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At the start of the pandemic, we had a strong, collaborative team, knew our roles, used best practices that had been tested previously. Team has since evolved with people leaving and new people coming in. Small team that has worked together for a period of time effectively.

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Good relationships with community partners provided timely information that we could distribute in a timely manner.

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Team members effectively backed each other up (cross-trained), we could step in for each other as needed. Reduced wait times to get things done, and although team is small, there is depth in capability within the team.

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We had the ability to work with people across departments (ICS structure) that we don't normally work with, and get to know each other.

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District wide resource for getting information out to the public, especially useful for the food industry and resorts. All the health and safety information for visitors was provided in Spanish as well as English. Coordinate translation services for SNHD in other languages.

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Staffing issues arose at times, gaps in staffing can be significant. Communications Office supports the entire SNHD.

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Can always improve timeliness of information dissemination. Information changed rapidly, difficult to keep on top of changes. Frequency of changing information from federal and state governments. Worked well with counterparts at the state.

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Decisions/consensus on how to deal with blatant misinformation in media/social media. Conscious decision not to amplify "trolling." Decision was made to continue to put out timely, factual information to try to counteract misinformation.

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Excellent communication and coordination with partners. Opportunity to form coalitions and relationships with people we normally don't work with. Ability to use social media and other formats to disseminate information.

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Could have done a better job communicating the activities we were accomplishing, especially once grant funding came in for us to ramp up our efforts. Better reporting would have helped others understand what we were doing.

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Stayed ahead of misinformation through constant updates to website and other venues so information was available in real time.

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Some public protest over pediatric vaccine. Had to work with security to address security issues/people with cameras at vaccine sites.

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Challenge - dealing with frequently changing CDC guidance, reduced or lack of news conferences from CDC made dissemination of information difficult. Lack of availability of CDC written materials that could be modified for SNHD use.