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Whilst working at PlayBook Australia, I had to learn quickly and build confidence in working with a number of new IT systems, including HootSuite and Stripe. I am experienced in using Word and Excel, which I used daily when analysing and managing bookings and maintaining clean data sheets.

During the COVID-19 lockdown, I undertook a Digital Analytics online course by Accenture. I gained an insight into data analytics and I am excited to utilise these skills to aid the transition to online learning, as well as building upon this knowledge.

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Planning, Organisation and Time Management 

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Planning, Organisation and Time Management 

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I have always enjoyed being organised, and I am often highly praised upon my organisational ability. In particular, in my role as Student Ambassador I have worked as a mentor for school age students and I have regularly planned and delivered lessons for students up to A Level age. I have learned the importance of planning  when teaching classes of up to 30 children, but I have also learned to be adaptive and use my initiative to remain confident and calm when things don't go to plan. Therefore, I feel confident in applying these skills to a new role, where planning is important, but where it will also be important to be adaptive and open to change.

I have also developed my planning skills on my year abroad, where I have regularly taken responsibility for planning and organising travelling trips for myself and my 21 housemates (yes, 21!). I have thoroughly enjoyed this experience and had to learn to adapt my planning and leadership skills when dealing with a large group.

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I have demonstrated my self-motivation through my actions to improve my employability and gain new skills during the COVID-19 lockdown. I found myself stranded in Australia, on the other side of the world from my family and friends, so decided to utilise my time for personal and professional development. During this time, I have completed multiple digital analytics courses, undertaken an online Design and Branding Virtual Internship for Sydney Romantics, as well as starting my own markting blog - Citrus Marketing. Therefore, I enjoy challenges and I thrive upon pushing myself and I am committed to lifelong learning and constantly building upon new and current skills. I am excited to bring this motivation and enthusiasm to this role.

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Experience of Online Learning Environments and Supported Learning

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Experience of Online Learning Environments and Supported Learning

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Having recently transitioned to entirely digital learning, I am keen to apply my academic skills and research knowledge, gained from my University studies and years of relevant work experience, to a role that makes a difference, in a time of such uncertainty and drastic change. I know first hand the challenges faced by students during this transition, but I have also experienced the benefits that online learning can bring, therefore I am excited to use my own knowledge, to collaborate with others and ensure The University of Exeter continues to delivery high quality teaching throughout this process.

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One particular way that I used my creativity to solve a problem was when I participated in the Pathways to Marketing Scheme and subsequently undertook an internship at Phonic FM. I was tasked with creating a social media handbook and marketing guide for Phonic, based on feedback I gathered and my own marketing expertise. Phonic previously was not present on social media platforms and their marketing strategy was weak. I used a combination of analytical skills to solve the problem, and came up with creative solutions, such as social media competitions and live stories. I also presented the handbook in a creative way, to ensure clear communication and to engage the staff, who were previously unexperienced in social media and digital marketing. I enjoy thinking creatively and I am excited to work in a role where creativity is key.

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My role as Student Ambassador at The University of Exeter has enabled me to greatly develop my communication skills. Within this role I have worked alongside and lead various groups of people, of all ages and backgrounds. I regularly communicate with staff and students from across the University, which is directly relevant to this role. I feel the biggest challenge I have had to overcome within this role is improving my presentation skills. Through practice and determination, I am now confident in planning and delivering presentations to groups of over 200 people, to which I have been praised by staff and guests. Therefore, my leadership and communication skills will assist me in this role, and I am confident in communicating both verbally and through written content and I love meeting new people.

I also have retail experience, at Waterstones and Tesco, which has enabled me to develop my interactional competence, and use my communication skills to resolve problems and provide high quality customer service.

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I have held responsibility in a number of different positions, and I have proven that I am reliable and can be trusted. In particular, I have been trusted to represent the University of Exeter as a student ambassador, acting as the face of the University at events and open days. I have also shown reliability through my retail positions at Waterstones and Tesco, where I was trusted to open and close the shop, and often manage the sales and customer service on my own, during less peak times. Therefore, I can be trusted with important tasks and hold responsibility for my own work.

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Through my role as Student Ambassador at Exeter University I have worked alongside and lead various teams of people, of all ages and backgrounds. I have gained a great insight into the importance of inspiring confidence and trust in a team, in this case in a team of students and fellow ambassadors. I had to ensure I am not simply exerting authority, but leading a collective towards a shared goal in a motivational and confident way has been a learning experience that has greatly deepened my understanding into the workings of teams and I am keen to apply this knowledge to a role which involves collaborating and coordinating with others.

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Awareness of Copyright and Digital Media

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Awareness of Copyright and Digital Media

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I have developed my commercial awareness regarding copyright and digital media through my role at Keep It Sweet, where I am responsible for creating and distributing corporate content. Furthermore, as a Digital Marketing Intern at Crowd creative agency, I was tasked with creating content in many forms, including social media posts, reports and published media articles. I am excited to develop my knowledge regarding copyright, which I hope will assist me in my future marketing career.

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This role requires high quality and accurate content that is user-focussed and easy to access. For the past six years I have worked as an SEO blog author for Keep It Sweet. I write weekly posts promoting and marketing the products and services offered. I have also started my own marketing blog, Citrus Marketing, where I write posts deconstructing the latest news and campaigns in the marketing industry. Through these two blogging experiences, I have learned to produce high quality work, as well as learning to adapt my content to a number of different audiences.

I have received the Dean's Commendation for Academic Excellence for both years 2017/18 and 2018/19. I am very proud of my academic achievement, and consistently produce high quality work which meets objectives and requirements, therefore I am committed to producing work of the highest quality in order to assist in the transition to online learning.

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Managing workloads and adapting to quickly changing deadlines

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Managing workloads and adapting to quickly changing deadlines

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Throughout my studies, I have always balanced a part-time job, along with University. Therefore, I am confident in my ability to manage my workload, prioritise and organise my time in order to adapt to deadlines.

A particularly notable time I have had to adapt to quickly changing deadlines at work was when I worked at PlayBook Australia and we were introducing a new website and booking platform. As minor issues arose with the website and adaptations were made, the deadlines changed a lot and I had to learn to be adaptive and flexible when it comes to such change. I feel that this experience, which I balanced with studying abroad and adapting to my new life across the world in Australia, has enabled me to balance workloads and prioritise in order to meet deadlines and produce work of the highest quality, whilst working on multiple projects at a time.

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I pride myself on my attention to detail and I have ensure accuracy within my work by planning and organising, as well as checking and evaluating work at many stages throughout a project. When I worked at PlayBook Australia, as an Accounts Assistant, it was essential that the accounts figures were accurate and timely, otherwise fines could occur. I also ensured clean data sets were maintained and customer details were correct. Therefore, I am experienced in ensuring attention to detail and enjoy working on detailed and multiple projects.