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Glad I never had Mapes kids in my class!

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Stayed on topic throughout phine conversation. 

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Stayed on topic throughout phine conversation. 

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Did not give out pthwr student information (ferpa).

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Laynie was very positive and was willing to do what was best for the child.

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1. She kept refocusing the topic in a positive manner.
2. She approached it as a collaborative partnership between home and school.

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She did a great job keeping the conversation focused and positive.

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She stayed calm and focused on the issue at hand.

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She stayed calm and focused on the issue at hand.

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Redirecting and staying positive.

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1. She made the parent’s anger/concerns feel valid, but she gave specific instances of the behavior she described to better inform the parent.
2. She kept the phone call on task.

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Stating the time she had available.
Keeping the conversation about the student—not including his peers.

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1. Kept the conversation on topic/redirected back to the student in questions

2. Kept her comments positives, even when taking about concerns.

# data[].attributes.body
Laynie stayed calm and kept the conversation on topic about the student.
She also made sure to include the parent in the action plan.

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Kept her composure
Avoided talking about other students when parent tried to divert.

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She kept the conversation on topic.

# data[].attributes.body
1. She good at keeping the conversation on topic.
2. She asked how they could work together to help him.

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Mrs. Johnson did a great job of being respectful towards the parent and staying positive

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Kept conversation focused on the parents child not other students.

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Didn’t talk about other students with the parent 

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Didn’t talk about other students with the parent 

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Did a great job not referring to other kids in the class

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1. She did not talk about the other students in class and kept their information confidential.
2. She stayed positive while talking about Mason while still addressing the issues in class.

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Gave her a time limit.

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Stayed on topic and was calm. Very professional

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Stayed on topic and was calm. Very professional

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Didn’t allow parent to blame other students distractions.

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She was great at staying positive and redirecting when needed!

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Fact of the matter; no negative emotion

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Redirected the conversation back to the topic of discussion

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Stayed on topic

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Kept all information about other students confidential

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1. She redirected talking about other students who were in the class.
2. Getting in contact with the parent

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She stayed on the topic in the discussion.

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She said she had 10 minutes to talk. She created an action plan.

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* Did not mention other students
* Focused on what she needed to say

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She did a great job staying on task and redirecting the parent whenever she wanted to discuss other students in the class

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Redirected the conversation to the students struggle

Kept the conversation positive

# data[].attributes.body
She did a great job redirecting the conversation back to the student