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We are funded by Welsh Government, Families First and work across Bridgend.

The team consists of a Volunteer Co-ordinator, Cheryl Crowell and 10 volunteers. The support we offer is on a one to one basis which aims to support families within your home.

Support can include a range of practical skills to help families at home with:
- ensuring families can access their benefit entitlement
- budgeting and money saving choices
- connecting you to the right services
- form filling
- increasing confidence, independence and social networks
- signposting to training and employability
- creating routines in your family home
- helping plan and cook healthy family meals

Support will be tailored to the family by a support plan developed in partnership with them.

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This is our consent form that we will ask you to sign following your first call with us.

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This is our consent form that we will ask you to sign following your first call with us.

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This is our privacy notice which details how your data is stored, used and accessed.

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This is our complaints procedure, should you need to use it at any point throughout our support.

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This is our complaints procedure, should you need to use it at any point throughout our support.

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📱
Cheryl Crowell: 07740 545 064
Janet Jones:     07511843771
The team: 03001 240 986
✉️
sarah.rowe@barnardos.org.uk
cheryl.crowell@barnardos.org.uk
Janet.jones@barnardos.org.uk

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The referral is sent via the Early Help Screening Team at Bridgend County Borough Council.

Support can be accessed by calling the Early Help Screening Team on 01656 815 523.

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2. We will let you know we've received your referral

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2. We will let you know we've received your referral

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A text message will be sent to confirm that we have received your referral. We will inform you of the waiting list and Jan will let you know when Cheryl will be contacting you.

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When you reach the top of our waiting list, we will let you know straight away.

Cheryl & Jan will be in touch via telephone to find out more about your family and discuss how we can support you.

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Cheryl will arrange a visit with you to complete the initial discussion.

We will guide a discussion to complete a Family Star Form and explore the following topics:
- Physical health
- Emotional wellbeing
- Keeping children safe
- Social networks
- Boundaries & behaviour
- Family routine
- Home and money

This will help us to understand your family better and think about how we can best support you all. We will develop some actions and tasks between ourselves to look at positive ways to move forward.

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Cheryl will be your point of contact and will work with you on your action plan tasks

Following this, Cheryl will look at the possibility of allocating you a volunteer to support with these tasks . Cheryl will remain in contact with you throughout the support and will work with the volunteer.

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6. Working together to complete the action plan

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6. Working together to complete the action plan

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We will support you to complete the agreed action plan, with the help of Cheryl and a Volunteer.

We will listen to you with an understanding of the support needed to make positive changes. Following on, when the action plan has been completed we will arrange a of support and if no further actions are identified, we will bring direct support to a close.

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We recognise that it can be daunting to hear that your support is coming to an end. As a short-term support service, we work with you to make changes and increase awareness building your confidence and skills to tackle future challenges. If there is a need for contact with us again, we would happily accept a re-referral.

When the action plan has been completed, we do need to close down the direct support.

If there is any further advice or guidance required, please feel free to get in contact with us and we will try to direct you the best way we can!

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Hayley has been a volunteer for a number of years, she brings a wealth of information about disabilities and form filling. Hayley has great organizational skills and loves sharing these skills with families.

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Tina has volunteered on the project for a number of years. All the families she has supported never want her to leave says a lot for what she brings to the project.

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Rachel is a mum of five and runs an allotment with her husband, she has great skills on managing & organizing her life these skills she can pass on to the families she supports.

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Cheryl has managed the project for several years, working the last twenty-three years in support services covering Homelessness, vulnerable young adults, children & single parents, working in a multi-agency one-stop service to support a cross-section of issues. A mum & now a Nannie she has a wealth of knowledge she loves nothing better than supporting families.

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Jan was previously a volunteer for PHM, she is now working alongside Cheryl as the administrator. Jan previously worked as a schoolteacher in Primary education, bringing skills that she can pass on to the families we work with.

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Marion has also recently joined the team; She is warm kind and willing to help in any way she can, she will tackle any problems families face.

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This is one of our families who took the time to give us a video thanks.

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Beth has volunteered on the project for many years, she brings a quiet calm to the team and has worked hard to improve any of the families she works with home conditions to eating more healthily. Beth will always ensure the families are signposted to relevant services.