https://padlet.com/stephen_lawrence1/14cu07pz3vhh What will you do differently based on the back of observations/experience/discussions. en-us 2016-11-23 18:10:55 UTC 2023-02-07 01:50:21 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Ornamenttree.png stephen_lawrence1 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/139640657 2016-11-23 18:13:26 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/139640657 stephen_lawrence1 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/139640742 2016-11-23 18:13:58 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/139640742 stephen_lawrence1 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/139640830

]]> 2016-11-23 18:14:33 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/139640830 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140763853 use of alternative forms of communication for customers with visual/hearing needs. Domiciliary Partners seen using this form of comms was impressive!]]> 2016-11-30 11:20:31 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140763853 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764020 Enjoy & challenge to work out what development to do
Found the learning guide useful
like the CDP
"Gone in 30 questions' considered the best module so far... :) Go team!! 
In-store trainer - silver - feedback is really positive
Apprentices are focused, targeted and achieve great things faster and more effectively 
Love the fittings and adjustments training = brilliant! Loved
iLearn search bar - revolutionary - shout out to Rod]]> 2016-11-30 11:21:08 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764020 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764487 Keep offering lots of choice]]> 2016-11-30 11:23:23 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764487 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764592 having access to learning via the Chromebook any time - Chromebook in one place and everyone knows where it is ]]> 2016-11-30 11:23:53 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764592 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764655 Stop overloading information to store. ]]> 2016-11-30 11:24:12 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764655 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764832 To continue using online learning and develop the offer.

Continue empowering the learner to self manage.

Continue to develop the 'ease of use' for iLearn (tags, search)

Keep pushing blended offer, not thinking that all learning must be in the classroom.

Fittings and adjustment course was well received and they became advocates of the course.

IST silver was well received as it the learner felt that the course developed him as a learner rather than developing others.

Start helping learners create more time for learning.

Start sharing best practise across stores]]> 2016-11-30 11:25:10 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764832 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764856 Blended learning approach]]> 2016-11-30 11:25:15 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764856 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764887 Challenges with engagement for Apprentices in Healthcall learning from current retail assessment plans that are more 'bricks and mortar' biased]]> 2016-11-30 11:25:27 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764887 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764968 Speak to recruitment team to establish new employee I.T skills to avoid problems accessing learning modules etc in induction and so oná]]> 2016-11-30 11:25:59 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140764968 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765030 Action and practical class room training ]]> 2016-11-30 11:26:22 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765030 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765089 Be available, but not always in store

Improve and utilise more social media - coordinate with business activity.

Start communicating the importance of the prerequisite work to the learners before they start the course. 
Streamline communications to store - can we really do a one pager.]]> 2016-11-30 11:26:41 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765089 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765204 Re focus on partner buy in for creating the culture of learning ]]> 2016-11-30 11:27:15 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765204 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765237 Continue

When you have an enthusiastic learner then support the store to support their learner

]]> 2016-11-30 11:27:30 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765237 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765295 Stop curating and dumping training without joining the dots for the learner ]]> 2016-11-30 11:27:47 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765295 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765431 Find a way to drive completion of pre-course learning prior to learners attending classroom training]]> 2016-11-30 11:28:22 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765431 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765444 Improving the elearning ]]> 2016-11-30 11:28:26 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765444 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765527 Continue to drive the balance of formal and informal learning

]]> 2016-11-30 11:28:53 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765527 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765696 Communicate in laymans terms, simply and clearly]]> 2016-11-30 11:29:44 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765696 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765715 Making sure our learners take accountability. ]]> 2016-11-30 11:29:50 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765715 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765741 Healthcall apprentices to visit Healthcall Contact Center?

]]> 2016-11-30 11:29:57 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765741 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765777 Continue to emphasise and push the role of the IST in store for staff]]> 2016-11-30 11:30:05 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765777 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765885 The blend doesn't just mean online - everyone needs some human interaction]]> 2016-11-30 11:30:33 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765885 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765898 Start

Influence our Retail colleagues and create advocacy]]> 2016-11-30 11:30:38 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140765898 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766007 IST role would benefit from clarification and better understanding and realistic approach to resource time]]> 2016-11-30 11:31:08 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766007 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766018 Small cluster of stores delivered a plan (working with RTM and RRM) for new starters to be on Cert 3 in 90 days. Solid dev. plan put in place to engage learner and get them to Cert 3 level]]> 2016-11-30 11:31:11 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766018 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766072 Start a formalised process to improve engagement from managers and partners]]> 2016-11-30 11:31:29 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766072 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766181 Keep going back to our leaners, asking them what they want]]> 2016-11-30 11:31:58 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766181 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766205 Start evaluating our offer by speaking to the end user]]> 2016-11-30 11:32:06 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766205 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766333 Start driving a culture of learning at work. Drive a culture not a KPI]]> 2016-11-30 11:32:49 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766333 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766424 Drive all IST to be gold ]]> 2016-11-30 11:33:13 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766424 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766673 review IST ratio in store - more than one and are they the right people? ]]> 2016-11-30 11:34:31 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766673 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766823 Ensure there is more sharing of the learning offer between Retail and Support Office]]> 2016-11-30 11:35:14 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766823 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766844 Staff adapting to online learning in place classroom or face to face training. ]]> 2016-11-30 11:35:19 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766844 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766961 Improve process of providing stores with the learner guide]]> 2016-11-30 11:36:03 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766961 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766980 Continue

Continue with the practical courses

]]> 2016-11-30 11:36:09 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140766980 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767033 Changing roles and depth of knowledge needs the learning to be available at the pace staff need]]> 2016-11-30 11:36:25 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767033 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767140 Support office management engagement - identify and remove barriers for learning, ]]> 2016-11-30 11:37:02 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767140 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767175 apprentice assessors now asked lots of basic questions around general L&D as they are in store so often...

]]> 2016-11-30 11:37:12 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767175 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767218 Stop assuming the end user understands our offer]]> 2016-11-30 11:37:30 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767218 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767222 Some leaners still want more...! The culture needs to shift to ensure learners see coaching, mentoring, shadowing another person, support office or visit a neighbouring store is also learning]]> 2016-11-30 11:37:31 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767222 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767319 Stop being led by L&D trends - ensure we listen and act in the interests of our end user]]> 2016-11-30 11:38:13 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767319 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767353 stop assuming everyone knows about our offers and how to engage in them ]]> 2016-11-30 11:38:27 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767353 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767368 Ensure current products / services from L&D can be embedded in the 'process' before to much is added

]]> 2016-11-30 11:38:34 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767368 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767426 Encouraging stores to do the online theory learning before attending a class room practical session]]> 2016-11-30 11:38:57 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767426 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767453 Continue drive awareness and knowledge of old and new structures e.g CDP.

Better use of the IST to support this.]]> 2016-11-30 11:39:11 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767453 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767467 Stop being too reactive, look at the bigger picture]]> 2016-11-30 11:39:17 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767467 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767468 Stop

Don't expect too much too soon. It takes time for a change in learning culture to embed

]]> 2016-11-30 11:39:18 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767468 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767582 Support office 'guide to your learning']]> 2016-11-30 11:40:05 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767582 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767645 Improve engagement with stores through partners to improve take up of learning]]> 2016-11-30 11:40:29 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767645 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767677 Continue to drive advocacy programme]]> 2016-11-30 11:40:40 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767677 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767727 Encourage store teams to step out of their comfort zone and role, cross functional working]]> 2016-11-30 11:40:58 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767727 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767735 Stop using jargon - acronyms, 'VC', Virtual classroom' etc. 

]]> 2016-11-30 11:41:02 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767735 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767802 recognise what is working more effectively, recognise the work achieved, recognise the behaviours that work

]]> 2016-11-30 11:41:30 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767802 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767929 Start creating a platform for store teams to be able to network and share ideas more frequently ]]> 2016-11-30 11:42:15 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767929 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767932 IST's - time is precious! their passion is encouraged, but they also need more support in store to develop plans for the L&D function they manage.

Also make use of other managers or partners to ensure IST training can be provided where numbers are low.


]]> 2016-11-30 11:42:16 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140767932 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768177 Encourage our learners to network more, learn from their peers (example: Job shadowing, secondment etc). Promote this more and share success stories where this is already happening]]> 2016-11-30 11:43:55 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768177 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768189 Getting people up to pace as quickly as possible without compromising quality and helping to improve productivity along the way]]> 2016-11-30 11:43:58 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768189 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768337 More bespoke learning for leaders]]> 2016-11-30 11:44:50 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768337 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768379 stop back tracking with new ideas and initiatives - lets engage the right people at the start to help drive buy in ]]> 2016-11-30 11:45:06 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768379 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768382 Continue the Grow our own strategy but also support our BB D and Es

]]> 2016-11-30 11:45:06 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768382 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768509 LPF to build a learning contract to ensure a vision established for what you can expect as a learner, what you can expect from your partner, what can you expect from L&D. Establishes any misunderstandings with perhaps when online modules should be completed]]> 2016-11-30 11:45:45 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768509 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768548 Start getting into the public through leadership ]]> 2016-11-30 11:45:53 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768548 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768607 Learners to have the realization that informal learning is anything that improves their knowledge or skill, however it they gain the learning - through practice or assistance or cascaded knowledge]]> 2016-11-30 11:46:13 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768607 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768629 Stop

Don't move on until things have embedded. Don't just move on to the next shiny thing

]]> 2016-11-30 11:46:22 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768629 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768633 Targeting the partners so they can implement in store from top down rather than directing at managers and IST as the partner isn't invested]]> 2016-11-30 11:46:24 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768633 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768634
IST more management and being and advocation role than previous - Rename role to reflect this change?
Allowing the individual time in the week to complete the training - part of platinum employer 
Encourage and enable all stores to make time for training - if the result is important, what are you going to do to 
Meeting partners to engage them with the learning offer
Target poorest performing stores with the training offer
More pull than push with new starters / apprentices 
Engage new starters immediately in the CDP to develop good behaviours]]> 2016-11-30 11:46:24 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768634 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768717 More contact to IST's in store, even on the phone / social media to recognise their role

]]> 2016-11-30 11:46:52 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768717 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768764 continue to celebrate success and use case studies of what great looks like (albeit more and earlier)]]> 2016-11-30 11:47:11 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768764 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768894 Reliance on emails - Use alternative methods of instant communication ]]> 2016-11-30 11:47:55 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140768894 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769075 Start to educate our colleagues on what a blend actually is and how to exploit it]]> 2016-11-30 11:49:09 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769075 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769175 Specific learning:
Getting started with Inventory a good success, Core Optical day 1, iST modules, Customer Values pilots, ILM delegation module]]> 2016-11-30 11:49:52 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769175 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769395
Managers need to be advocates of learning]]> 2016-11-30 11:51:14 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769395 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769409 Start communicating feedback through all teams]]> 2016-11-30 11:51:19 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769409 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769422 T. Continue to promote self led learning. ]]> 2016-11-30 11:51:23 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769422 https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769424 Stop the management population from not embedding learning ]]> 2016-11-30 11:51:24 UTC https://padlet.com/stephen_lawrence1/14cu07pz3vhh/wish/140769424