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Lampiran D,
Lampiran E,
Lampiran F

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Today is my last day of working. We only handled a small group from Hewlett Packard Enterprise Malaysia. Other than that, just handling a few customers throughout the day. During the lunch hour, Mr. Kimi treat us lunch as a mini farewell for me. I get some advises from all my team and from Mr.Kimi itself. It is fun to work here as I learned a lot especially to enhance my communication skills.

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In the afternoon, we organize for the Breyer Group of College. There are about 60 people altogether, so they booked all the rooms. Here, the student will versus the lecturers within the time given. If the students win, all the class will be canceled on that day. Like always, Mr.Kimi will brief shortly and we will give them the sticker pass for entry. We as organizers also grouped them by multi races and sex, so it will be fair enough to all of them. After the game finished, we giving them some goodies and snacks on the go.

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It is the tradition where the winner will get two copies if Instax pictures. One copy is for them to keep and the other copy they will stick at the “Hall of Fame” for a week. The Hall of Fame will back to zero every Monday. To be the winner, they must escape within 45 minutes. All the pictures will, later on, be stick on the wall as decoration. There is nothing much to do as there are only a few customers on Monday.

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There were a lot of customers on the weekend and most of them were foreigners. Therefore, Mr.Kimi asked me to engage with the customers because it is one of their marketing activities. I need to promote the escape room to the customers and gain their interest to try it. Luckily, many customers were interested to try and for them the price is affordable. All of them were so excited to play the escape room as it is their first time. Every time they finished the game, we asked them to rate escape room at TripAdvisor if they are willing to do so.

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On this day, there were two private companies that booked all the rooms. The first company is from Affin Bank and the second is from Chubb Insurance company. We started with the speech from Mr.Kimi and the representative from Affin Bank. We also played some games for the company to decide the turns. After the Affin Bank has finished, we only have an hour to set up again all rooms for the second company to play. As for Chubb Insurance, their company already provided some prizes for the winner and the others will get a consolation prize.

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Surprisingly, it was a little bit relaxing day for all of us today. We required to do some art's activity such as painting and create new props for photography sessions. Therefore, I followed one of the staff buying all the things needed at mr.DIY. We also need to think and prepare a new puzzle for each room. I have so much fun as I get to know them little bit more by asking their working experiences and we even make jokes to each other. In the evening, I helped Mr.Kimi to do some filing.

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Today, we need to organize two groups in the afternoon and evening. The first group was in the afternoon under the name of Synergy Training and Consultancy. The company booked all the rooms, so there were 6-7 people in a group. The group was divided according to their department. The second group was from 'Sekolah Seri Suria' with only 30 high school students. Here, I helped them to arrange the group according to the theme they chose and briefing them. All the groups also need to prepare their cheers, so that they will be motivated and create good teamwork.

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Today, I was introduced to all the nine rooms available. I was told the summary of the themes of rooms and the storyline of the rooms. However, I just need to master only three rooms which the easiest room because of the time constraints. I need to memories the answers to the puzzle and questions provided in those three rooms. It quite challenging for me because it needs your creativity and understanding of the answer rather than just memorizing. I need to handle it when the customers choose to play the room that I was assigned for.

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Every morning when I came to work, I need to set up the table and chairs, sweeping the floor and arrange the props accordingly to make it attractive. For the second day, I go through the rule and regulations provided so that I can explain it to the customers. After greeting the customer, I will explained to them the rules and regulation that they need to obey. Other than that, I will explaining the rooms available and answer when the customers have any questions.

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I worked at Escape Room located on the 7th Floor, Berjaya Times Square, Kuala Lumpur. The operation hour is 10am to 10pm and it opened every single day. I only worked from 10am to 6pm with an hour of break. I met Mr.Kimi who was the Manager of Escape Room for briefing. He gave me a short briefing on what is their business about and introduced me to the whole crew. I was assigned to be at the front desk. From there, I learned how to greet customers in a proper manner and etiquette.