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- Her children & a better future
- Prepare kids for a better future
- Feel respected by allocating the money for good use

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- To be a responsible investor
- The freedom to do investments that SHE wants to do
- I want to be a responsible parent to ensure my kids grow up in a better world

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- ESG investments to grow her income
- An easy way to find information around ESG investments on the DBS platform

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Goals
- Save a bit of money
- Options for funds (ESG products)
- I couldn't find anything, hard to find the information in DBS app

Frustration
- If I got to the investment, I have to scroll one by one to explore, only one or 2, no information why they are sustainable, too much effort to do...
- 2 days to just find a sustainable option
- I had to go outside in another banking website

Efforts Mari has done
- I went to the website of his stockbroker

Why?
-  I just turned 40, with 2 kids
- We have a savings account & retirement fund
- I'm looking at investments that I want to do
- I want to be able to leave something for them that is good for the world, it's money that is good impact to the world
- I just want to make sure these choices
- It's not just return but whatever I invest has more responsibilities

- I keep thinking about my kids, I want them to grow up in a better world.

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1.What is your purpose on reaching out to DBS?
2. How would describe your experience with DBS and would you recommend DBS to your friends?

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- What is the recent mode of banking? Was it Physical or Online?

- Why did you choose that mode of banking?

- What was something she remember from the recent banking experience

- Why does it leave a memorable experience?

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Need more information and options from the bank perspective.
Sustainable investment for the future of her families and Company.

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What do you think we can do better when using our internet banking services?

Why do you choose to use internet banking over traditional banking?

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1. What....
2. Why....