Why is it important to have a Pre-Kick Off and Kick Off Call for our BrainPOP Customers? by Marcela Labrador

2024-07-11 14:08:55 UTC

Opportunity to align on goals and objectives

2024-07-11 14:08:55 UTC

Unified front to show wraparound support and ongoing partnership with our districts 💯

2024-07-11 14:09:01 UTC

Strong Implementation!

2024-07-11 14:09:06 UTC

To set the district up for success moving forward.

2024-07-11 14:09:12 UTC

Sets clear communication and a strong partnership from the jump!

2024-07-11 14:09:14 UTC

Time to meet all stakeholders

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To confirm all details

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Consistency

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To begin building the partnership and set proper expectations of future support.

2024-07-11 14:09:23 UTC

If customers don’t hit the ground running they will be a non-starter and I’ll never renew/expand them.

2024-07-11 14:09:26 UTC

So everyone is aligned, District, Implementation, Sales and CS. Have clear goals and objectives from the start.

2024-07-11 14:09:28 UTC

To make sure current/new customers STAY customers for a long time to come.

2024-07-11 14:09:28 UTC

Build a relationship

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So we all have the same information

2024-07-11 14:09:33 UTC

Can know what’s going on with customers without them having to repeat it

2024-07-11 14:09:34 UTC

to collaborate, ensuring an effective implementation where district goals are met, promoting a renewal

2024-07-11 14:09:36 UTC

To make sure your District team knows that they are set up for success and supported.

2024-07-11 14:09:38 UTC

We have a full team looking out for their best interest

2024-07-11 14:09:47 UTC

clarify, plan, bond, succeed

2024-07-11 14:09:50 UTC

The kick-off call ensures that everyone is on the same page😊

2024-07-11 14:09:50 UTC

Ensures all involved parties have the same information and expectations so we can present a seamless and united experience for the customer

2024-07-11 14:09:56 UTC

To gain insight into the needs of the customer in order to plan effectively

2024-07-11 14:09:59 UTC

Keep the money coming in

2024-07-11 14:10:00 UTC

It helps the customer know who their point person will now be moving forward, and for the whole team to align on the customer’s goals with BrainPOP. As a CSM, it is crucial for me to know what the plan is so we can hit the ground running to support implementation.

rebeccas50 — 2024-07-11 14:10:01 UTC

Get on the same page and have a contact peep

2024-07-11 14:10:03 UTC

Continuity

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All relationship partners are introduced at one time

2024-07-11 14:10:08 UTC

Exhibit a true partnership / you never want to leave them hanging

kelsies1 — 2024-07-11 14:10:42 UTC

shows customer the team they have supporting their goals

2024-07-11 14:10:44 UTC

TEAMWORK makes the DREAM work

2024-07-11 14:10:50 UTC

To learn the district's goals for using BrainPOP, what success looks like to them, and how we can best support their teachers

2024-07-11 14:10:52 UTC

To show partnership, delegated experts, share journey and expectations

2024-07-11 14:11:02 UTC

2024-07-11 14:11:16 UTC

You only get one chance to make a first impression - clear communication always

2024-07-11 14:15:46 UTC

It allows you to embody our company values within the relationship!