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Lets use this PADLET to express your ideas on this case study. It will be a fun and a collaborative way of learning..!! After all we are talking about INNOVATION...!!!
Will really appreciate your active participation on this..!!

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Question 7.Action plan in place to implement the improved/ new work pratice

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Question 7.Action plan in place to implement the improved/ new work pratice

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*Important task for managers when developing and implement plans for introducing workplace improvement include the following.
* Design a plane
* Cost a plan
* Consult with all stakeholders
* make changes to the plan to accommodate the feedback received and reasonable concern of stakeholders
* Monitor the implementation process to ensure that everything is on target
* Ensure that everyone is aware of progress and hoe then performance is impacting on others
* Ensure that training is given to those who may need it in order to deal with new work method.

Hameh Krubslly

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Action plan
* Objective
- Develop and support the idea of implementing Electronic system methods.
*Action
- Identify the employees going to be involve in the new system.
- Explain the new system , and the advantages of the change.
- Once the project has been approved new training methods for the employees is needed in this new system.
- Once the employees are trained and the system are going on smoothly then the new idea can be implemented.
*Cost and timeframe
- Hiring the IT specialist to explain the process of using the computer and software
- Getting computer
- target date is within 1-3 months
*Survey
- Feedback from employees based on the new system method e.g ( surveys scale
- Follow up suggestion is also open.

Dianne Santos

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Question 7. Action plan to implement the new/improved work practice.

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Question 7. Action plan to implement the new/improved work practice.

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*Identify issues that may affect the implementation of the change, eg. cost of the software and computers/IT system, training required, staff resistance to the change.
*Once possible solutions have been considered, ideas for how the new system could be implemented should be presented to management. Presentation of the idea should involve benefits to employees, stakeholders, and the organisation, as well as constraints and possible solutions.
*Support and feedback from other staff member should also be sought, eg. through meetings where all staff (including management) are present, and managers who are involved in the change can keep staff up to date on progress. Staff can also voice their concerns and provide feedback.
*Once funds have been allocated, purchase computers and Pracsoft software. Hire IT staff to train other staff in using the program, including how to transfer information from paper records to the electronic system.
*Feedback from staff should be continually sought throughout the transition from paper to electronic records. Management can gauge if the change is an improvement, and if not, what other adjustments can be made to ensure that staff are knowledgeable and confident enough to continue using the electronic system.

-Stephanie Murray

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Action Plan
- Propose the Plan to the relevant people ( Paper based records to electronic record system )
- Conduct a meeting or conference with the people who will be involve. Present the project's description, objectives, rationale , advantages etc.
- Provide allotted time to conduct surveys, comments, suggestions from the relevant people.
- Once the project has been approved, it must be implemented, Be sure that everyone has been advised early or months before the changes will occur.
- Conduct conference and invite an IT specialist or Person who is professional in using the System to discuss, present  or instruct the relevant people especially the Administration Staffs on how the operating system or PracSoft is being used).
- When the system is ready to be used and the staffs are well-informed and trained, All the paper based records must be transferred, saved and secured in the Electronic System. And all the paper based records must be kept safe and secure for future references.
- After weeks that the electronic system was used, seek feedbacks, suggestions from the staffs. And update the effectiveness, efficiency and convenience of the new system to work development.

Rissalie Santos

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Question 1. Explain the need to change existing billing and patient record & information system.

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Question 1. Explain the need to change existing billing and patient record & information system.

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Issue: Use of paper-based records. GPs agree that the patient record and information system needs to be changed in a way that meets the organisation's record-keeping and information management system requirements.

Solution: Transition from paper-based records to an electronic system.

Why it should be changed:
*Cost- Using electronic medical records (EMR) is less costly over time, including physical storage space, time and people needed to organise documents.
*Storage- Much less space used; more private and secure.
*Security- Keeping records on a reliable electronic system is more secure, as paper records can get lost, damaged, or stolen.
*Access- Processing and recovering paper records is time-consuming, especially when being transferred between healthcare professionals or locations. EMR provide access to information almost instantly.
*Readability and accuracy: Paper records can be difficult to read due to untidy handwriting, and may not have enough space for important information. Electronic records are tidier and less confusing.

-Stephanie Murray

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Relevant people used in seeking feedback and to discuss about new ideas

- Employer
- Practice Manager/ Supervisor
- Administration Staffs
- General Practitioners
- Team Members/ Staffs

Rissalie Santos

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Feedback methods used to seek inputs from staffs--
* Surveys / Scale 1-10 (approved or not approved of idea)
* Suggestion Box
* Open-Door policy
* Lunch break meeting / talk
* Follow up

Dianne Santos

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Information Sources used in selecting and reviewing an improved/new practice:
- Internet
- Health Administration Books / Manuals
- Websites for Health Administrators for an updated ideas of practice management and quality services (http://www.healthcare-administration-degree.net/50-great-websites-healthcare-administrators/)
- Fact sheets in Health Administration

Rissalie Santos

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To Communicate the ideas better,  and easier for all staffs is through--
- Meetings
- Newsletter
- Posters/ Toilet talk
- Emails
- Lunch break
- Voice mail

Dianne Santos

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question 2. Identify and detail an idea on new/improve workplace procedures/practice and its benefits to the organisation.

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question 2. Identify and detail an idea on new/improve workplace procedures/practice and its benefits to the organisation.

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Change is never complete until everyone is working comfortably.

more productive workplaces as a result of greater cooperation and collaboration

better and more informed decision making and successful implementation of ideas

attraction and retention of skilled and positive staff

workplaces that are better able to cope with change

Hameh krubally