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Youtube link
https://youtu.be/_pd0tymha4k

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Borang C: Penilaian Prestasi Pelajar Oleh Penyelia Latihan Industri

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Borang C: Penilaian Prestasi Pelajar Oleh Penyelia Latihan Industri

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End of the internship for this semester..
Off day + Public holiday

With Pn.Ainur Afifah MD Khatmon as Admin Assistant/my supervisor

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Today is my last day at PNB Ilham Resort and also today we need to cook for farewell.

For this farewell we are six people who conduct industrial training at PNB Ilham resort need to cook to be eaten together with superiors and Pn. Madziah as the Acting Resident Manager of PNB Ilham Resort.

The menu we present is started with the appetizer Murtabak KIng.

Next to the main course is Nasi Tumpang 4 layers and Mee Celup Multi Taste.
Dessert is Akok Mini and Roijala Spicy.

while the beverage we are served Coffee Ori and Jagung Shake

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LOG:294
DATE: 27.5.2018
SHIFT: 1
DUTY: SHAFIKAH /HASRAFF
MOD: EN. KU ZAIRULFIZAL BIN KU ZAMAN
OCC TODAY: 1.61%
ARRIVAL:  N/L
DEPARTURE: 12 UNITS
GROUP ARRIVAL: N/L
GROUP DEPARTURE: COLUMBIA (12UNITS)
REMARK: room 5031 will block for a while after guest

Today I work from 7am to 3pm.So today is my last day at the front office.
My achievements in the last days at the front office are
good. This is where I can pick up call from guest and answer every question from the guest well.
So today the work I did was take a room reservation from a phone call.
Additionally I can also use the system to change the room booking datecorrectly.

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LOG:292
DATE: 28.5.2018
SHIFT: 1
DUTY: SHAFIKAH / HASRAFF/ PN.ANI
MOD: EN. MOHD REDZUAN BIN YANI
OCC TODAY:20.97%
ARRIVAL: 12UNITS
DEPARTURE: N/L
GROUP ARRIVAL: COLUMBIA (12UNITS)
GROUP DEPARTURE: N/L
REMARK: -

Today I work from 7 am until 3 pm.
So today is just like yesterday where I was called to assist in
the housekeeping department. So today I am with two other practical students to get into each room in all blocks to calculate the amount of table lamp and ironbboard.
We need to record all damage and quantity are This is because the checklist will be sent to Pn. Mardziah (Acting
Resident Manager).

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LOG:290
DATE: 27.5.2018
SHIFT: 1
DUTY: SHAFIKAH / FARHANAH/ ERWAN
MOD: EN. KU ZAIRULFIZAL BIN KU ZAMAN
OCC TODAY: 1.61%
ARRIVAL:  N/L
DEPARTURE: N/L
GROUP ARRIVAL: N/L
GROUP DEPARTURE: N/L
REMARKS:-

Today I work on shift 1. Also because today is not busy at the front office, En. Razli (HOD) from housekeeping told me to help in the department. So today I am with two other practical students need to enter all the apartment rooms to send the file. The file is about the information guests need while staying at this resort.

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LOG:288
DATE: 26.5.2018
SHIFT: 1
DUTY: SHAFIKAH / FARHANAH/ AFIF
MOD: EN. KU ZAIRULFIZAL BIN KU ZAMAN
OCC TODAY: 1.61%
ARRIVAL:  N/L
DEPARTURE: N/L
GROUP ARRIVAL: N/L
GROUP DEPARTURE: N/L
REMARK: - MMC Corporation(package Hang Jebat RM290-weekday/ RM330 weekend
-MNRB (package Hang Tuah RM260 weekday/ RM300 weekend
-PFM(package Hang Jebat RM290 weekday/RM 330 weekend)
Today i work at 3 pm until 11 pm.
So today what i had learned   is how to open the bill and make closing at this department. The bill that i make it was temporary receipt, miscellaneous, recreation, paid out/ refund voucher and correction voucher. Next what i learned

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LOG:284
DATE: 14.5.2018
SHIFT: 2
DUTY: SHAFIKAH / ERWAN
MOD: PN. NORAINI BIN NOORDIN
OCC TODAY: 1.56%
ARRIVAL: N/L
DEPARTURE: 1 UNITS
GROUP ARRIVAL: N/L
GROUP DEPARTURE: N/L
REMARK: -

Working in front of the front office will always face a different kind of guest. This morning the guests of the Columbia group they can not speak english and we here too can not speak mandarin so it's hard for us to understand them. But we try our best to get what they want.

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LOG:286
DATE: 25.5.2018
SHIFT: 1
DUTY: SHAFIKAH / FARHANAH/ ERWAN
MOD: EN. BADRUL HISHAM BIN JAAFAR
OCC TODAY: 1.56%
ARRIVAL:  N/L
DEPARTURE: N/L
GROUP ARRIVAL: N/L
GROUP DEPARTURE: N/L
REMARK: -  If guests ask about buffet Ramadhan, pass to sales department

My shift today started at 7 am until 3 pm. Today I need to update guest complaint book.
This book provided to record all guest complaint and request

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LOG:282
DATE: 23.5.2018
SHIFT: 2
DUTY: SHAFIKAH /AZIZ
MOD: PN. NORAINI BIN NOORDIN
OCC TODAY: 3.13%
ARRIVAL: 1 UNITS
DEPARTURE: 3 UNITS
GROUP ARRIVAL: N/L
GROUP DEPARTURE: N/L
REMARK: -

Today is still working time like yesterday from 7am to 3pm. The work I do today is more than just wrapping the lobby area and in the reception. After completing routine work like my logbook clean the fan, sweep and whipping. I have to always keep the front office clean and tidy.

I also arrange the front office by arranging the files to look tidy .

Today one group will check in tonight which is Columbia Leisure. They will stay here for one night.

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LOG:280
DATE: 22.5.2018
SHIFT: 2
DUTY: SHAFIKAH /AINI
MOD: PN. SALMI BT YAHYA
OCC TODAY: 18.75%
ARRIVAL: 11 UNITS
DEPARTURE: N/L
GROUP ARRIVAL: COLUMBIA
(11UNITS)
GROUP DEPARTURE: N/L
REMARK: - Room 4101 sold as 2room

This week I work morning shift from 7am to 3pm. For daily routine morning shift is the same as the evening shift. The work I am doing today is like answering calls, photocopying documents,  files in the front office. Due to the fact that the fasting month is not a lot of guests coming into sales is less.

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LOG:277
DATE: 20.5.2018
SHIFT: 2
DUTY: SHAFIKAH /FARHANAH
MOD: EN. MAT YUSSOF BIN MAT ZAIN
OCC TODAY:1.56%
ARRIVAL: N/L
DEPARTURE: 22 UNITS
GROUP ARRIVAL: N/L
GROUP DEPARTURE: COLUMBIA (2GROUP)
REMARK: -

My shift started at 3pm until 11 pm. Today I need to prepare and check room checklist of MOD (Manager On Duty)
- MOD will be given 2 random rooms to be checked and they have to record any complain.

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Rest day

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LOG:272
DATE: 17.5.2018
SHIFT: 2
DUTY: SHAFIKAH /AZIZ
MOD: PN. ZURAIDAH BT BAHARUDIN
OCC TODAY: 1.56%
ARRIVAL: N/L
DEPARTURE: N/L
GROUP ARRIVAL: N/L
GROUP DEPARTURE: N/L
REMARK: -

I work started at 3 pm until 11 pm.
Today I have learned to prepare temporary receipt for payment.  Temporary receipt needed when guest make payment by cash or credit card.  It acts as prove that payment has been made.  It also useful for staff make record when guest request extra bed or extra towel which are have extra charge for that items.

Next I also learned how to charge card during guest make payment using credit card.

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LOG:270
DATE: 16.5.2018
SHIFT: 2
DUTY: SHAFIKAH /AZIZ
MOD: EN. MOHAMAD TIMIN
OCC TODAY: 1.56%
ARRIVAL:N/L
DEPARTURE: N/L
GROUP ARRIVAL: N/L
GROUP DEPARTURE: N/L
REMARK: We have buffet ramadhan but if only for 30pax and above. Also  we have set which is RM50 for 2person.

Today I work at 3pm until 11pm.

Because we have ramadhan buffets and ramadan sets, so today many guests are calling to make reservations. for the set at PNB Ilham Resort. We have three sets of set A, set B and Set C. While for buffet we take reservation for 25 pax and above only.

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LOG:275
DATE: 19.5.2018
SHIFT: 2
DUTY: SHAFIKAH /FARHANAH
MOD: EN. MAT YUSSOF BIN MAT ZAIN
OCC TODAY: 35.94%
ARRIVAL: 22 UNITS
DEPARTURE: 11 UNITS
GROUP ARRIVAL: COLUMBIA (2GROUP)
GROUP DEPARTURE: YC TARVEL
REMARK: Room 2051-block for 4days

.
Today my shift started at 3 pm until 11 pm. Today I need to prepare recreations slip. This slip acts as prove that guest has make payment and game details. There are 4 games under sport and recreation department which are beach soccer ball, volleyball, tennis and table tennis.

Next, I also have learned to check and read floor plan check. This is to determine whether the room is available or still dirty.  There are 5 status provided for room which are vacant clean, vacant dirty, occupied dirty, out of order or out of inventory.

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LOG:274
DATE: 18.5.2018
SHIFT: 2
DUTY: SHAFIKAH /FARHANAH
MOD: PN. NIK SHAHIRA HELDDA
OCC TODAY: 18.75%
ARRIVAL: 11 UNITS
DEPARTURE: N/L
GROUP ARRIVAL: YC TRAVEL(2GROUP)
GROUP DEPARTURE: N/L
REMARK: -

My shift started at 3 pm until 11 pm. Because there are guests checking in, so tomorrow morning
there is breakfast. This requires me as FOA to calculate the number of guests and tell department kitchen and food and beverage department .. I need to total up carefully to ensure there is no issue occurred during breakfast operation.

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Cuti balik mengundi di Kelantan.
PRU 14

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LOG:268
DATE: 15.5.2018
SHIFT: 2
DUTY: SHAFIKAH /AZIZ
MOD: PN. NORAINI BIN NOORDIN
OCC TODAY: 3.13%
ARRIVAL: 1 UNITS
DEPARTURE: 3 UNITS
GROUP ARRIVAL: N/L
GROUP DEPARTURE: N/L
REMARK: -
Today I

key check list needs to make every shift and every day. key
checklist is important because it knows the number of key is of apartments enough or not .
This is a routine for FOA (front office assistant) to ensure that all keys are available for guest.

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LOG:266
DATE: 14.5.2018
SHIFT: 2
DUTY: SHAFIKAH / FARHANAH
MOD:EN. MOHD RIDZUAN BIN MOHD SANI
OCC TODAY: 3.13%
ARRIVAL: 1UNITS
DEPARTURE: 8 UNITS
GROUP ARRIVAL: N/L
GROUP DEPARTURE:
REMARK: -

I work from 3 pm to 11 pm. The second day at my front office has learned a few more things. Firstly I learned how to key check list. This is where I need to count the key whether it is enough or not. Next I learned to write a report in a logbook book. This book needs to be written what is happening on that day. Finally I learned how to order a newspaper. I need to fill out the form and determine the amount required in the order. All this needs to be done every day for all shifts.

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LOG:264
DATE: 13.5.2018
SHIFT: 2
DUTY: SHAFIKAH /AMER
MOD:EN. RAZLI BIN HARUN
OCC TODAY: 12.50%
ARRIVAL: 2UNITS
DEPARTURE: 55 UNITS
GROUP ARRIVAL: N/L
GROUP DEPARTURE: FAMILY DAY
REMARK: -

Today I work at evening shift from 3 pm to 11 pm. The first day in front of the front office is not many that I learned. For today I was interviewed by supervisor fo and after that I was introduced to the staff. I was also told about everything in the front office such as room key position, document and so on. The first thing I learned today is how to answer a phone call. This is where to communicate with the guests needs to be gentle and not to be abusive

HANDLING TELEPHONE CALLS TECHNIQUE

·         To pick up the phone after the before third ring

·         External call

; Good morning / afternoon/ evening

PNB Ilham Resort,

May I assist you

Shafikah Speaking

·         Internal call

Good morning / afternoon/ evening

Front office/ Reception,

May I assist you

Shafikah Speaking

·         Listen attentively to the caller, record down message/ request in message record book

·         Repeat after caller if message or request/take a message if person not available

·         Wish the caller thank you and pleasant day before putting down the phone

·         Ensure the message is passed to the concerned/ department/person act on the request

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Today we are very busy because many will check in and this will make us rushing to complete the room. So I need overtime work until 7am. My work is the same every day and below is all the equipment used by housekeeping

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For a hotel room the key thing is to ensure that no hair is in the hotel room. So besides we use our sweeper also use vacuum to facilitate housekeeping work. This is because even a strand of hair but a demand guest will complain the hotel. So today I am more about vacuuming the floor and clean the hall.

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The finished room should look neat and clean.

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My shift started at 9 am until 5 pm. So today I need to do cleaning room process for room renovation. There 5 steps includes wiping, make up hall, make bed, cleaning toilet and clear rubbish.  We should clean up 7 rooms to change them from Vacant Dirty (VD) to Vacant Clean (VC) everyday. There are exceptional to clean up 7 rooms during group arrival because we need to clean up booking room first.

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Today I used to work from 9am to 5pm. The daily routine of housekeeping is the same every day but today I am more about mopping the floor. Floors on mop after all things finish. The floor mop uses hot water and before going out of the room / apartment the chief of the block will ensure that all suiz is turned off.

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To clean the apartment / hotel room (VC) is divided by each. Every block will have 3 people and each will wash the toilet, make a bed and whipping hall. For the tolet wash I need to brush clean and wipe with a dirty towel to dry the floor.

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OFF DAY

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I work at 9am to 5pm. Today I work in block D. I and staff at block D need to clean in a dirty room / OD, a renovated contractor. We need to re-order the furniture and pack it back as usual and this room can be resold.

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Report for today

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Report for today

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Today until sunday 29/4 i work at 3pm to 11pm. This is where I was assigned to keep clean in the public area with a staff. After done of work before returning we need to make a report in writing.

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REST DAY

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Today I work from 9 am to 5 pm. The main thing I did was that before the audit came we had to pack everything in the store and all the related documents. We need to make sure everything is organized.

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Today i work at 9am pm to 5pm Today I still incharge at laundry.  I need to divide between bath math and bath towel also bed sheet and pillow case to send at 2 different laundry.

The laundry that collaborate with this resort are Comfort Laundry and PD Laundry

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Every Sunday is very tired for housekeeping because many guests are checking out and we have to clean. Today I was with two other staff packing in the AB block. Block AB at PNB Ilham Resort has 6 room room and apartment rooms. Completed hotel room we had to collect garbage and towels in all the other rooms because the room would be smell bad if the garbage was not thrown away today.

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Today my daily routine same because guest have not check out yet. We also need to send towels and other items that guests need to be given to guests when they need.

Daily routine

1) briefing

2) Take linen at laundry and store items such as shampoo, soap, tissue, mineral water and so on.

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Today the room is full of guests and I just swept up in the corridor of the block. After that HOD, En.Razli, introduced the new product that will be used in housekeeping, Enzyme. This product is multi purpose and today he shows a demo of how to use it. This product can be used for all such as wiping windows, washing floors and so on. So it does not harm as it is organic.

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OFF DAY

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Today as usual there is a briefing before starting work and I was taught to make a bed where to do bed cover (how to use linen).Today I am working on block EF. This is office housekeeping where every morning we had briefing here.

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The housekeeping department will have a briefing every morning. This is where En. Razli (HOD) will tell which room to clean and divide the partner for each block. Today I and two more staff are assigned in block D. Today I am wipping furniture and the minimum room to clean is seven rooms for each block.

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Today is my first day working in the housekeeping department. For this first week I work from 9am to 5pm. PNB Ilham Resort has 6 building blocks (block AB, block C, block D and EF block). My task for today is to follow the staff at the EF block to teach me how to organizing a hall furniture layout and so on.

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Last day at kitchen department. Today I work at 7am to 3pm and like yesterday the group still same and for the breakfast I have to serve about 300pax.

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Today I work at 7am until 3pm. So today I have been responsible to open pool bar nearest the swimming pool.
- This bar is to attract and provide guest food and beverages while enjoy spent time with their family.
- There are many types of food and beverage provided such as burger, nugget, fries, ABC, waffle and ice cream.
- This bar always open during weekend and school holiday.

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Today im just doing my daily routine because I knew what to do and so on.
My shift started at 3 pm until 11 pm. But Today I have been joined ala carte team.Ala carte means practice of ordering individual dishes from menu in restaurant where set menu is offered.
This team has been guide by Cik Mariana. Ala carte is responsible to prepare hot food as requested by guest due to the resort menu card. Ala carte also responsible to prepare meals for room service and ala carte breakfast.

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My shift started at 7 am until 3 pm. Today I have been responsible to do setting for lunch. This resort will prepare 5 different types of dessert for lunch and dinner.

This setting include of preparation for dessert plating and buffet table decoration.

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REST DAY

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Today we have three group that we need to serve dinner which is at Serambi Coffe House, Balai Tun Fatimah and at Dewan. I work at 3pm to 11pm for today

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Today I work started at 7am until 3pm. Today I need to platting dissert like cake, puff,

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Hari ini saya diberi kepercayaan oleh chef untuk menebar roti canai secara langsung untuk guest sarapan pagi. Jadi pada malam sebelumnya saya perlu membuat doh roti canai. Hal ini kerana saya mempunyai skill untuk menebar dan saya juga perlu mengajar chef yang lain cara menebar.Hal ini kerana untuk kemudiam hari akan ada pengganti saya untuk menebar

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Today is the same as yesterday but another group check in and they are also had bBQ dinner at Gazebo PNB Ilham Resort.

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On this day I work from 3 to 11 pm. Group check in today is only 30 people. So they dinner at the gazebo resort where their dinner is BBQ. So my duty after preparing dessert I need to be in the gazebo to make sure food is sufficient.

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Rest day

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This week my work time is from 3pm to 11 pm. Today my work is more to check the item's ecpired date in the chiller and the store in the kitchen. I need to label new food tag and remove all that has expired date.

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Today I am more than helpful to a chef in a cool kitchen. Where I was taught how to cut vegetables and so on. I was also taught to cook mee curry by Chef Tarmizi.

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Today the dinner at Dewan 2. After done set up food we need to make sure the food always enough for the guests to eat.

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Today for the diner we have BBQ at Gazebo and i need to grill a chicken and beef before the guest come to eat.

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REST DAY

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Today i work at 3pm to 11pm and today is the 10th day I work in the kitchen and without holidays. This is due to the fact that guests check in and many workers in the pastry area are not enough. Finished plating for dinner I needed to make custard pudding because this pudding took time to cook and afterwards as usual I needed to prepare the porridge for the supper. After thst I also need to mise plus for sandwich tomorrow which is cut the bread and make filling sandwich.

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Today I need to set up Balai Tun fatimah for dinner. So I need to be there to take care of the food and after that I have to clear all the food at Tun Fatimah Hall. Today's guest is 45 people where they come to celebrate their birthday.

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Today after plating dinner, I have more to help the banquet chef. I need to make rhu, cut into onions and so on. After that I have made red bean porridge for a supper.

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On this day the work I did was the same as before that I needed plating dessert for dinner and cooked bubur kacang hijau for a supper. Today is still the same group because they had seminar here for 5days

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Today for dessert I need to prepare jelly and for a supper I need to make porridge. As usual I am incharge dessert for dinner, so once finished I need to make mise plus for mee goreng tomorrow tea break,  I also need to help other banquet chefs if my work is done in pastry.

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This week I work the evening. For today's dinner guests (police about 68 pax) at the gazebo close to the backyard. So after setting up for dinner I need to stay there to make sure food is always there. Before that im also make puding caremel as a dessert beside cake, jelly and so on.

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Today the work I did was the chef taught to make sandwich tuna. After that I have to cut bread that has been placed tuna for three-sided form. So the work I'm ready to do is make six tuna sandwich trays. As usual at other times I need to help chef cut the vege and so on.

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As always because I was just two with a pastry chef ( Kak Ati), I worked the afternoon shif alone and I could make sago for breakfast tomorrow morning. So after being taught how to cook sago by Kak Ati I managed to prepare two large tray of sago. So after that my daily routine is to help other chefs when needed and I also need to make sure the pastry area is mop and cleaned before I go home at 11 pm.

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My second day in the kitchen was not much work I did. Furthermore today the guest is not crowded and the dinners also we dont need to prepare. After that, I was taught to count the stock of goods that were in the store at the kitchen. So  it becomes my job when working in the evening shif to count the stock before going home. After I check all the stocks, the list of the stock I need to put on the head chief table.

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First day at kitchen
For the first week at department kitchen I work in the evening from 3pm to 11pm. This is because not many of my staff and practical students were placed in the kitchen and at pasty area only have one staff so because of that I was placed in a pastry section with a staff member and it just the two of us are in a row of pastries. For today the work I did was not much just introduced to the area and where the items were kept. I just need to follow what Miss Ati doing.

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REST DAY

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For the last day in the food and beverage department there was not much change where my daily routine worked together. Today I have to give a picture of the picture to En.Yusof where he asked me to draw and send as well to other practical students. This is because he wants his employees to know all the equipment in the department. Today I also do a lot of work like wiping Serambi Coffee House and cutlery and plate

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Same like yesterday which is serve guest, take order , wiping cutlery n plate also make water for guest and so on. Also today I need to update log book at Serambi Coffee House. This log book contains staff shift, occupancy and record of sales at coffe house, room service, pool bar, convinience shop and bbq hut.
- This log book must update daily by staff or practical student

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Today I work in the evening, from 3 pm to 11 pm. It's the same for tomorrow and the next day. Today guests come in the morning only from the Columbia group of 40 people. The night I just took order for ala carte for guest who come with family because today is school holidays. So many families are visiting this resort.

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Today I work from 7am to 3pm. The main work that I am doing today is I need to wipe the chairs and tables in the Serambi Coffee House. On this occasion we took a chance because there is no guest checking in so the chair will be sent to maintenance for new chalet in stages. This will facilitate maintenance because the chairs are wiped out already.

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Today is the same as yesterday where I started working on the evening shift. Apart from that today, the atmosphere at PNB Ilham Resort is quiet as there is no guest.

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Today my work starts at 3pm to 11pm and the guest. So not many things that i need to do because all work had done already. So I just make sure I am doing my job at Serambi Coffee House.

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REST DAY

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Raptor watch 2018 at Tanjung Tuan.

This day I started working at 3pm until 11am. As yesterday's yesterday, the program was still ongoing and many people came to watch the eagle stop in this area. So, the customer came here at Serambi Coffee House to eat and today i work more to taking customers order. After done customers gave order i need to I need to bill inside the computer. i can do it better after the staff teach me last week.

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Raptor watch 2018 at Tanjung Tuan..
At 3pm to 11pm I started my work here at PNB Ilham Resort. Today is the Raptor Watch event here and many people came here. Raptor Watch 2018 is flying back to the shores of Tanjung Tuan. During the spring migration, thousands of raptors can be seen flying across the Straits of Malacca. Having to use massive amount of energy flying across the Straits of Malacca, the raptors will be flying low at the event site making it possible to have a good view of these magnificent birds.
Tanjung Tuan has been listed as an important raptor site by BirdLife International, National Geographic Society and Hawkmountain. This place is an important stop over site for migratory raptors after crossing the Straits of Malacca. It provides food for the raptors as well as a resting spot. For raptors arriving late in the evening, it provides shelter for the night before they take off for flight the next day. Without Tanjung Tuan, many raptors may never make it back, due to exhaustion and lack of food.

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Today I work in the evening. Today there is a crowded group and they have dinner in the hall. So today I and other workers need to set up the board for their dinner. There are also many who are booking for BBQ and I have also been able to take BBQ customer booking orders. I can explain to them very well so far.

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Today one group more had check in at this resort which is LHDN caw. Siasatan Jenayah and they are about 48pax and there are also several other guests who have checked in. So this morning I need to keep in front of Serambi. I need to make sure the guest drops the breakfast for the voucher over and I also need to make sure the number of people in the meal is the same as in the voucher. This is because today's breakfast is a buffet and if there is an addition person to eat other charges will be charged.

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Today I start at 3pm to 11pm. For dinner today i need to prepare and get ready to serve the guest about 200 pax. The Guest today is Sekolah Islam Adni. They are the student from Singapore and check in here for 3days 1night. For their dinner today had held at Dewan but I was given the task to look forward to that at Serambi Coffee House where today I am more to serve customers who order ala carte and room service.

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My shift started at 3 pm until 11 pm.Today I need to pick up several items in the FnB store such as tissue, sweet condensed milk and mineral water.

FnB store contains item that related with FnB operation such as table cloth, cordial, tissue, urn and others.

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REST DAY

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Today guests are not crowded. Before that I started work at 3pm to 11pm . Because not many guest, the staff in this section teaches me ways to put a bill into the computer. In addition, at night I was taught how to closing the bill for today. After I had done closing I need to bring the money give to guard to save it.

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My work today starts at 7am until 3pm. Today there are no crowds check in but there are only a few guests. Today's breakfas are 43 people and as always before they eat I need to set Serambi Coffee House first. Today I am more into the beverage section. I need to make water coffee and tea and cordial water for guest breakfast and guest who oder water.

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Today, food and beverage department grows up to 14 people. Because three new intern students enter this department. The work I did today was my setting for breakfast. After that I do other daily work such as wiping dishes, wipe cutlery and coffee cup. At noon I set the Serambi Coffee House for lunch for Samsung SDI Energy group which was their last lunch before check out. So the main task I am doing today is the setting of Serambi Coffee House.

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Today I started at 7am until 3pm. The day I arrived at my resort began setting the Serambi Coffee House to a guest of Columbia for 35 people for breakfast. My job today is to make water when breakfast and lunch. At noon, besides water, I also need to keep in front of the Serambi to watch if the guests from Samsung SDI Energy need help at lunch. Today is also every 3 hours Mr Mat Yusof will make a briefing for tomorrow.

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Today I started work at 7am to 7pm because today is a day party staff. Guest on this day no ad book for dining at Serambi Coffee House is just two people who oder food. As always, I am taking the oder because other workers are busy doing their job. Today's event starts at 2.30pm until 6pm and I do the usual job of wiping cutlery, plate and so on. Today's event takes place in the resort hall and various events have been successfully performed such as karaoke competitions, lucky draws and many more

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Today I get to work at 3 pm till 11pm. On this day no one checks in I'm just doing light work because all plates, cutlery and so on have been done by morning workers. I also always keep the front serambi coffee house (fnb front) clean and tidy as the resort owner always wants his employees to keep clean. My daily routine depends on the number of guests checking in whether busy or not.

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REST DAY

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Today I work early in the morning from 7am to 3pm. Today's guest is the same as yesterday and today they check out. But before they go home I need to set a vip table where I need to make sure the plate, the cutlery goblet is correct. My ethical use in the fnb department is that I have to wear shoes, pants and shawls in black as well as corollary white shirts.

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Today I have to work overtime from 11am to 11pm as guests are very busy and need a lot of workers. My routine is the same every day but today I am more in table setting in the hall for dinner. I need to push the plate trolley from the fnb department to the hall. I can not refuse to work over time because at the beginning I was notified about it by Puan Ain as a assistant manager. Even in the resort there are many practical workers. For overtime I paid a RM5 for an hour to work.

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Today I work in the evening at 3 pm to 11 pm. Today the guest is not crowded like yesterday and only 50pax only. So the worker that need today not many and I am just doing my routine job like wipe cutlery plate glass and so on..

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Today I started work at 9am until 5pm. The work I did was same as yesterday. But today I am more than wiping the cutlery. I need to wipe cutlery for the lunch today and the guest we need to handle today is about 120 pax.