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In module 1, we see how managers play into their certain roles and the different characteristics and functions they may perform.

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Managers must be comfortable with 3 different types of activities or roles in order to do their jobs, no manager should assume one role all of the time. Instead the manager should allocate responsibility and power to other roles

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A manager must also be able to help support a customer. Developing Human skills and a combination of social, interpersonal, and leadership skills is the recipe for success for any manager.

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Corporate Social responsibility is important. It is not just a business concept, but it is a way for a business to integrate itself within the social and environmental communities. Businesses give back to the communities that they are apart of and can mutually benefit greatly from it.

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Business Ethics matters to managers, employees, and customers alike. Managers need to make sure they are not liable for any damages to employees or customers. employees need a safe and sustained work space, as well as customers needing a safe and positive place to shop. Having business ethics in place helps define what reputation said business carries.

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Culture and Diversity matters a great deal in the business world. As CEO of Zappos Tony Hsieh demonstrates, having a diverse group of people who can just be themselves and do the right things can give organizations a better competitive advantage.

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Globalization is the process by which the exchange of goods, services, capital, technology, and knowledge across international borders becomes increasingly interconnected.

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In Global competition, A wider market and customer base may mean for an opportunity to sell more goods and services. Some countries have lower taxes, adding to the advantages of moving production there.

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The mission, vision, and values of a company, along with a situation analysis, serve to help a company set goals.

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The SWOT analysis is a method that examines the internal strengths and weaknesses of an organization as well as external opportunities and threats. Using the SWOT analysis helps businesses formulate comparisons overtime in how their business has grown.

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E- business can be defined as any business that takes place over digital processes using a computer network rather than in a physical location 

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The external environment consists of everything outside of organizations that can affect their performance and outcomes. Whereas the internal environment is influenced by the jobs and the employees as they relate to those jobs. 

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Organizational culture refers to the collective behavior of the people who make up an organization; this includes their values, visions, norms, working language, systems, symbols, beliefs, and habits. Organizational culture can even affect the way people and groups interact with each other.

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Managing employee conflicts and legal issues is only part of HR’s function. In fact, HR is a key department in any company, and it is responsible for many areas. Each of these areas can be categorized into the main functions of human resource management: Training and development, compensation, safety and health, employee and labor relations, and terminating contracts when necessary.

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Employees who know what they’re doing can save their employer a huge amount of money. Almost half of Walmart’s workers turn over each year, which could be why it often scores poorly for customer service. Walmart said inept shelf-stocking cost $3 billion in 2014. This is why employee orientations and training are so important.

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Employee compensation, incentives, and benefits can be combined in many different ways to suit the needs, desires, and challenges of each company and employee. Most companies want to hire the most qualified employees and keep those employees loyal and productive. To attract and keep their best employees, companies provide a “package“ that includes compensation that can be in the form of monetary incentives. 

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Leaders motivate others to aspire to achieve and help them to do so. They focus on the big picture with a vision of what could be and help others to see that future and believe it is possible

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Ultimately, managers have the greatest influence on an employee’s motivation. Even though someone’s manager can’t substantially affect the company’s structure, culture and reward systems, the manager can link performance to recognition, bonuses and good work assignments. It is your manager who most directly promotes and implements any of the organization’s policies and procedures. 

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Organizational control consists primarily of reviewing and evaluating overall performance against the strategies, tactics, and operations used to define the organization itself.

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Strategic management provides overall direction to the enterprise. Strategy formulation requires examining where the company is now, deciding where it should go, and determining how to get it there.