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SARAH SAZLYN BINTI ZORKAPLI (11DPI23F1028)

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SARAH SAZLYN BINTI ZORKAPLI (11DPI23F1028)

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SITI SHAFIRA KHAIRINA BINTI SHAHRIZAN (11DPI23F1008)

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SITI SHAFIRA KHAIRINA BINTI SHAHRIZAN (11DPI23F1008)

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Reverse logistics refers to the process of moving products from the customer back to the seller or manufacturer for returns, repairs, reuse, recycling, or disposal. Unlike forward logistics (sending goods from warehouse to customer), reverse logistics happens after the point of sale.

In the e-commerce context, it involves:

• Customer returns due to dissatisfaction or defects,

• Product exchanges (wrong size or color)

• Handling surplus or end-of-life products (recycling programs).

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"Understanding Reverse Logistics: The Essential Guide for Efficient Supply Chain Management"

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Background: UNIQLO and Reverse Logistics

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Background: UNIQLO and Reverse Logistics

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UNIQLO, a subsidiary of Fast Retailing Co., Ltd., is one of the largest global apparel retailers, known for its commitment to innovation, quality, and affordability. Founded in Japan in 1984, UNIQLO has expanded rapidly worldwide, operating over 2,300 stores across multiple continents. With a strong focus on customer-centric design and streamlined supply chain management, the company has become a leader in the fast fashion industry.

As global concerns about environmental sustainability and ethical responsibility intensify, fashion retailers like UNIQLO face mounting pressure to adapt to more sustainable business practices. This includes addressing the end-of-life phase of their products, which is where reverse logistics becomes critical.

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Uniqlo brand name is actually a misspelling — and___

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• Operational Costs: Processing returns is expensive (transport, storage, inspection).

• Environmental Impact: Transportation and disposal increase the carbon footprint and waste.

• Customer Expectations: Shoppers expect easy, free, and fast returns.

• Sustainability Pressure: Consumers and governments demand ethical and green practices in returns management.

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What is the meaning of reverse logistics?

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Returning products from customers to the company 

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 Why is the rate of product returns increasing in e-commerce? 

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What is one way to make reverse logistics environmentally friendly? 

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UNIQLO is making smart and responsible choices as it improves its recycling efforts. These actions go beyond just following rules — they show that the company truly cares about people and the planet.

Transparency: UNIQLO shares updates and information about its recycling programs, helping build trust with customers.

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What is an ethical action for a logistics worker when handling returned items?

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Resell damaged products without checking 

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Follow company procedures and ensure safe reuse of products

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Circular Economy: The company is working on a system where clothes are made, used, and reused in a way that creates less waste.

Social Responsibility: UNIQLO makes sure donated clothes go to people who really need them, like those in poor or emergency situations.

Better Materials: UNIQLO uses more eco-friendly and long-lasting materials, which makes recycling easier and reduces waste.

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UNIQLO collects used clothing from customers at stores.

Logistics managers ensure the collected garments are professionally manage.

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SITI NURAIN BATRISYIA BINTI ROSLI (11DPI23F1055)

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SITI NURAIN BATRISYIA BINTI ROSLI (11DPI23F1055)

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UNIQLO has clear and standardized return policies that ensure smooth handling of returned products.

This includes designated procedures for sorting, inspecting, and determining the next step for each returned item resale, donation, or recycling.

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UNIQLO uses digital inventory and logistics systems to track returned items and optimize their lifecycle.

This prevents waste, reduces unnecessary transport, and enhances overall supply chain transparency.

https://images.app.goo.gl/rHaswBxPVCvfUwCF6

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4. Collaboration with Certified Environmental Partners

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4. Collaboration with Certified Environmental Partners

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UNIQLO Malaysia collaborates with Kloth Cares a certified Malaysian textile recycling movement to ethically manage clothing waste.

Through this partnership UNIQLO collects used clothes from customers via RE.UNIQLO bins placed in selected outlets.