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1.Receptionist: Good morning madam, welcome to the Gold Hotel. How can I help you?(Melany Saavedra)

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1.Receptionist: Good morning madam, welcome to the Gold Hotel. How can I help you?(Melany Saavedra)

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2.Guest: Good morning. I have a reservation in the name of Gabriela Johnson(Britney Fuentes).

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2.Guest: Good morning. I have a reservation in the name of Gabriela Johnson(Britney Fuentes).

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3.Receptionist: Let me see the system. Yes, Mrs. Johnson, you made a reservation for a single room for 3 nights, bed and breakfast, is that ok? (Melany Saavedra)

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3.Receptionist: Let me see the system. Yes, Mrs. Johnson, you made a reservation for a single room for 3 nights, bed and breakfast, is that ok? (Melany Saavedra)

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5. Receptionist: OK. Your room is 507. Could you please fill in this form with your details? (Melany Saavedra)

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5. Receptionist: OK. Your room is 507. Could you please fill in this form with your details? (Melany Saavedra)

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7. Receptionist: Can I see some identification, please? Both a passport and an identity card are fine. (Melany Saavedra)

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7. Receptionist: Can I see some identification, please? Both a passport and an identity card are fine. (Melany Saavedra)

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9. Receptionist: Do you have a credit card, Mrs. Johnson? (Melany Saavedra)

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9. Receptionist: Do you have a credit card, Mrs. Johnson? (Melany Saavedra)

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10.Guest: Yes, I do. Do you accept American Express?(Britney Fuentes).

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10.Guest: Yes, I do. Do you accept American Express?(Britney Fuentes).

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11. Receptionist: Yes, we accept American Express cards. (Melany Saavedra)

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11. Receptionist: Yes, we accept American Express cards. (Melany Saavedra)

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12.Guest: Here is my card (Britney Fuentes).  

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12.Guest: Here is my card (Britney Fuentes).  

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Receptionist: Okay, here's your key, ma'am.  Breakfast is served between 7.45 and 10.00 am in the restaurant in front of the reception. The last morning of your stay you must leave before 11 a.m. If you need anything, please dial 0 on your room phone.

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Receptionist: Okay, here's your key, ma'am.  Breakfast is served between 7.45 and 10.00 am in the restaurant in front of the reception. The last morning of your stay you must leave before 11 a.m. If you need anything, please dial 0 on your room phone.

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14.Guest: thank you (Britney Fuentes).  

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14.Guest: thank you (Britney Fuentes).  

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15. Receptionist: have a great stay in our hotel Mrs. Johnson. (Melany Saavedra) 

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15. Receptionist: have a great stay in our hotel Mrs. Johnson. (Melany Saavedra) 

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16.Guest: thank you very much(Britney Fuentes).  

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16.Guest: thank you very much(Britney Fuentes).  