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COVID-19 has changed our lives in many ways, making that extra bit of help more important than ever.

Many people are unaware they may be entitled to benefits that could offer them the support they need.

What happens when I call the helpline?

When you contact Advicelink Cymru, a trained advisor will talk to you about your circumstances and help you find out what benefits you may be entitled to.

The advisor will explain what evidence you need to provide to support your claim and can arrange for you to get help filling in any claim forms.

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COVID-19 has changed our lives in many ways, making that extra bit of help more important than ever. Many people are unaware they may be entitled to benefits that could offer them the support they need. When you contact Advicelink Cymru, a trained advisor will talk to you about your circumstances and help you find out what benefits you may be entitled to.

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Recent legislation has made it much easier for carers who wish to combine their caring responsibilities with a career to do so.
The Social Care and Well-being Act (Wales) 2014 puts an emphasis on a carer's well-being and individual wishes - this includes being able to stay in work or return to work.

The Equality Act 2010 makes it illegal for an employer to discriminate against you because you have caring duties.
Flexible working
Whether you are caring for children, elderly parents or other dependents, you have certain employment rights, including the right to ask for flexible working hours if you have worked for your employer for more than 26 weeks.

The law states that you can only make a request once a year so it's important to prepare a strong case and give as much information as possible. Your request can cover your hours of work, the times you work or even your place of work.

Depending on your job and employer, it might be possible for you to:

Sometimes work from home

Reduce your hours, or perhaps job share

Work term-time only (if you are caring for a disabled child)

Occasionally or permanently swop hours or shifts with a colleague

Work longer hours over fewer days

Change jobs so your hours better suit your caring responsibilities.

Your employer must respond within three months.

Carers UK has produced a guide called Supporting Working Carers: a guide to requesting flexible working.

N.B. Some employers, for example, the armed forces, are exempt from this legislation (although flexible working arrangements are often in place).
If your request is turned down
Your employer must have good business reasons to turn down your request, for example, a small employer might not need people to work during the hours you suggested.

Tell your employer if you wish to appeal. If you cannot reach agreement, contact ACAS for advice.
Tell your employer you are a carer
Even if you don't plan to ask for flexible working, it's a good idea to tell your employer that you have caring responsibilities so that they will understand if you suddenly need to leave work or have time off without prior warning.
Time off for dependants
You have the right to take time off to deal with emergencies and unforeseen matters, for example, if the usual care arrangements break down. You will not usually be paid for this.

Larger employers may provide more than the basic rights and may even have a carers' policy. Ask your HR department.

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Recent legislation has made it much easier for carers who wish to combine their caring responsibilities with a career to do so. The Social Care and Well-being Act (Wales) 2014 puts an emphasis on a carer's well-being and individual wishes - this includes being able to stay in work or return to work.

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World Menopause Day: Easy Read Wales launches new easy read guides about menopause

New easy read resources to support people with a learning disability to get their vaccines are now available

We want Wales to be the best country in the world for people with a learning disability to live, learn and work

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We want Wales to be the best country in the world for people with a learning disability to live, learn and work

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The law on care and support: carers' rights

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The law on care and support: carers' rights

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Explains the rights unpaid carers have under the Social Services and Well Being (Wales) Act 2014.

Documents

If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.

If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.

# data[].attributes.attachment_link.title
The law on care and support: carers' rights

# data[].attributes.attachment_link.description
Explains the rights unpaid carers have under the Social Services and Well Being (Wales) Act 2014. If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.

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What we will do during 2019 and 2020 to help achieve the aims set out in the Welsh language plan for 2017 to 2021.

Documents

If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.

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Cymraeg 2050: Welsh language strategy action plan 2019 to 2020

# data[].attributes.attachment_link.description
What we will do during 2019 and 2020 to help achieve the aims set out in the Welsh language plan for 2017 to 2021. If you need a more accessible version of this document please email digital@gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is.