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2. When the Customer cancels the entire order: 

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2. When the Customer cancels the entire order: 

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Bach Hoa Xanh refunds the money through the method that the Customer has paid according to the deadline in item.

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1. When the Customer returns or exchanges goods with a lower value or Bach Hoa Xanh fails to deliver or is out of stock:

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1. When the Customer returns or exchanges goods with a lower value or Bach Hoa Xanh fails to deliver or is out of stock:

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If the amount to be refunded to the Customer is not more than 50,000 VND, the Customer agrees to let Bach Hoa Xanh refund in the Balance section at the Website/App.

If the amount to be refunded is over VND 50,000, the Customer has the right to choose: Refund in the Balance section or Request Bach Hoa Xanh to refund it via the method that the Customer has paid in advance for that order

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Bach Hoa Xanh will send staff to the place to confirm the error and return the product if it is determined that the fault is caused by Bach Hoa Xanh or the supplier/manufacturer's product defect.

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Customer contact the hotline 1900 1908

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When the product purchased by the Customer encounters an error (delivered with the wrong type, quantity, defective product, dented, distorted, torn seal, etc)

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Bach Hoa Xanh Committed products to Customers are all quality products, 100% genuine, of clear origin and exactly as the information posted on the App. If receiving goods of poor quality, the Customer will be refunded free of charge, Bach Hoa Xanh will refund the money and give a voucher to the Customer according to the policies of Bach Hoa Xanh from time to time. Customers can choose to:
Return the defective item
Exchange it for another product
There are two way to fix problem

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Order cancellation process before shipment

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Order cancellation process before shipment

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Bach Hoa Xanh will contact with customers to find out the cause and agree to compensate or refund customers if it’s the fault of Bach Hoa Xanh or the staff of Bach Hoa Xanh

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Through other reception channels deployed by Bach Hoa Xanh on its website/application from time to time

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At this address: Lot T2-1.2, D1 Street, High-tech Zone, Tân Phú Ward, Thủ Đức City, HCM City

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Through email: lienhe@bachhoaxanh.com

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Customers can send their complaint to Bach Hoa Xanh through these ways: