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PUBLIC HOLIDAYS - HARI KEPUTERAAN SERI PADUKA BAGINGA YANG di-PERTUAN AGONG

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I learn about how to make a business call report. In business report it must include about benefit for company business, finance information, who we meet, where we meet, and objective of meeting.

Discussion about SMART Goals. SMART Goals need to applied in our project in extending our company services with other travel agency by providing the best value of travel insurance for their customers. From SMART Goals I learnt that to get more we need to give more. For example, to get 10 company travel agency I need to contact with 20 travel agency.

Today, it is the first experience for me in contact with large tourism companies to further extend our company's services. At the first place I get a little nervous but after keep calling I be more confident in explaining about our company products and services.

I already call 4 travel agency for today which are INBQAZ Travel, Mimm Travel, Al -Quds Travel, and Manazel Travel.

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Check road tax delivery status for make sure the road tax delivered successfully at customers address.

Do corrections for quotation for motor takaful for June 2023. I need to make sure the detail about the vehicle must be accurate such as additional covered, body type, vehicle type, and others. If got mistakes after generate cover note, I need to contact with company for endorsements.

Follow up with customer who has vehicle which already expired on  18 May 2023  whether she/he face with an issues to pay. After make a call, the customer can not renew his/her vehicle because the car is damaged and is still being repaired.

Generate cover note for motor takaful renewal for vehicle which already expired on 16 May 2023. In this situation the date renewal of insurance need start follow with current day which is today 22 May 2023 because the vehicle already expired 3 days ago. If customer pay before 16 May 2023, starting date for the vehicle insurance still from 16 May.

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Follow up case about partial withdrawal for client. I need to check in portal whether this form already issued by company for claiming process. After checked in portal, the form already approved by company and just waiting financial department transfer money  to customer bank. The estimated time to credit the amount to customer's  bank is in 14 days.

Send motor takaful reminder to customer who have vehicle that will expired on 16 May 2023.

I generate one cover note for motor takaful as soon as possible after customer make the payment. The cover note need to sent to customer by WhatsApp as their reference that their vehicle insurance already renew by company.

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I given a task as person in chare for Motor Takaful department. I need to check road tax delivery daily starting today.

I also need to prepare cover note enquiry for every months starting January until current months which is April for year 2023. I need to do every 10th of every months.

I need to prepare description of property covered and risk description for welfare homes. This document need to email to company for get a new quotation, so that the welfare homes can renew their insurances and make payment.

Today I also generate cover note for motor insurance and road tax renewal for two vehicle.

I need to fill out a Group PA claim form for one students from Institution Professional Baitumal who had involved in an accident a few days ago. Group PA claim form function to helps the students in covering the medical expenses and other compensation to the student of injury.  I need to fill the correct details about the students to avoid any problem in claiming process.

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PUBLIC HOLIDAY - LABOR DAY

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Do reminder for motor takaful for the of April 19 until April 25 2023. Help my friends to complete her task because of she could not come to work due to illness.

Learnt that for new customers who want to do their insurance for the first time with our company all the details we need are such as their car or motorcycle grant, road tax, insurance expired date, and IC or passport.

However, I also get learnt that for customer who take comprehensive and private car comprehensive plus for their insurance coverage, they must get benefit for auto assists. Auto assist is about services for the customers for towing or breakdown assistance. Maximum distance auto assist for Takaful Ikhlas  can tow the car is as far as 100KM meanwhile for Etiqa maximum distance is as far as 200KM.

Other than that is about personal liability. It is for travel insurance. It will covered when an accident that happen in foreign country while customers going for travel in that country. It is important to persuade customers to take this cover before they go for traveling in foreign country.

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Discussion list of travel agency with Mr Iskandar. The best travel agency will be choose by Mr Iskandar based on their travel package and destinations.

Generate quotation for non-motor takaful which is for Al-Ilmi trip to Turkey on 29 April to 7 May 2023. After that, email all quotation follows their customers list given to Al-Ilmi's person in charge for trip to Turkey on 29 Aprl to 7 May 2023. Total quotations must be exactly same with their customers list.

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Continue find travel company for our potential travel business. It is for offered our services and products to others company in order to develop the company's business.

Join short talk by Mr Iskandar about Family Takaful. Family Takaful quotation need to generate in Go Prime by Takaful Ikhlas. In generating Family Takaful quotation, first step need to log in Go prime. After that, key in all detail about the customer under new business and proceed key in the detail given in the form given. Last but not least, all the detail about the customer need to be saved.

However, Family Takaful Contribution have three type of contribution which are basic, medium, and high. Basic and medium contribution will covered in 10k meanwhile for high contribution will covered for 20k. Maximum age for contribution term is 90 years old.

In addition, the best thing about Family Takaful it got regular top-up. The regular top-up is function to increase customer's saving. By that, all contributions can be compounded to maturity.

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Join orientation session with director of Al Faid Colsulting, Mr Mohd Iskandar and all staff at Al Faid Consulting.

Before start the meeting with workplace environment, all staff need to introduce their self and we need to know each other before work as a team.

After that, Mr Iskandar who is director at Al Faid Consulting start introduce the company business and development.

Mr Iskandar also give some input about the company business such as from Zurich, Etiqa, and Takaful Ikhlas product.

Other than that, as a new practical student I was told about the new job information and what situation will faces during internship in Al Faid Consulting by Mr Iskandar.

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Continue make a quotation for Motor Takaful that will ended in May 2023. All quotation will be generate in two product which is Etiqa and Takaful Ikhlas.

Total all quotations that I generate for May 2023 is as much as 13 vehicle. All quotations will be check by Mr Iskandar before send as a reminder to customer.

Short talk from director Al Faid Colsuting, Mr Iskandar about Motor Takaful. The important thing in the talk given is how to give the good value to our customer in their Motor insurance. For example, about to determine whether to choose Market Value (MV) nor Agreed Value (AV) for customers vehicle sum covered.

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Learn a little of the work done by other staff. Make some notes about the task given to the other staff.

I was exposed about generating a Quotation for Motor Insurance.

These quotation was made for customer 1 month before their expired dates. The quotation will generate at three difference product which is Etiqa, Takaful Ikhlas, and Zurich.

I slowly start generate quotation by myself for Motor insurance product which will expired on May 2023.

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Talk given from Al Faid Consulting director, Mr Iskandar about company product which is medical card.

I was exposed about to generate quotation for medical card and some benefits that include for medical card insurance. For example, the hospital expenses will be paid by the insurance but it is also based on the plan taken by the customer.

For medical card it will generate in Takaful Ikhlas product.

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I check the status of the road tax delivery to ensure that the road tax has reached the customer safely.

I also renew insurance and road tax for customers who have made payments for motor takaful. I am renewing for a vehicle that has vehicle insurance that has expired on 30 May 2023.

To further develop the Group Personal Accident (GPA) insurance service to consumers, I helped the company find new customers by contacting several kindergartens to introduce our company's products to them. Based on the information found, most kindergartens have GPA kindergarten insurance agents of various products. This situation makes it difficult for us to further develop the company's business.

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Make a Motor insurance quotation for client who will expired in May 2023.

Learn new tasks other than motor insurance from other employees which is for non-motor products such as travel insurance.

See how they generate the quotation and do a payment for travel insurance.

For non-motor it will cover in Etiqa, Ikhlas Kemabara, and Umrah Hajj (Merimen) products.

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Generate a cover note for a vehicle that has expired on 15 July 2023. Because the vehicle's insurance has expired 2 days after the expiration date, before issuing the cover note, the insurance date part needs to be modified. This shows that the insurance started running today.

Teaching Amal how to record aging analysis every morning for motor takaful.

Send reminders for vehicles that have expired to make payment before more than 14 days from the expiration date to facilitate vehicle insurance renewal. If the renewal date is more than 14 days from the expiry date, the customer needs to provide a picture of the vehicle for the car monitoring process.

Monitoring Amal and Ain making quotations for the month of August 2023. I need to make sure they enter the correct and accurate details when generating the quotation.

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Do discussion with colleagues about design new reminder notes for motor takaful with relevant details such comparison between Market Value (MV) and Agreed Value (AV), extra benefits, sum covered, and others for customers' reference to choose which want better insurance covered for their vehicle before proceed for payment.

Send reminder for car insurance which will expired on 26 May 2023 as a reminder a months early before the expired dates.

Sorting training. I do sorting training for EMRAZE travel agency for 36 pax for the first training.  Aftert that, I key in the details for that 36 pax in two system which are Ikhlas Kembara and Umrah Hajj (Merimen)

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Do correction after Mr Iskandar check the quotations. The best value will be choosen by Mr Iskandar whether from Etiqa nor Takaful Ikhlas product.

After Mr Iskandar choose either Etiqa or Takaful Ikhlas that need to give to the customer, some correction need to do if got any mistakes. For example, about the insurance date. The quotation date need to do as same as past date.

Insurance dates cannot overlap. If the insurance payment date exceeds the expiration date, then the date that needs to be made in the quotation is the latest date.

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Make reminder to customer for renew road tax and for insurance payment for ended date on 05 May 2023. It is as first reminder for the customer. The reminder must be sent to customer frequently. Example, 1 month before expired date, 14 days before expired dates, 7 days before expired dates, and 1 months after expired dates.

It is to maintain our customer to use our product and services and get any feedback and reasons if the customer do not want to continue  in using our company services and products. It is important to us to do positive changes to attract more customer after this with provide good services and products.

Make a quotation travel for Al Ilmi.

Generate cove note for Motor Takaful after customer make payment

Make road tax for client. Key in customers detail in form given in MyEG. Make sure customer address still valid for road tax delivery process.

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Renew road tax for customer.

Generate quotation travel in Etiqa for trip to Switzerland for three individual. After, that prepare a daily summary for that trip.

Generate cover note for Motor Takaful.

Generate cover note for non-motor which is travel for trip to Switzerland on 03 May to 12 May 2023. After that, send an email about the cover note to the customers.

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Contact two customers for motor takaful and sent a reminder for expired date of insurances and for renewal road tax.

Learnt about insurances travel plans such as domestic, silver, gold, and platinum plans. It is also available for individual and family.

Generate cover note for trip to Turkey.

Find and list Muslim Travel agency for a potential travel business. Choose the best company that can collaborate with Al Faid Consulting. Search the details of agency such as contacts number, email, destinations, and best package that provide to their customers.

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Photo sessions for Hari Raya Aidilfitri with all staff and director of Al Faid Consulting , Mr Iskandar.

Visit the National Bank Museum. BNM MAG offers a multifaceted range of themes through its 6 permanent galleries: Children’s Gallery, the BNM Gallery, Economic Gallery, Islamic Finance Gallery, Numismatics Gallery and Art Gallery. These galleries delve into the Malaysian economy, the Bank’s role in the nation’s economic development and financial landscape since pre-independence to the present-day. Reinforcing the Bank’s role as the leader of national numismatic and supporter of arts heritage, the Museum also showcases numismatic treasures that are as old as history as well as its dynamic collection of Malaysian and ASEAN artworks.

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Submit two policy for credit card change form to CMD by email. It is happen when customer want to change their credit card for any transaction about insurance claim. For example, customer want to change from Maybank credit card to CIMB bank credit card. So, this credit card change form need to fill in and submit to company with customers detail.

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Sent reminder for four customers motor takaful who will expired before the Hari Raya Aidilfitri holiday. It is to ease all client who will going back to their hometown without any insurance and road tax risk. All client can manage their journey to get hometown preferably if they get the reminder early before the end dates.

Do company's Hari Raya Aidilfitri poster using Canva applications.

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Analyze the best travel agencies that have the best travel plan packages that can provide positive business growth in the company's business after being offered and agreeing to use our products and services.

Join Art of Selling lesson by Mr Iskandar. Ii is about how to attract our customer with value of products or services without telling the price of the products or services. It is about do not talk about the price but talk about the value.

Generate quotation for non-motor which is travel for Al-Ilmi trip to Qatar on 25 April to 3 May 2023. The quotation generated in Etiqa tripcare360. After that, all quotation  and payment summary need to be send to person in charge for Al-Ilmi agency.

Payment summary need to submit same date after quotation be made to make easier the travel agency make payment before the trip date. It is also to avoid any risk when their customer start traveling.

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Settle all destination analyze of travel agency for travel business. Total travel agency after analyzing with the  best travel package is as much as 60 agency. After that, all of agency list need to discuss with Mr Iskandar.

Generate cover note for Al-Ilmi trip on 25 April to 03 May 2023. The cover note need to generate after Al-Ilmi which is the travel agency already make their payment on behalf of their customers. The cover note need to be send to Al-Ilmi by email as an insurance policy.

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Send reminder one day early for Motor Takaful for three customers which is the reminder should be send on 16 April 2023. It is because on 16 April 2023 is Sunday which is public holidays and company not operating on Sunday.

Key in detail the Health Declaration Form for customers. The Health Declaration Form is important detail from customers to declare their illness or any disease for taking insurance covered for their health. It is not also about the individual condition health but it also about their family health.

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Do some research and study about list of travel agency. Do summary about the travel agency in the list whether the agency good or not to be our target client. The criteria that the travel agency that we need is their travel package must be updated and still valid until now. However, they also have upgrade their travel activities and have a lots of destinations.

Follow up about card credit changes for Natasha. Natasha's detail such as credit card number, account number, and signature must be updated in portal.

Generate cover note for motor takaful and sent to customer as a payment receipt. After that, renew road tax for customer. Before proceed to renewal, address must be correct for delivery process.

Generate cover note for non-motor takaful and sent to travel agency as insurance policy. After that, do a daily summary for Mr Iskandar's reference about total gross and total nett payment.

Check road tax delivery status. It is important to know whether road tax safely arrived to customers or not.

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Generate cover note for non-motor takaful for trip on  1 May to 9 May 2023 and trip on 2 May to 10 May 2023. After that, send to agency travel as a insurance policy by email to their person in charge for that trip. After that do payment and key in all cover note number in daily summary same as gross and nett payment.

Discussion with Mr Iskandar about Hari Raya event on 29 April 2023.

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Do second and third training in sorting for EMRAZE clients list. The second training contains 40 pax meanwhile the third training contains 80 pax. Boths training Ineed to key in all clients's detail in Umrah Hajj and Ikhlas Kembara.  Client who who are aged 18 to 65 must be filled in the Ikhlas Kemabar system meanwhile those aged 66 to 80 years must be key in their details in the Umrah Hajj system.

After that, do payment summary and daily summary for reference to client and our company.

Generating cover note in Takaful Ikhlas for motor takaful and send it to customers as evidence for their payment accepted or successful.

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Generate quotation  for trip to Europe which will leave on 06 May to 15 May 2023 and make payment  summary for travel agency reference for make a payment. After that, send all the quotation with the payment summary by email to persons in charge for that trip under Al-Ilmi travel agency.

Short talk by Mr Iskandar about surrender form. Surrender form have a lots of department such as new business department, policy serving department, finance and admin, claims department, agency admin department, non-motor department, motor departments, and other.

Al-Ilmi has add on another 11 pax for trip to Europe on 06 May to 15 May 2023. So, another 11 quotation need to generates. After finish all the 11 quotations, I need to do the new summary payment that including the new 11 pax. Then, the 11 new quotations with new payment summary need to send to by email to Al-Ilmi travel agency.

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Hari Raya Aidilfitri celebration with team Al Faid Consulting.

Farewell ceremony for an intern student who successfully completed his internship at Al Faid Consulting for 3 months, Nur Hasna Nadila.

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I need to send reminder for motor insurance to customers who have vehicles that will expire in May 2023.

I learnt how to apply for partial withdrawal from the company for the client. In this assessment I need to make sure all detail about the customer should be accurate before key in all the data in partial withdrawal form. After that I need to sent the form to company for proceed the partial withdrawal processes.

Other than that, I learnt how to calculate profit for agent and subagent for motor takaful after customer made a payment.

At the same day, I also generating cover note when the travel agency already make their payment to our company. I need to make sure their policy number must be correct and the amount should be exactly same with payment summary before. The policy need to sent to travel agency as their evidence that their customer already take travel insurance. So it will avoid any issues when their customer want to claim.

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Send reminder for vehivle which will expired on 4 May, 7 May, and 16 May 2023. Total the number of vehicle that I need to send reminder is 7 vehicle.

I need to do mailing list in Gmail. I need to engage clients in order to sustain the business. Total list contacts of clients is 280 persons. I need to key in all the contacts from excel to Gmail contacts. From this task I learnt that to sustain our business we need to take care our client. We need to make sure our company still keep in contact with all clients.

Another thing I learnt today is, for foreigner customer who want to take travel insurance only can do with Z-Travel (Zurich). For Takaful Ikhlas the company not cover foreigner who travel in Malaysia and the foreigner client need to apply their travel insurance in their origin country.

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I learned that if the vehicle involved in an accident has expired insurance, the customer cannot apply to renew the insurance for claim purposes. So the customer needs to ask for compensation from the offender. After repairing the vehicle, the customer can renew the new insurance. The lesson here is that to avoid unwanted things, car insurance must be renewed immediately after the expiration date.

I also learnt that, when the customer requests a takaful statement according to the new address, the company can only provide a takaful statement with the old address. This is because takaful was previously recorded according to the old address. In addition, the takaful statement will also be given to the customer in the form of a letter or the customer can get it on the Online Customer Account (OCA) website.

In addition, for Motor Takaful highly recommend customers to purchase Motorist PA for the additional cover because with Motorist PA customers will get benefits such as cover driver after got accident and get unlimited distance (KM) for auto assist services.

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PUBLIC HOLIDAY IN CONJUNCTION WITH HARI RAYA AIDILFITRI

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I need to adjustment for mailing list in Gmail. I need to update listing contact of agents with their contacts number and email.

I also generate cover note for Motor Takaful which expire on 4 May 2023. I need to generate after customer already paid their insurance and road tax renewal. The address for road tax delivery should be accurately before do payment in road tax renewal. After finish generating cover note and do road tax renewal, the document need to be sent to customer as their reference.

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Make some notes about travel insurance payment for customer meanwhile the other staff do the transaction.

Calculate road tax and insurance cover for customer as a reminder for them before they make any payments.

See and learnt how to sorting the manifesto travel from client by using Microsoft Excel. In that manifesto not only involve list of local customer but it also include international customer or foreigner.

In sorting steps some detail such as name, passport/ic, and date of birth must be correct and accurate based on the list given by the travel company.

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OFFDAY ON SATURDAY EVERY FIRST WEEK OF EVERY MONTH

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OFFDAY ON SATURDAY EVERY FIRST WEEK OF EVERY MONTH.

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Follow up customer about his/her partial withdrawal. Make sure customer has sign the form as declaration for withdrawal application in part of the unit in the participant's investment.

Renew insurance and road tax for one vehicle that already expired on 07 May 2023.

Send second reminder for motor insurance and road tax renewal for vehicle which will expired on 23 May 2023.

Discussing about cover note enquiry with Mr Iskandar before start the task given on 10th May 2023 which is tomorrow. It is to avoid big mistakes in completing the task given.

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Generate cover note for one vehicle which expired on 7 May 2023. For the road tax renewal will do by customer themselves.

Finish the task given on 08 May 2023 which is need to submit cover note enquiry for January until April for year 2023. This cover note enquiry need to prepare every 10th on every months.

Before submit the cover note enquiry, I need to make sure amount in paid must balance with net premium. It is to proof that our company make the payment correctly.

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I need to sent insurance renewal reminder for two customers before their expired date which is on 18 May 2023 and 25 May 2023. It is to know update and response from customer whether they have an issues in renewal their vehicle or not.

I start generate quotation for motor takaful for Jun 2023. It is important to do so because I need to reminds customer about their expired date on Jun and their insurance price that they need to pay for the insurance renewal.

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I sent motor takaful reminder for client which have expire date on 17 May and 26 May 2023. It is as a second reminder for that vehicles.

Next, I also continue generate quotation for June which is from 26 June until 30 June.

I also need to know update about road tax delivery status for make sure the road tax successfully arrived at customer's address.

I was face with NCD issues in generating quotation for June 2023. To manage the issues I need to issued the problem to company which is Takaful Ikhlas for update the NCD, so that I can generate the correct quotation for customer review before they make a payment.

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Print all new quotations for Etiqa and TIB for June 2023. After finish print the quotations, the quotation need to submit Mr Iskandar for review and check. If got any careless and mistakes I need to do correction as soon as possible before the expired dates.

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Discussion with colleagues about the best suggestions for travel takaful for trip 3 days and 2 nights to Aceh and Port Klang to  Singapore. The discussion about how to give customer with the best value of travel insurance with higher benefit without need to pay the higher price. In this discussion we need to compare with three product which are Etiqa Takaful, Ikhlas Takaful, and Zurich Takaful.

I have face with wrong detail on customer policy or cover note for motor takaful which is about the sum covered not same as in quotation before. In that cover note the sum covered for the vehicle is agreed value but after generate the cover note it state as market value. So I need to do endorsement to change the sum covered from market value to agreed value by email to TIB company.

I also generate quotation for travel insurance for 14 pax in etiqa tripcare360 products trip to Turkey on 23 May until 31 May 2023. After that I also need to do summary payments  and sent together with the 14 quotations to the agency travel by email to make it easier for them to make payments with the correct amount.

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Send reminder for moto takaful for vehicle which will expired on 18 May 2023 for the 4th reminds

Check road tax delivery status for make sure the road tax delivered successfully at customers address.

Generate cover note for travel insurance or tip to Turkey on 23 May to 31 May 2023 for 14 pax. Do daily summary for make sure amount paid and payable is correct.

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Contact the school to further expand insurance services for Group Personal Accidents (GPA) for students and teachers. Where this insurance can provide 24-hour protection for students and runs for a year with a fee of only RM 30 per year.

I learn about communication skills how to approach people or customer to join and use our services and products.

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See and learn from colleagues about how to prepare a proposal that need to send to travel agency for their review.

Join the Hari Raya Aildifitri celebrations with Takaful Ikhlas company (TIB).

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Guiding staff, Nisa about how to generate travel insurance cover note. It is can measure my understanding in generating policy for travel by guiding someone else in do so.

There is has a new vehicle that want to use our motor insurance renewal. That client want to get new quotation for his/her car with the reasonable price. In this situation for the new business the customer need provide the vehicle grant and the correct detail about that vehicle whether the vehicle still own by old owner or already transfer owner. After that, I can proceed to new quotation. However, the insurance period for the vehicle should be accurate.

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Send reminder for motor takaful renewal for vehicle which will expired on 23 May 2023 as 3rd reminds.

Customer immediately make payments after the 3rd reminder. It is show that frequent reminders can help customers avoid forgetting the vehicle insurance expiration date.

The customers who has vehicle which expired on 23 May 2023 make a payment and I make a cover note for the payments and send it to customers as his/her vehicle insurance already renewed.

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Do endorsement for add additional benefit for motor takaful which is Legal Liability Of Passengers (LLOP) for vehicle which already generated cover note. The endorsement form need to be sent to the company for the next process. LLOP is important for customer because it gives protection against a third-party claim for damages from the negligence of customers passenger.

Send reminder for motor takaful for vehicle which will expired on 25 and 26 May 2023.

I also generate cover note for motor takaful renewal and road tax renewal. The delivery address for road tax should be accurate and must get a confirmation from customer before proceed to payment for road tax renewal.

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Learning speaking skills when the customer wants to get help or services from the insurance company. In this scenario, it was found that the customer wanted to get help with auto assists services, which is tow truck, but asked the agent to contact the company to facilitate the customer's affairs. So in situation, it is necessary to provide accurate customer details such as name, vehicle number, customer phone number and car model type. After justifying that the details given by the agent are accurate in the company's system, the company will contact the customer.

Send reminder for motor takaful for vehicle which will expired on 1 Jun 2023. This new quotation can be sent to the customer as a reminder after being reviewed by Mr. Iskandar and after corrections have been made.

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Send reminder for vehicle which will expired on 2 Jun 2023.

Important notes for today as person in charge in Motor Takaful if customer request for new quotation for new vehicle such as:

1. Customer must provide the vehicle grant

2. The vehicle must own by old owner if already transfer owner, customer need give new detail for that vehicle.

3. Expired date for that vehicle must be stated. Other way, if customer not provide the vehicle insurance expired date I need to find at I-Search for NCD info and insurance expired date.

4. The vehicle model must be accurate same as in vehicle grant.

Generate cover note and road tax for vehicle which expired on 12 March 2021 which is the new business in using our company insurances service.

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Send reminder to customer who have vehicle already expired on 26 May 2023.

Check delivery status for road tax. It is for make sure customer already received their road tax successfully.

Generate cover note and do road tax renewal for car which expired on 31 May 2023.

Search and do listing for mosque area Gombak for mosque insurance project for expends company insurance services.

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Send reminder to customer for motor takaful insurance renewal and road tax renewal for vehicle which will expired on 6 Jun 2023 as the first reminder.

Generate quotation for non-motor insurance which is for travel insurance for 5 pax trip to Turkey on 17 Jun until 26 Jun 2023. I need to generate three quotations which is two for individual and one for family because there have one pax is under age so must put it as a family policy.

Vehicle which expired on 6 Jun 2023 already make a payment after get the first reminder. Then, I need to generate a cover note and renew the road tax after make a confirmation with Mr Iskandar that the payment has been credited to company account

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Learn with staff about comprehensive, third party, and third party and thief.

1. Comprehensive - It is suitable for new car or less than 15 year.

2. Third party and third party fire  and thief -  It is for car already 15 years or more than 15 years. However, for car which 15 and above also can put as comprehensive but must add on another benefit such as Personal Accident.

Send reminder for vehicle that already expired on 26 May 2023 as the 4th reminds.

Checking road tax delivery status for make sure the road tax already arrived successfully at customer's address.

Prepared and edit proposal for Manazel Travel Sdn Bhd for their company review as the first step in extending our business and services with Manazel company.

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Prepare and edit proposal for INQAZ Travel for their company review as the first step in extending our business and services with INQAZ company.

Checking road tax delivery status for make sure the road tax already arrived successfully at customer's address.

Sent first reminder for vehicle which will expired on 8 Jun 2023.

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Send reminder motor insurance for vehicle which will expired on 9 June 2023 until 12 June 2023 as a first reminds.

Check road tax delivery status to make sure the road tax successfully arrived at customer address.

Check motor insurance status for vehicle which already expired to see if it is active or not. If active then the vehicle has been renewed with another insurance company. So there is no need to send reminders again.

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OFFDAY ON SATURDAY EVERY FIRST WEEK OF EVERY MONTH.

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Attended a webinar of Etiqa Takaful General Berhad on zoom platform. The webinar is about product knowledge of motor private car which are about risk and opportunities, products details, and policy or certificate operations.

Send reminder for vehicle which will expired on 13 June 2023.

Renew motor insurance for customer who deal face-to-face.

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Send reminder for vehicle which will expired on 16 June 2023.

Renew road tax and insurance for vehicle which expired on 8 June 2023 after received payment from customer. I need to generate cover note and do payment for road tax renewal. The cover note and receipt road tax payment must be sent to the customer as proof of renewal and payment.

Prepare manual motor takaful for the reference of future practical students.

Follow up motor insurance status for vehicle which already expired in mycarinfo to check whether the vehicle's takaful has been renewed or not.

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Send reminder for vehicle which will expired on 12 June to 15 June 2023.

Renew road tax and insurance for vehicle which expired on 8 June and 12 June 2023 after received payment from customer. I need to generate cover note and do payment for road tax renewal.

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Receive a notice from the Takaful Ikhlas company that there are new changes in making renewals for vehicles that have expired for 30 days and above, which are:

1. Renewal case lapsed for less and more than 30 days need to prepare Letter Of Undertaking (LOU) only.

2. Renewal case lapsed more than 30 days need to prepare LOU and give vehicle photo.

3. New case no matter how many days need to prepare LOU and photo of the vehicle.

Then I need to informed to customer who have expired vehicle insurance to make renewal less than 14 days after expired the date to facilitate their affairs in making vehicle renewals without having to provide LOU and vehicle photos. This is also to avoid from taking a long time from HQ to renew the expired vehicle insurance.

I generate cover note for vehicle which expired on 08 June 2023 after received the payment from customer for the vehicle's insurance renewal.

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Prepared manual motor about how to generate quotation cover note. It is for future practical reference to do a quotation and policy for motor takaful.

Send reminder for vehicle which will expired on 14 June until 26 June 2023.

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I sent a reminder to customers who have motor insurance that will expire on June 18 until June 28, 2023. These reminders are often sent so that customers do not overlook the date. This can prevent customers from driving a vehicle without insurance. It will have a bad effect if something unwanted happens. The process for insurance claims also becomes difficult.

Next, I also tried to contact the kindergarten to introduce the company's products to further develop the company's business. It is to approach for Group Personal Accident Takaful (GPA).

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Today I renew insurance and road tax for customers who have made payments for motor takaful. I am renewing for a vehicle that has vehicle insurance that has expired on 14 June 2023.

I check the status of the road tax delivery to ensure that the road tax has reached the customer safely.

Gathering information based on several insurance companies regarding travel insurance claims to facilitate the company to prepare important documents for insurance claim matters on behalf of customers. For example, in the event of baggage damage, flight delay, theft, etc.

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Today I renew insurance and road tax for customers who have made payments for motor takaful. I am renewing for a vehicle that has vehicle insurance that has expired on 13 June 2023. After that, I send cover note and road tax  receipt to the owner of the vehicle.

I also check the status of the road tax delivery to ensure that the road tax has reached the customer safely.

Other than that, I reviewed the documents provided by several insurance companies to facilitate insurance claims for travel insurance such as flight delay, damaged luggage, stolen bags, etc.

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Today I continued the assignment about the mosque project. Based on the list of Gombak mosques that have been made during the day, I need to identify mosques that have high potential that require insurance for the mosque. For example, a mosque that has a large capacity and has several prayer hall under the mosque. It is shows that, the mosque is able to finance the insurance to ensure the state of the mosque and prayer hall is always safe and have a backup saving in case something unexpected happens.

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I sent a reminder to customers who have motor insurance that will expire on June 18 2023. These reminders are often sent so that customers do not overlook the date.  It also needs to be told that tomorrow is the expiry date for the vehicle insurance so that vehicle owners are more aware and renew immediately.

Continue with mosque project area Kuala Lumpur. I need to do listing in Kuala Lumpur for zone 1 to zone 6.  The purpose of providing a list of mosques based on zones is to facilitate movement in the matter of sending fire insurance offer letters for those mosques.

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I sent a reminder to customers who have motor insurance that will expire on June 26 2023. These reminders are often sent so that customers do not overlook the date. This can prevent customers from driving a vehicle without insurance.

Prepare a list of mosques in zones 4, 5, and 6 in Kuala Lumpur and send it to Mr. Iskandar to check the criteria of suitable mosques.

After that, I also prepare a company letter about the insurance offer to the selected mosque. This letter is a passive strategy in attracting customers to use insurance services from Al Faid agency. There are benefits stated in the letter when the customer takes insurance for the mosque.

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Serve customers who walk in to office to make a renewal for insurance and road tax for vehicle which expired on 18 June 2023. I learnt about communication skill with a persons that I never meet. It might be nervous for the first time but I can handle the situation without any issues. Renewal process of the vehicle insurance and road tax run smoothly.

Fill in the Health Declaration Form for customer to claim their hospital allowances.

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I sent a reminder to customers who have motor insurance that will expire on June 28, 2023 as the second reminder. These reminders are often sent so that customers do not overlook the date. This can prevent customers from driving a vehicle without insurance. It will have a bad effect if something unwanted happens. The process for insurance claims also becomes difficult.

Start generate new quotation for moto takaful for July 2023.

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Find and do a description for fire insurance which is suitable to be attached in the offer letter to facilitate the explanation of the benefits of this fire insurance to the mosque.

Among the benefits of fire insurance that need to be presented in the letter are:

1. Money Insurance

2. All Risk Insurance

3. Burglary Insurance

4. Fire Insurance

5. Plat Glass Insurance

6. Employer's Liability Insurance

7. Public Liability Insurance

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I started generating quotes for motor takaful for July 2023. It is important to do so because I need to remind customers about their expiry date in June according to the new insurance price shown in the system.
The first reminder about the expiry date of the vehicle must be given one month before the latest insurance expiry date. So the new quotation for July 2023 needs to be completed immediately.

For today I start generating quotation for vehicle which will expired on 01 July to 15 July 2023.

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I prepared all the quotations for the July 2023 renewal and submitted all the documents to Mr. Iskandar for review.  I was able to prepare all the documents with the new quotation before entering the month of July, which is the time it should have been prepared to facilitate reminders to customers.

I made a quotation inquiry and payment history in the month of May 2023. This quotation inquiry was supposed to be made on the 10th of the month, but due to my carelessness the quotation inquiry was delayed until the 26th of the month. I tried to prepare immediately and gave to Mr. Iskandar as a reference Mr. Iskandar about the payment made in May. Before submitting the quotation inquiry and payment history, I need to ensure that the amount paid in the cover note inquiry is the same as the amount of net premium in the payment history. Other than that, the cover note that has been generated must also be the same as the payment.

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Today I am sending a reminder to vehicles that have expired on 26 June 2023. This is to ensure that customers do not overlook to renew immediately. Vehicles that are driven without insurance are at great risk in the event of an accident. When an accident occurs without insurance, the vehicle cannot receive any compensation and cannot make any claim.

I also check the status of the road tax delivery to ensure that the road tax has reached the customer safely.

Check the status of vehicles that have expired but have not renewed insurance at i-search info to find out whether the vehicle is still inactive or has been active. If the vehicle is not yet active, I need to remind the customer immediately to renew. If the vehicle is already active then the customer has dealt with another company.

I also provide comparison of auto assist with Takaful Ikhlas, Takaful Etiqa and Takaful Zurich. This makes it easier for us to see the benefits of each company and as a reference to provide information to customers.

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I sent a reminder to customers who have motor insurance that will expire on June 28, 2023 as the third reminder. These reminders are often sent so that customers do not overlook the date. This can prevent customers from driving a vehicle without insurance. It will have a bad effect if something unwanted happens. The process for insurance claims also becomes difficult.

Today I also continue generate quotation for motor takaful on 16 July to 20 July 2023.

I also follow up about road tax delivery to customers. I need to check in myEG system whether the road tax of the vehicle has arrived safely at the customer's home.

Today also got customer want to make motor insurance and road tax renewal. The payment are make by cash. So in this situation I need to make sure customer give exactly amount same as in system. After confirm the payment, I generate the cover note and make road tax renewal. As a proof of payment, the cover note and receipt road tax must be given to the customer to take home.

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I sent a reminder to customers who have motor insurance that will expire on June 26 2023. These reminders are often sent so that customers do not overlook the date. This can prevent customers from driving a vehicle without insurance.

Do corrections for quotation for motor takaful for July 2023 after being checked by Mr Iskandar. I need to make sure the detail about the vehicle must be accurate such as additional covered, body type, vehicle type, and others. If got mistakes after generate cover note, I need to contact with company for endorsements.

I also generate quotation for travel insurance for trip to Umrah on 31 July 2023 a total of 48 pax.

Record motor takaful profit for May 2023 and to see how many renewal and new business for that month.

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PUBLIC HOLIDAY - EID- AL ADHA

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

Check the vehicle insurance that has expired in May that has not yet been renewed whether it is active or not. If customer have made a renewal in another company, the information needs to be recorded and the documents must be placed in the lapsed file if not active yet a reminder needs to be sent.

Check travel insurance quotation about customer details. The details must be accurate before generate policy to avoid from do endorsement.

Prepare reminder for all vehicle that need to renewal their vehicle on July. The reminder need to follow a few days before the expiry date for example for the first reminder it is 30 days before the expiry date, then 14 days before the expiry date, then 7 and 4 days before the expiry date. Each vehicle needs to be reminded according to the frequency that has been prepared.

I start send reminder for vehicle which will expire on July which is 6 July until 13 July 2023.

I do renewal for motor takaful and road tax for vehicle that already expired on 28 June 2023.

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Learn how to record office expense from Linda (staff). The office expense must record in three differences pages which are:

1. Payment offices expenses 2023

2. Office expenses 2023

3. Total office expenses 2023.

Calculate and record motor takaful profit for June 2023.

Do quotation for new vehicle (new business).

Farewell celebration for intern students who have finished on 30 June 2023.

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Introduction session with Amal Zakirah who is a new practical student. I was given the task of teaching the student about motor takaful.

I started teaching about motor takaful with the basic terms which are coverage and value which are important in generating motor takaful. A little introduction about Legal Liability Of Passenger (LLOP) and Legal Liability To Passenger (LLTP)

Send reminders to customers who have vehicle insurance that will expire on 15/07/2023 thus explaining to Amal about the frequency of reminders to customers before the expiration date.

I also received payment from the customer to renew the vehicle insurance that has expired on 23/06/2023. After making sure that the payment already credit to the company's account, I proceed with generating a cover note for the vehicle.

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

Guide Amal Zakirah on how to send reminders to customers about the expiration date of vehicle insurance.

Show to new student about how to calculate motor takaful commission for company.

Expose to Amal Zakirah about generate motor quotation, generate motor cover note, how to do road tax renewal, and why need to check road tax delivery status.

I also check detail customer for travel quotation to make sure all detail are accurate based on their passport.

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

Attend motor takaful class with Takaful Ikhlas company. Among the contents found in the class are about:

1. Overview of Private car

2. Overview of Motor Coverage

3. Scope of Cover

4. General Exceptions

5. Ikhlas Private Car Takaful vs Ikhlas Car Comprehensive Plus Takaful

6. Additional Coverage with Additional Contribution

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

I sent a reminder to customers who have motor insurance that will expire on July 13, 2023 as the second reminder. These reminders are often sent so that customers do not overlook the date.

Serve customer who come do face to face/ walk in motor takaful renewal. Show to Amal how to communicate with customer politely and how to make sure customer get a high understanding about the value and coverage for his/her vehicle insurance.

I also recheck detail for travel quotation to avoid from do any endorsement after generating the travel insurance policy.

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

Learn and revise about to do sorting for travel insurance list in excel. I also get list travel trip to Umrah on 23 July 2023 - 3 August 2023. I try to applied about sorting skills that I had learn before.

I also do a new quotation for new business which is the new vehicle that want to do a motor takaful renewal with  our company. The vehicle is lapsed for 60 days and to proceeds the quotation, HQ need to do inspection for that vehicle. So customer need to share the latest picture of the vehicle.

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

Monitor Amal renewing motor takaful. I need to make sure the vehicle details are correct before Amal proceeds to generate the vehicle cover note.

I am sending a reminder for a vehicle that will expire on 17 July 2023.

I also helped colleagues in checking the details of travel insurance customers, which were 91 pax.

Today the company also held a ceremony to celebrate another practical student who has completed his industrial training period on 7 July 2023.

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Meet and greet session with another new practical student from University Sultan Azlan Shah, Ain.

Providing a quotation for a new vehicle whose insurance period has expired on 30 March 2023. After the price option is given to the customer and the price has been agreed upon, the customer makes a payment for renewing the vehicle's insurance. So after receiving the payment from the customer, I continue to generate a cover note for the vehicle. Before proceeding to generate the cover note, the car needs to be checked by HQ because it is a lapsed vehicle. After being approved by HQ, the generate cover note business went on as usual and the insurance renewal for the vehicle went smoothly.

In addition, I also sent a reminder to customers who have vehicle insurance that has expired between July 1 and July 7 so that they do not overlook to renew their insurance immediately.

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Today I renew insurance and road tax for customers who have made payments for motor takaful. I am renewing for a vehicle that has vehicle insurance that has expired on 16 & 17 July 2023. After that, I send cover note and road tax  receipt to the owner of the vehicle.

I sent a reminder to customers who have vehicle insurance that will expire on July 16 2023 until 25 July 2023. These reminders are often sent so that customers do not overlook the date.

I made a quotation inquiry and payment history for June 2023. Before submitting the quotation inquiry and payment history, I need to ensure that the amount paid in the cover note inquiry is the same as the amount of net premium in the payment history. Other than that, the cover note that has been generated must also be the same as the payment.

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

I sent a reminder to customers who have vehicle insurance that will expire on July 16 2023 until 25 2023. These reminders are often sent so that customers do not overlook the date.

Expose to Amal Zakirah about how to do cover note enquiry for every months. I need to explain when need to finish the task and why it is important to do the cover note enquiry and also about the calculation between amount paid and payment history.

Today I also faced with road tax delivery issues which is customer not received their road tax yet. In this situation I need to contact with myEg why all road tax status still in processing. After I know the reasons why it is take a long time for myEG to delivery the road tax, I need to contact all customers who make road tax renewal with our company about the problem that myEG faced now.

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

I also recheck detail for 6 pax for travel quotation to avoid from do any endorsement after generating the travel insurance policy.

Teach Amal how to calculate and compare for cover note enquiry between amount paid and net premium.

Expose and guide new intern student, Ain about how to generate motor quotation and generate motor cover note.

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Record aging analysis for motor takaful to prevent the company from overlooking to make payments at HQ. If payment has not been made on the 10th day, the company's account will be blocked.

I sent a reminder to customers who have vehicle insurance that will expire on July 23 2023 until 30July 2023. These reminders are often sent so that customers do not overlook the date.

Monitoring Amal in renewing insurance and road tax for vehicles which expired on 18 July 2023. The customer renewed the insurance early before the insurance expiry date. This happened because of reminders that were notified a few days before the expiry date of the vehicle insurance. Customers take the first step in renewing vehicle insurance to make their affair easier. That's why it's important to remind customers about insurance expiration dates.

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OFFDAY ON SATURDAY EVERY FIRST WEEK OF EVERY MONTH.

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Teaching new practical students, Ain about how to renew vehicle insurance.

Expose Ain about the status of JPJ needing to be 'Accepted' before continuing to renew the road tax.

Learn how to make a quotation for family insurance such as medical card. For family takaful, quotation is made in the Go Prime system. Customer data must be accurate based on the information provided.

Making endorsements for vehicles that do not have the correct cubic capacity information in the system. These issues need to be emailed to HQ in order to issue an endorsement letter related to cubic capacity for the vehicle.

Send a reminder to customers who have vehicle insurance that has expired that if they want to make a renewal they can make the payment today because the office will not operate tomorrow and will start operating on Thursday.

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Public holiday - in conjunction with Awal Muharram

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Modify quotation according to customer request. There is a vehicle that will expire on 20 July 2023 that wants to reduce the sum covered according to the market price but the system has set the appropriate amount. To solve these issues, I tried to make a quotation using another product, namely Zurich Takaful. Last but not least, the requested price can be lowered according to the customer's request but the fee charged is quite high compared to the quotation given before. After that, I give the two quotations to the customer to make a comparison. Finally the customer agreed to make a renewal based on the price I first offered before. After the customer agreed to pay the value, I renewed the insurance after receiving the payment from him.

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Gave instructions to Amal and Ain to prepare the quotation for the month of August immediately. At the same time I have to monitor their methods and efficiency in making the quotation. I also explained the terms found in each quotation that need to be emphasized such as the type of coverage and the type of sum covered, which is Agreed Value and Market Value.

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Check the quotation that has been completed by Amal and Ain before sending it to Mr Iskandar. I need to make sure that the details in the quotation are accurate and the coverage that is placed is relevant based on the car model and the age of the car. I also need to ensure that the additional coverage that should be provided based on the previous cover note.

To see Amal's understanding, I monitored Amal's teaching and answered questions from Ain about motor takaful.

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Received the revised quotation in August from Mr. Iskandar to be modified. I explained to Amal and Ain how to modify the quotation according to Mr. Iskandar's request.

I teach new practical students, Afiqah about important terms in motor takaful. After that I gave Afiqah a view about the system and products used for motor takaful renewal.

I also checked the quotation details for the travel insurance list. Customer details such as name and identification card must be accurate and correct.