief caption meant to pay respect. Unfortunately because of the image they used, they received massive backlashes from twitter users.

This is because the picture's 'tone' convey different meaning. In written communication, it is very important to use and choose the right words and pictures as they can be easily misinterpret by readers as certain words can sound a bit sarcastic.

]]> 2017-10-02 09:23:00 UTC https://padlet.com/jalilah_js/PRSMD/wish/192901752 qilaazhar https://padlet.com/jalilah_js/PRSMD/wish/192901929 I think it is a good things for any organization to use social media especially twitter and Facebook to blast or make any announcement about their organization. Like McDonald Malaysia, they used Twitter to make press release on the issues of funding Israel against the Gaza conflict. They make things clear that they did not support any war that's happening. They also allow people to ask if they have any inquiries regarding the issues. ]]> 2017-10-02 09:23:53 UTC https://padlet.com/jalilah_js/PRSMD/wish/192901929 Sainsbury's syazwanbahri https://padlet.com/jalilah_js/PRSMD/wish/192902015 In my opinion, Sainsbury tackled the reply in the most classy way. It shows that Sainsbury is actually very engaging and sporting which creates an potentially attractive personality to the brand. A huge plus point to both the customer and Sainsbury for this string of entertaining puns]]> 2017-10-02 09:24:14 UTC https://padlet.com/jalilah_js/PRSMD/wish/192902015 Domino’s Tweet-To-Order System nureenhannah23 https://padlet.com/jalilah_js/PRSMD/wish/192902083 Domino's tweet to order system isn't as great as it sounds. It is to be said that all you need to do is tweet a pizza emoji to order but it seems that Dominos did not notify customers right away after they tweeted and did not explain how the system worked. Dominos should have informed customers and help them on how to get started with the process of a Twitter order. ]]> 2017-10-02 09:24:27 UTC https://padlet.com/jalilah_js/PRSMD/wish/192902083 snhasyyati https://padlet.com/jalilah_js/PRSMD/wish/192903696 2017-10-02 09:29:26 UTC https://padlet.com/jalilah_js/PRSMD/wish/192903696 #MCoC afqaarffn https://padlet.com/jalilah_js/PRSMD/wish/201627924 2017-10-30 08:57:36 UTC https://padlet.com/jalilah_js/PRSMD/wish/201627924 #McoC Event amirahasnan https://padlet.com/jalilah_js/PRSMD/wish/201632839 2017-10-30 09:22:03 UTC https://padlet.com/jalilah_js/PRSMD/wish/201632839 #McoC Event annazawawi https://padlet.com/jalilah_js/PRSMD/wish/201635574 #supportmember ]]> 2017-10-30 09:31:41 UTC https://padlet.com/jalilah_js/PRSMD/wish/201635574 quistina5378 https://padlet.com/jalilah_js/PRSMD/wish/201636023 #MCOC17]]> 2017-10-30 09:33:27 UTC https://padlet.com/jalilah_js/PRSMD/wish/201636023 imranrazib96 https://padlet.com/jalilah_js/PRSMD/wish/201636072 2017-10-30 09:33:43 UTC https://padlet.com/jalilah_js/PRSMD/wish/201636072 eykahramli_er https://padlet.com/jalilah_js/PRSMD/wish/201636808 2017-10-30 09:36:06 UTC https://padlet.com/jalilah_js/PRSMD/wish/201636808 sharyzuanezry https://padlet.com/jalilah_js/PRSMD/wish/201637480 2017-10-30 09:39:00 UTC https://padlet.com/jalilah_js/PRSMD/wish/201637480 #MCOC17 jasmeenbaharuddin https://padlet.com/jalilah_js/PRSMD/wish/201639567 Jasmeen's here.]]> 2017-10-30 09:46:20 UTC https://padlet.com/jalilah_js/PRSMD/wish/201639567 farabellaa https://padlet.com/jalilah_js/PRSMD/wish/201645322 2017-10-30 10:14:10 UTC https://padlet.com/jalilah_js/PRSMD/wish/201645322 qilaazhar https://padlet.com/jalilah_js/PRSMD/wish/201645643 #MCoC17

]]> 2017-10-30 10:15:57 UTC https://padlet.com/jalilah_js/PRSMD/wish/201645643 valenditro https://padlet.com/jalilah_js/PRSMD/wish/201663366 Meow]]> 2017-10-30 11:41:34 UTC https://padlet.com/jalilah_js/PRSMD/wish/201663366 nureenhannah23 https://padlet.com/jalilah_js/PRSMD/wish/201666529 hi]]> 2017-10-30 11:52:30 UTC https://padlet.com/jalilah_js/PRSMD/wish/201666529 snhasyyati https://padlet.com/jalilah_js/PRSMD/wish/201745286 Im supporting #TheJajers]]> 2017-10-30 14:40:50 UTC https://padlet.com/jalilah_js/PRSMD/wish/201745286 mariofav_bell https://padlet.com/jalilah_js/PRSMD/wish/201891756 2017-10-30 18:56:55 UTC https://padlet.com/jalilah_js/PRSMD/wish/201891756 Hi nrl_asyiqin63 https://padlet.com/jalilah_js/PRSMD/wish/201986354 2017-10-31 01:43:59 UTC https://padlet.com/jalilah_js/PRSMD/wish/201986354 mariofav_bell https://padlet.com/jalilah_js/PRSMD/wish/201989377 2017-10-31 02:02:04 UTC https://padlet.com/jalilah_js/PRSMD/wish/201989377 quistina5378 https://padlet.com/jalilah_js/PRSMD/wish/201989467 Talk with Rashiela Nurain 🌸]]> 2017-10-31 02:02:50 UTC https://padlet.com/jalilah_js/PRSMD/wish/201989467 nureenhannah23 https://padlet.com/jalilah_js/PRSMD/wish/201995330 2017-10-31 02:48:12 UTC https://padlet.com/jalilah_js/PRSMD/wish/201995330 International Public Relations Research Symposium 👩🏻‍💼 quistina5378 https://padlet.com/jalilah_js/PRSMD/wish/205113758 2017-11-09 02:01:43 UTC https://padlet.com/jalilah_js/PRSMD/wish/205113758 International Public Relations Researh Symposium afqaarffn https://padlet.com/jalilah_js/PRSMD/wish/205114367 With Tina McCorkindale 👩🏼‍💼]]> 2017-11-09 02:07:59 UTC https://padlet.com/jalilah_js/PRSMD/wish/205114367 MCOC ayuninuzul https://padlet.com/jalilah_js/PRSMD/wish/208479084 Hey sorry it may be quite late! But yea I just realised we've to post our pic during mcoc. So here's mine!]]> 2017-11-19 15:14:20 UTC https://padlet.com/jalilah_js/PRSMD/wish/208479084 International PR Symposium ayuninuzul https://padlet.com/jalilah_js/PRSMD/wish/208479507 And this was during the symposium the other day at Dewan Sri Budiman]]> 2017-11-19 15:18:23 UTC https://padlet.com/jalilah_js/PRSMD/wish/208479507 Hi miss. This is for our group video presentation & slide presentation, Chapter 12. Thank you miss. qilaazhar https://padlet.com/jalilah_js/PRSMD/wish/209472597 Hazira Hamdan
Nurul Aqilah Azhar
Nur Syazana Mohd Zawawi

This one is for video presentation.
https://drive.google.com/open?id=1S3S0QSnAqAHReTY8pNkMqgf0MGI8fTds

This one for slide presentation.
https://drive.google.com/open?id=1bJBTiigjzvXJcAgTHrSD4Kv1CwJpNlP6

]]> 2017-11-22 15:12:27 UTC https://padlet.com/jalilah_js/PRSMD/wish/209472597 Group Presentation Chapter 13 by imranrazib96 https://padlet.com/jalilah_js/PRSMD/wish/209613852 Imran
Ezry
Syazwan
Jasmeen
Hasyati

https://drive.google.com/file/d/1nZbhZ1MbGqSu_qDfLCUVrTbGX0Q4qBnl/view?usp=drivesdk]]> 2017-11-23 07:28:50 UTC https://padlet.com/jalilah_js/PRSMD/wish/209613852 Topics for Discussion. jalilah_js https://padlet.com/jalilah_js/PRSMD/wish/213120282 In a group of (you decide how many), critically discuss ALL of the topics below. Find at least three (3) journals and articles to support your discussion.

1. Digital economy and social betterment – what enables and encourages it.

2. Sustainability pillars relating to the digital economy.

3. Addressing barriers for achieving digital inclusionary.

4. Media literacy for participation in the digital economy.

5. Facilitating digital inclusion of marginalised communities.

6. Skills and literacy needed to reduce digital gaps and facilitate civic engagement.

7. Adding values through multiple stakeholder engagement and digital participation.

8. ICT’s role in transforming communities through digital economy.

]]> 2017-12-05 00:49:44 UTC https://padlet.com/jalilah_js/PRSMD/wish/213120282