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1. Raises Your Competitive Advantage

2. Wins Repeat Customers

3. Enhances Customer Satisfaction

4. Establishes Customer Trust

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1.  Assists in building strong relationships.

2.  Aid people in avoiding negative situations.

3.  Encourages cross cultural awareness.

4.  Provides a positive impact on people around you.

5.  Builds confidence, self esteem, and awareness.

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1. Active listening builds trust and strong relationships

2. Active listening can help you to resolve conflict

3. Active listening prevents you from missing important information

4. Active listening helps you to build more knowledge

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1. Showing empathy helps you look at things from your customer’s perspective

2. Showing empathy helps you overcome being biases

3. Showing empathy helps create a genuine connection

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1. Problem solving can Improving performance

2. Problem solving can improve your ability to work under pressure

3.Problem solving helps improve customer satisfaction

4.Problem solving increase customer loyalty and sales

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1.Customer appreciation can increase customer lifetime value

2. Customer appreciation can boost brand reputation

3. Customer appreciation offers great support during a crisis

4. Customer appreciation helps with differentiation from competitors