# data[].attributes.headline
I think staff taking the time to review the candidates account, general info and comms history with national or sonia/camille before first initial touchpoint and also, the remaining to see who else they have talked with and when will provide for a more purposeful and fruitful conversation with the candidate. 

# data[].attributes.subject
I think staff taking the time to review the candidates account, general info and comms history with national or sonia/camille before first initial touchpoint and also, the remaining to see who else they have talked with and when will provide for a more purposeful and fruitful conversation with the candidate. 

# data[].attributes.headline
Clarity on touchpoints after  initial call 

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Clarity on touchpoints after  initial call 

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Schedule of events, and the attendance/engagement

# data[].attributes.subject
Schedule of events, and the attendance/engagement

# data[].attributes.body
it felt a little more streamlined (and helpful) to get updates in slack every few days, rather than 2 emails and 2 slacks and private DMs, etc.

# data[].attributes.body
It makes sense to get a high number, but really value importance of confirming people that are "right" for classrooms. Even confirming high numbers may not impact higher matric numbers, but confirming higher number of "right" people will impact higher matric numbers with stronger fit.

# data[].attributes.body
confusion on the part of CMs - they get so many emails from so many people. what do they prioritize?

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continued reflection on call allocations and who makes sense to call who coupled with current staff capacity

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continued reflection on call allocations and who makes sense to call who coupled with current staff capacity

# data[].attributes.body
Lead to more retention; 3 people in 1dl this round were all people who applied w/o super big recruitment strategy, went through new selection model, and are on-top of their action items.  Will potentially make confirmation easier because of revamped selection proceses

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planned events to send matriculants from the beginning

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planned events to send matriculants from the beginning

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The focus on CMs after they confirm has been awesome i.e. follow up via email to them on what's expected, a gift sent to them congratulating on joining the Corps, etc. The follow up has been so well done compared to years prior! :)

# data[].attributes.subject
The focus on CMs after they confirm has been awesome i.e. follow up via email to them on what's expected, a gift sent to them congratulating on joining the Corps, etc. The follow up has been so well done compared to years prior! :)

# data[].attributes.body
The customer service approach that Sonia and Camille provide with "on demand" resources

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Splitting up staff btwn Camille and Sonia. showed staff a model of being a small team and still getting a lot done

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Splitting up staff btwn Camille and Sonia. showed staff a model of being a small team and still getting a lot done

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Our trainings now are jumping in from where we are

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Our trainings now are jumping in from where we are

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Training at December tactical last year was from a beginner's perspective/level when it didn't need to be

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Training at December tactical last year was from a beginner's perspective/level when it didn't need to be

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From last year, we didn't have the ground level systems

# data[].attributes.subject
From last year, we didn't have the ground level systems

# data[].attributes.body
the growth with the onboarding site, and other material and collateral to help make calling much more simple