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I found this useful for development of online presence.

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Smart Classroom Experience

Digitally transform the classroom to encourage interactive

* Enhance student learning with the ultimate in-classroom experience.
* Manage individual student progress more efficiently.

said technology has a positive impact on classrooms and the productivity of students ¹

¹ Centre for Digital Education, A Roadmap to Digitally Delivered Education (2013)

Secured Environment

Expand

Ensure a safe and protected learning environment for students

* Secure and manage student data and devices with enterprise-level mobile security.

65% OF U.S. PUBLIC SCHOOL DISTRICTS

have a digital content (curriculum) strategy containing elements such as e-Textbooks, Web 2.0 tools, Instructional games and simulations, video and audio ¹

¹ Centre for Digital Education, Digital School Districts Survey (2012)

Remotely deploy devices and solutions protected by defense-grade security

The most frequently raised question in digital education is that of security. Samsung's resounding answer is KNOX, the industry-recognised and trusted security platform. With KNOX, each device can be self-enrolled via a dedicated portal for secure and remote setup. Once a student enrolls their device, authorized apps can be downloaded from the school store and the device is ready for use. KNOX Quick Access extends the range of usability for the student. This solution enables users to access unlocked KNOX containers via wearables such as the Galaxy Gear. And of course, security is still a constant: Once out of range, the container locks automatically.

Secured usage with round-the-clock safeguards

KNOX is packed with features to ensure total security from the moment you turn the device on. Advanced hardware and software in the form of Trusted Boot and Secure Boot work together to block intrusions by unauthorized code and keep your device secure during start up. While in use, On-Device Encryption secures student work on-the-go and network encryption allows for safe access to school data as well as protecting video and voice calls. Finally, the defense-grade KNOX Workspace not only protects students and their work from attackers, but also protects students' privacy, ensuring that work data and personal data are kept separate. NFC and Bluetooth capabilities also allow students to remain connected to their peripherals while working-or playing-inside the KNOX container.

Ensure access to anytime-learning & maximise operational control

* Improve the student experience with anytime / anyplace connectivity.
* Reduce costs and increase productivity by optimising campus operations.
* Generate revenue with on-campus advertising.

collabourative digital tools influence the choice of school they attend. ¹

¹(Accenture, 2014)

Provide seamless wireless connectivity for an optimal study environment

Learning is no longer confined to classrooms when you have the Smart WLAN Solution offering seamless connectivity and increased coverage throughout the campus. And with System Air Conditioning with DMS and S-Net 3, you can remotely and efficiently provide an optimally conditioned environment campus-wide. Control a large number of units from anywhere at any time, individually or simultaneously as a group. To maximise cost-efficiency, use energy consumption analysis to help you reduce costs across the board.

Deliver information across campus in real-time while generating revenue

Your institution is a complex operation where the constant supply of information keeps people in-the-know and activities on schedule. Video Walls with MagicInfo solution can provide all the information your staff and students need in real-time, even communicating with nearby mobile devices to circulate important messages and notifications. Admins can make use of the authoring tools to create content and control everything centrally via the campus network, and each unit is embedded with CMS and management solutions to reduce costs and even grow revenue through advertising.

Promote strong collabouration and dynamic group work

Your future students will enroll after careful consideration of your digital services. You can ensure high satisfaction with your institution by outfitting study areas with E-Boards with MagicIWB solution, with integrated CMS and built-in multi-touch capabilities so that collabouration and group work can happen seamlessly. Best of all, students can sync their work directly to tablets-no PC required. Afterwards, they can print from or scan documents to their devices using Cloud Print with Smart UX. They can just simply use their student IDs to securely access and pay for their printouts.

customer stories

Watch the Video : The University of East London Enhancing Teaching and Student Services

The University of East London Enhancing Teaching and Student Services

Download PDF

Watch the Video : Simplifying printing through a proactive managed print service reduces costs and admin, seamlessly enhancing the student and staff experience at King's College London.

Watch the Video : <br />

The Manchester College Enhancing Teaching with Cloud Displays

Download PDF

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Enhance student learning with the ultimate in-classroom experience. * Manage individual student progress more efficiently. said technology has a positive impact on classrooms and the productivity of students 1 1 Centre for Digital Education, A Roadmap to Digitally Delivered Education (2013) Expand * Secure and manage student data and devices with enterprise-level mobile security.

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Definition for Public Relations:

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Definition of public relations: The profession or practice of creating and maintaining goodwill of an organization's various publics (customers, employees, investors, suppliers, etc.), usually through publicity and other nonpaid ...

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cUSTOMER SERVICCWE

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When you're interviewing for a job, you need to be prepared for all kinds of interview questions, from the standard ("Where do you see yourself in five years?") to the downright wacky ("Why is a tennis ball fuzzy?") But since you don't have an endless amount of time to prepare, it makes sense to focus the bulk of your preparation time on the questions you're most likely to get.

If you're applying for a retail or customer service position, for example, a common job interview question is "What is customer service?"

Read below for information on why interviewers ask this question, and how to prepare and give a good response. Also see below for examples of strong answers to the question.

What the Interviewer Wants to Know

An interviewer asks the question "What is customer service?" for a couple of reasons. Firstly, he or she wants to know that you are familiar with the retail/customer service lingo. Terms like "customer service," "customer satisfaction," and "customer loyalty" are all terms that you should be familiar with if you are in this industry.

Secondly, interviewers want to be sure that you can identify the many parts that make up good customer service. After all, customer service is more than just being a friendly face, and employers want to make sure you know this. If you show that you understand what makes good customer service, the interviewer will have confidence that you can handle the job.

How to Answer

Tailor your answer to fit the job. While the basic tenets of good customer service are the same from organization to organization, the details can vary widely. Before your interview, do a little research on the organization and its attitude towards customer service.

Read recent news stories about the organization, and follow the company on Twitter, Facebook, Instagram, etc., to find out what the company presents to the world.

You're hoping to get a rough idea of the company's philosophy about customer service.

Many organizations provide this information right up front, as part of their branding strategy. Look on their "About Us" page on their website to get a sense of how they think of their customers, and how they serve those customers. Look for any keywords that you might want to use in your interview answer.

Look for opportunities to drop those keywords into your interview answers. You might feel a little awkward, but the impression you'll give the hiring manager is one of someone who's already aligned with the brand - in other words, a good investment.

Address all parts of customer service. Your answer should acknowledge that there are many pieces that make up customer service. For example, customer service in part means being a good public face for the company. That means being courteous and pleasant to customers or clients. However, another important part of customer service is communication - you need to listen to people's concerns, and answer questions in a clear, efficient manner. Explain and identify these parts, and the interviewer will be impressed with your knowledge.

Provide an example. While this question is about customer service generally speaking, the interviewer is also trying to see if you have the customer service skills that are right for the job.

Therefore, if you have time, you might add an example to the end of your answer. Provide an example of a time you demonstrated the customer service qualities you mention, or explain how you learned about customer service through a particular experience (make sure it is a positive experience that demonstrates your skills). An example can help connect your answer back to why you are a strong candidate for the job.

Dress the part. You can demonstrate your understanding of strong customer service throughout the interview. Keep in mind that not all communication takes place out loud. In addition to being prepared to answer the interviewer's questions, you want to create a positive first impression by dressing appropriately, making friendly eye contact, and maintaining open, confident body language.

Especially in a job interview for a customer service role, it's important that you prove to the hiring manager that you understand how to convey the right messages with your appearance and demeanor. This might mean keeping your makeup or jewelry more (or less!) conservative than you would during your off-time, or just making sure that your interview outfit is clean, pressed, and free of lint or animal hair.

Examples of Best Answers

Here is a selection of sample answers you can use to respond to questions about customer service. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with:

There are many components to customer service, and you need all of them to truly satisfy customers. Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer. Finally, customer service is clearly explaining solutions to clients. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company.

Customer service is more than waiting on customers. It includes trying your best to make sure that the customer is satisfied. I know customer satisfaction is extremely important to your company, and it is always something I strive for in my retail experience. For example, I recently had a customer who was disappointed that we did not have an item in our store. I called four other branches of our company, and finally called company headquarters, to find the item. I then had it shipped to our branch, and the customer had the item within four days. Working hard to meet customers' needs is always my priority.

Customer service is listening to customers and helping to resolve their issues, so that they remain happy and loyal. Listening is such a critical, and sometimes overlooked, part of customer service. Having worked in a call center for five years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions. Most customers already begin feel taken care of once you listen carefully to their concerns. Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstrate that you are listening, and that you care about their problems.

Read More: More Customer Service Interview Questions | Top 10 Customer Service Jobs

Related Articles: Retail Interviews | What to Wear to a Retail Job Interview | Interview Questions and Answers

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How to Answer Interview Questions About Customer Service

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When you're interviewing for a job, you need to be prepared for all kinds of interview questions, from the standard ("Where do you see yourself in five years?") to the downright wacky ("Why is a tennis ball fuzzy?") But since you don't have an endless amount of time to prepare, it makes sense to focus the bulk of your preparation time on the questions you're most likely to get.

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Public relations
http://www.ipr.org.uk/

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customer service

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Page 2: What is customer service?

Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor.

Good customer service involves developing bonds with customers, hopefully leading to longterm relationships. It creates advantages for both customers and the business alike. Customers benefit because the business is providing a service that meets their needs. The business benefits because satisfied customers are likely to be repeat customers. They will stay with the business. However, good customer service is not easily achieved. It takes time to establish. It requires investment to deliver consistent standards.

first direct 's mission statement is 'pioneering amazing service'. This means that customer service is used to set the direction for the business. In other words, customers come first. This is not an empty slogan. Market research shows that, in terms of customer satisfaction, first direct is the UK's number one bank. It confirms that the bank has a reputation for quality customer service. This has also been demonstrated by comparative studies. The bank was the leading performer in the Top 50 Call Centres for Customer Service benchmarking programme and it came top in the Finance Sector in the Institute of Customer Services (ICS) Satisfaction Awards.

At the heart of providing customer service is the notion of 'respect'. This involves respecting the business' employees, as internal customers within the organisation, as well as external customers. Using this concept influences how colleagues and individuals at first direct act towards each other as well as how they deal with customers.

To achieve customer satisfaction, first direct sets and monitors service standards. For example, four out of five calls are answered within 20 seconds. On average a customer's call is answered in 13 seconds. Customer service representatives are available around the clock. This means that customers always get to talk to a real person not a machine and they never have to push buttons before they get to talk to someone.

The focus in all operations is on providing quality customer service. This helps first direct in the marketplace. It means that even though it is an online bank, it can provide a personal service missing in many other banks. The intention has been to avoid becoming a faceless call centre. Individuals are well trained and are empowered to act on customer issues. This means that customers are not passed from one person to another. The same customer representative will phone to deal with an issue, so that the customer is not always dealing with different individuals. In this way, first direct gets to know its customers. It can even provide a personal touch, like occasionally sending flowers to a customer or their partner to mark a birthday.

To maintain these standards first direct identifies what customers expect from banks in terms of customer service provision. It then builds these customer expectations into the services it provides. For example, this involves:

ensuring first direct colleagues are courteous and informed that they know about the bank's products and services

dealing with any complaints promptly and fairly

following up sales

offering informed guidance on any products that are available (subject to financial regulations).

Find out more about first direct

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What is customer service? - Using customer service to position a business - first direct | first direct case studies and information | Business Case Studies

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Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor.

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This isnt a website, but a Facebook page which Tesco use to show their 'Community Space' work in their local communities

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An example of VoIP use in a business:

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VoIP means you can make calls over the internet - our phone systems do that and more. Choose from BT Cloud Voice, BT Cloud Phone, or BT One Phone.

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Amzon's Procurement professionals strive to add value for Amazon through savings and continuous improvement in the supply chain every time we procure non-inventory goods and services for our Fulfillment Centers.
<3 :) <3 :) <3

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we're a company of pioneers. it's our job to make bold bets

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and we get our energy from inventing on behalf of customers. success is measured against the possible

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that’s exactly why there’s no place on earth they’d rather build than amazon.

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Our Procurement professionals strive to add value for Amazon through savings and continuous improvement in the supply chain every time we procure non-inventory goods and services for our Fulfillment Centers (FCs). We have a passion for customer service, partnering with both internal customers (Operations, Finance, HR), and external suppliers every day.

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How Businesses use Social Media for marketing

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Media & Marketing

Fascinating stats on small businesses' Social Media use. An infographic detailing Social Media use in Business from Hiscox.

The explosive growth of Social Media including Twitter and Facebook for personal use has been well documented, however the use of Social Media for business use is less so. As a result Hiscox Business Insurance commissioned a study of business usage of social media usage with Optimum Research, gaining responses from 305 owners, partners and senior decision-makers from UK SMEs with 1 - 249 employees.

The resulting infographic explores how entrepreneurs are now using social media as a business tool. It also looks at the platforms they engage with as a way to reach their prospects, customers, suppliers and trading partners.

Interestingly the study found that 57% of small businesses utilise social media to support their marketing efforts. Looking at the types of platforms they use, Facebook takes precedence with 19% using it for business related social media, compared to 14% who use Linkedin.

The most common purpose businesses gave for engaging with social media was to help increase brand awareness (27%) and a further 15% used it to boost sales.

So why is social media so important to their business models? According to the study by the Neilsen Company, 53% of adults who use social networks follow particular brands and four in five active Internet users visit blogs and other social platforms. It also reveals that social media for business is predicted to take up a significant amount of digital media budgets for SMEs by the end of 2014.

What this infographic illustrates is that more small businesses are becoming more aware of the power of social media as a tool to reach new and existing customers in a dynamic and engaging way.

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How Businesses Use Social Media Infographic - Hiscox Business Blog

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Media & Marketing Fascinating stats on small businesses' Social Media use. An infographic detailing Social Media use in Business from Hiscox. The explosive growth of Social Media including Twitter and Facebook for personal use has been well documented, however the use of Social Media for business use is less so.

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This is useful for the business research part

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Business research is a field of practical study in which a company obtains data and analyzes it in order to better manage the company. Business research can include financial data, consumer ...

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Deadline 17 November DO NOT BE LATE!!!

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This site gives stats about PCs, Mobiles, Tablets and other technology on how they have changed between 2007 and 2015.

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Statistics on consumer mobile usage and adoption to inform your mobile marketing strategy mobile site design and app development

" Mobile to overtake fixed Internet access by 2014" was the huge headline summarising the bold prediction from 2008 by Mary Meeker, an analyst at Kleiner Perkins Caufield Byers who reviews technology trends annually in May. Today, we're long past this tipping point, but we're still seeing rapid uptake of smartphones which we show in this article by answering 7 questions about consumer smartphone adoption and usage.

The mobile statistics that the team at Smart Insights curate in the regular updates to this article are grouped under these headings for key questions marketers need to answer about mobile to help them compete:

Q1. Time spent using mobile media

Q2. Percentage of consumers using mobile devices

Q3. How many website visits are on mobile vs desktop devices?

Q4. Mobile conversion rates vs desktop and visit share for Ecommerce sites?

Q5. Mobile app vs mobile site usage?

Q6. How important are mobile ads

Q7. What percentage of Google Searches are on mobile?

Countries covered in this compilation?

The United States and United Kingdom are the main countries covered for which there are many reports. In the Ofcom international benchmark we also cover the main European markets, i.e. France, Germany, Italy, Spain and Sweden. Australia and Japan are also covered.

We start with one of the most useful recent reports from comScore: Mobile's Hierarchy of Needs covering 9 global markets (USA, Canada, UK, Spain, Italy, Brazil, Mexico, China and Indonesia). It clearly shows the growth in share of mobile minutes

So that's the intro showing the importance of mobile, let's dig into the details to prove it.

Q1. How much time do consumers spend using mobile media?

Mobile media use varies through the day. This is important to understand for dayparting, i.e. buying AdWords and display media. This daypart media use from comScore Global Digital Future in Focus shows how desktop is still important for daytime at work audiences, but Tablet and smartphone dominate in the evening.

The latest figures, also from comScore Mobile Metrix presented in the OfCom Communications Market report show the total browse time per month is much higher on smartphones - these figures compare to 34 hours and 29 hourse for the United States and United Kingdom on desktop.

Mary Meeker's annual spring updates on mobile are a must-read if you follow consumer adoption of technology platforms, so we have used some of the key findings from the latest KPCB mobile technology trends by Mary Meeker. Her deck is nearly 200 slides, so we have selected the statistics which best summarise the importance of mobile devices today.

The latest data shows that we are now well past the tipping point mentioned at the top of this post. Mobile digital media time in the US is now significantly higher at 51% compared to desktop (42%).

The implications are clear - if you're not able to reach your audience through mobile search or display, or you're not providing a satisfactory mobile experience you will miss out compared to competitors who are. Mobile only

Mobile-only social Networks like Snapchat are also growing rapidly in popularity, and this is driving increases in time spent on mobile devices. For more information, see our article on Snapchat Marketing Statistics.

Q2. Percentage of consumers using mobile devices?

This end 2017 Ofcom international benchmark shows the global popularity of using different digital devices in representative countries.

This interesting visual from comScore also part of their digital future in focus shows the picture that marketers need to build up. This panel data shows that the majority of consumers are multiplatform and will often be multi-screening, accessing sites on mobile or desktop, so consistent experiences across device need to be deployed.

Here's another visualisation from a more recent 2017 comScore report on Mobile's Hierarchy of Needs . Here you can see that in most countries multiplatform ownership dominates, so we switch between mobile and desktop, particularly when selecting products and services.

We recommend you understand this multichannel switching behaviour for your own brand. As Rob Thurner explained in his post on KPIs to review m-commerce effectiveness, it's important to keep track of the split between users of mobile and desktop devices visiting your site(s). Using segments in Google Analytics is the best way to do this.

Q3. How many website visits are on mobile vs desktop devices?

However, we need to be careful with interpreting data on hours spent, since we spend most of our time on smartphones checking email and using social media. This has led to the common mantra of 'Mobile-First' design which I think is dangerous, or at least oversimplistic! Eric Schmidt, then Chairman of Google talked about a Mobile-First approach. The reality is that while smartphone use is overwhelmingly popular for some activities such as social media, messaging and catching up with news and gossip, the majority of consumers in western markets also have desktop (and tablet) devices which they tend to use for more detailed review and purchasing. So we need to think about strategies to engage what comScore call the Multichannel Majority not simply 'mobile first' or 'smartphone adoption'. This explains why mobile conversion rates are much lower in retail and why the breakdown between traffic for retail sites is broadly equal between smartphone and desktop. Audience measurement platform comScore has talked for some time about strategies to engage and measure the multiplatform majority across devices and I think there will, or should be more focus on that in the years ahead.

This UK data also shows the importance of the multichannel majority in sectors like Retail and to a lesser extent banking, but that for some niches like weather 'mobile first' is more accurate.

Their latest data for the US is striking in shows how the multi-device majority dominate, particularly amongst millenials.

Although mobile is growing in importance, this older data from Adobe's latest Digital Index (not updated yet) shows that in all industries the majority of visits are still on desktop.

So with so many site visits still on desktop, it's important when designing using a responsive web design that the desktop experience isn't degraded and this has led to many larger businesses using an adaptive web design where layout and content are tailored for desktop, tablet and smartphone screen dimensions.

Q4. Mobile device conversion rates and visit share for Ecommerce sites?

We have a separate compilation of Ecommerce conversion stats if you're creating a business case for mobile optimised sites as explained in our mobile marketing strategy guide, this data is also valuable since it shows the variation in conversion rate by mobile type. This is the latest data from Monetate for their retail clients showing conversion rates. It shows this rule of thumb:

Smartphone conversion is around one-half of desktop conversion rates.

Their latest quarterly update from 2017 shows conversion rates to add-to-basket or cart and below sale across the last 4 quarters, up to the Q3 2016:

The data clearly shows that Smartphone conversion rates are much lower than for desktop - important if you're making the business case for a mobile responsive site.

This report from the Adobe Digital Index retail report has a simple table comparing cart and visit (overall) conversion on smartphone vs tablet vs desktop. It shows that visit conversion is nearly 3 times higher on desktop vs smartphone.

Here are the tablulated figures:

Location: US Retail

Date: Published Autumn 2017 (2016 data)

Sample: Top 250 US retailers (so representative of common consumer behaviour)

Source: Adobe Retail Industry report

Q5. Mobile media time - app vs mobile site usage? App usage (90% of time) dominates browsers in mobile usage

Consumer preference for mobile apps vs mobile sites should also be thought through as part of mobile strategy.

We have seen at the start of this article that mobile dominates, digital minutes, but where are these mobile minutes happening. In all these countries the percentage of mobile minutes spent on apps is 80-90%:

More than 80% of mobile minutes in all markets are spent in apps.

The latest comScore global mobile report 2017 hows how important apps are across differnt countries.

Flurry is a great source for details of app usage. Its 2018 State of app usage report shows that mobile app usage is growing 6% Year-on-year and shows the growth of apps in some categories like ecommerce which is useful insight for retailers.

Today, the latest data from Yahoo's Flurry analytics shows that in the US 90 percent of consumer's mobile time is spent in apps. As they put it: It's an App World. The Web Just Lives in It. This is a key insight as companies decide whether to develop mobile apps or create mobile device specific apps.

This 90%+ figure is a key insight as companies decide whether to develop mobile apps or restrict themselves to mobile optimised sites. You do have to be careful about interpreting this since, as the chart below shows, Facebook, messaging, games and utility apps will naturally have the greatest time spent and browser use is still significant by volume if not proportion. But this has implications for advertising on mobile to reach consumers using apps like Facebook and Gmail.

Q6. Mobile Ad Spend still lags behind Mobile Media Consumption

So, how have advertisers responded to the change in mobile media time? The next chart from the last full year report from comScore reported on MarketingLand shows that despite the growth in media time above, some advertisers are missing out since the right-most bar shows that there is a huge missing opportunity on mobile advertising

This research sourced from a 2015 study by eMarketer into mobile ad budgets shows a different view. In 2015 mobile ad spending accounts for 49% of digital ad spending, which is only slightly behind the trends of how people are using their devices. These stats also show projections for future growth, which is important as it shows where the market is going. It is clear that mobile is the future, and within 3 years it will come to dominate digital ad spending.

Q7. How consumers research products using mobile search and review sites

The Hitwise Mobile Search: Topics and Themes reports shows how much mobile search depends on product sector and the category of device:

In many categories, including retail and Automotive, it is now above 50%, but some higher involvement purchase decisions such as banking and real estate are lower.

Google's mobile path to purchase report surveyed 950 US consumers across 9 diﬀerent verticals (Restaurants, Food & Cooking, Finance, Travel, Home & Garden, Apparel & Beauty, Automotive, Electronics, Health & Nutrition) to assess how they researched purchases via mobile. A key finding is the starting point for mobile research. As might be expected search was the most common starting point, but it's lower than desktop showing the importance of branded apps and mobile sites.

The 5 best sources for reviewing mobile marketing statistics in 2018?

This update to this post features some of the latest updates on mobile statistics and we will continue to update them through the year. But more recent data can be sourced. To conclude we highlight some of the best sources to make the business case for investment in mobile marketing in your presentations and business cases to colleagues or clients.

1. Google Consumer Barometer. A regular survey for different countries starting in 2011, this enabled you to prepare your own reports. Google's Consumer barometer enables you to create similar reports.

2. ITU. The International Telecoms Union data reports mobile usage including mobile broadband subscriptions to show growth in use of mobile. This reported at country, continent and overall levels, so is the best overall source for mobile penetration worldwide. Much of the information is free - see their free mobile statistics section.

3. Flurry Mobile Analytics. This is a great source for showing the overall level of app usage across the four major mobile app platforms by country and drilling down into the popularity of individual apps for different sectors like retail, banking and travel. For example, the latest mobile app growth figures from Flurry show growth of category use by more than 50% in many categories.

4. Comscore Digital Future Series. Comscore is one of the key worldwide sources useful for marketers to help us find out about the changes in use of mobile media by consumers. You will see we have referenced this a lot. This graph shows the pattern across Europe - follow the link above for US and other country breakdowns.

5. Ofcom Internet usage report. Ofcom's most recent International Communications Market Report was published last December, this examines take-up, availability, price and use of broadband, landlines, mobiles, TV, radio and post across 17 major countries.

We hope this compilation of statistics about mobile usage and effectiveness continues to be useful - please share if it is and we'll continue to update it in 2017.

If you want a single source of the latest stats across the whole of digital marketing, for Expert members, we compile a regularly updated set of usage statistics to use in presentations - it's updated each quarter so all the latest stats are categorised in a single place for including in presentations. Our Expert member resources also include templates and guides to help create digital strategy and plans.

Our "one-stop" download includes the latest stats to include in presentations to make the case for digital investment.

Download our Online marketing statistics compilation.

International mobile use in Europe

This Nielsen Online media usage research report covers audience use (and for the UK)

France mobile vs desktop usage

Germany mobile vs desktop usage

Italy

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" Mobile to overtake fixed Internet access by 2014" was the huge headline summarising the bold prediction from 2008 by Mary Meeker, an analyst at Kleiner Perkins Caufield Byers who reviews technology trends annually in May.

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This site might be useful because it shows how much the internet has changed from 2002 to 2012.

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Matalan offers shoppers the chance to win a free holiday when they use their reward card when shopping. The reasons for this are, by offering a chance to win a free holiday there will be more people shopping in Matalan and they could also get people to sign up to a Reward Card and this would gain the customers details, this is a prime example of promotion.

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Matalan - Womens, Mens, Kids & Homeware Online

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Matalan is your local great value family retailer. Women's, Men's & Childrens seasonal fashion as well as a huge range of homeware including an all new Lighting range.

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Matalann- hands out cards oferring to win £100 worth of vouchers if they complete a survey online - to gain information

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a local company that has a website thats interactive and gives you alot of information on the business.

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Plascrug Leisure Centre, Aberystwyth CEREDIGION SY23 1HL

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Here's the Adidas website, you will find this website useful as its not far from Amazon and eBay

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Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more on the official adidas UK website.

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ebay, will be useful in your assignment because its one of the best websites there is, as you can buy on the site and have it delivered to your home;

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Electronics, Cars, Fashion, Collectibles & More | eBay

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Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world’s online marketplace. Top brands, low prices & free shipping on many items.

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lidls website you cant purchase anything from it, you can only look at the items they sell. aa tiny bit like stars

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Lidl UK | Food, Non-Food, Wine and Recipes

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Lidl has a range of high quality fresh food and products offers every day, visit your nearest Lidl or see the latest offers here.

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Here's the Nike website, you'll find this useful as we're looking at Nike as part of the assignment

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Missed all or part of this Learning Outcome?

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Missed all or part of this Learning Outcome?

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Watch this video

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'Shakes-on -it' - don't have their own website but has paid to be on a directory site

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All-opening-hours.co.uk - Find opening hours to businesses in the UK

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Find opening hours to businesses in the UK

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A good example of a simple website for a local company

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Amy Jenkins

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Chelsea Evans

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Adam Colwell

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Share your research, thoughts and ideas here.
Any posts without names, or with incorrect names will be removed

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If you have any questions, please ask me in person or email me at copelanda@ceredigion.ac.uk

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Describe examples of how the internet is used by selected, contrasting businesses (P2)