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SET SAIL PROGAM WITH HUMAN RESOURCES MISS LOGINI

18 March 2024

warmly welcomed by the hospitality team and introduced to my mentor, who graciously guided me through the day's agenda

privilege of touring the various departments within the hotel, from front-of-house to back-of-house operations

Greeting and introduce self at all departments

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Intro to NAV Inventory System

Dynamics NAV (formerly known as Navision) is an easily adaptable Enterprise Resource Planning (ERP)

which helps small and medium-sized businesses to automate

connect their sales, purchasing, operations, accounting, and stock management.

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Good Receive Procedure

Allocate storage space for goods

Check products are not damaged

Match the delivery to a purchase order

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Issuing Item from Store Procedure

checking the item in the freezer and chiller

making sure the item in a good condition

Allocate storage space for goods.

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Cost Control Documentation

managing financial

monitoring financial operation

do preparing budgets

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22/7/24 - INDUSTRIAL TRAINING FINAL REPORT

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22/7/24 - INDUSTRIAL TRAINING FINAL REPORT

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INDUSTRIAL TRAINING FINAL REPORT

AT AMARI KUALA LUMPUR

NUR ATIQAH BINTI AMRAN (H20A1486)

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INDUSTRIAL TRAINING FINAL REPORT NUR ATIQAH AMRAN (H20A1486)

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Off day on Sunday

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Off day on Saturday

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Issuing item from Store

Update Stock Levels

Adjust quantities based on physical count

Investigate Discrepancies

Check for theft, miscounting, or data entry errors

Stay organized throughout the counting process

Double-check counts for accuracy.

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Chiller / Freezer Spot Check

Spot Check the item in chiller

Make sure the freezer is hygiene

Make sure the freezer and chiller is always organized

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Inventory Preparation

Maintaining and updating records

Counting materials, equipment, merchandise or supplies in stock at store.

Receive and inventory stock

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Receiving of Invoice in NAV

entering supplier vendor name in system NAV

make sure the invoice number correctly

print the invoice and attach with purchase receipt

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Store Inventory

Receiving: Receive the orders from supplier

Count items in each category

Note discrepancies in quantity

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Month End Closing Compilation

recording incoming cash

reconciling all accounts

ensure accurate records

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Month End Closing Compilation

Review Daily Reports: Ensure all daily revenue reports (front desk, restaurant, bar, etc.) are accurate

Organize Documents: Ensure all supporting documents (invoices, receipts) are filed and stored for future reference

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How to Calculate Food Cost

calculating the costs of food

managing the costs of producing goods and services

control the food and beverage outlets in terms of wastage, pilferage, and efficiency.

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How to Calculate Beverage Cost

calculating the costs of food

managing the costs of producing goods and services

control the food and beverage outlets in terms of wastage, pilferage, and efficiency.

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Receiving of Invoice in NAV

entering supplier vendor name in system NAV

make sure the invoice number correctly

print the invoice

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Off Day on Saturday

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Off Day on Saturday

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Eid al Fitr Leave

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Eid Al Fitr Leave

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Eid al Fitr Holiday

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Eid Al Fitr Holiday

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Eid al Fitr Leave

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Off Day on Saturday

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Off Day on Sunday

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Do a complimentary form

manage complimentary services provided to guests

Complimentary services often include meals, beverages, or other F&B items given free of charge for various reasons such as customer satisfaction, loyalty rewards, or service recovery

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make a room service tax rebate tracking

fill up the customer name, how long they stay and SST at excel sheets

Fill out the form accurately

Record the date and amount of the rebate received

Collect invoices showing SST paid

Check eligibility requirements for the SST rebate.

Challenges

Inaccuracies in recording room service transactions can lead to errors in tax calculations

Solution

We make an Automated Systems which Implement a point-of-sale (POS) system integrated with the property management system (PMS) to automate transaction recording

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Receiving of invoice in NAV

entering supplier vendor name in system NAV

make sure the invoice number correctly

print the invoice

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Receiving of Invoice in NAV

entering supplier vendor name in system NAV

make sure the invoice number correctly

print the invoice

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Receiving of invoice in NAV

entering supplier vendor name in system NAV

make sure the invoice number correctly

print the invoice

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Off Day on Saturday

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Off Day on Saturday

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Catch-up Session with Students Internship International from Thailand

Introduce ourselves

Ice Breaking session

share our experiences with other students internship

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Issuing item from Store

Check Inventory: Verify that the requested items are available in the required quantities

Update Inventory Records

Adjust Stock Levels: Deduct the issued quantities from the current stock levels in your inventory management system.

Requesting Items

Request Form: Staff members fill out a requisition form when they need items from the store.

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Introduction to how receiving goods

Schedule Deliveries: Delivery time supplier from 10 am till 430 our cut time

Prepare Documentation: Have purchase orders, invoices, and any other relevant documents ready for reference

Inspect Goods: Perform a detailed inspection of the goods to ensure they are in good condition and meet quality standards.

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Sustainability Talk

Highlight the importance of sustainability in the hospitality industry and its impact on guests, employees, and the community.

Implementing recycling programs (paper, plastic, glass)

Training programs on sustainability practices.

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Store Inventory

helping them arrange inventory logically in storage areas (shelves, bins, racks) for easy access and efficient picking.

Determine minimum and maximum inventory levels for each item to avoid stock outs and overstocking

Conduct regular physical stock counts to reconcile actual inventory with recorded levels.

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Off Day on Saturday

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Off Day on Saturday

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Month end Closing Compilation

Review Daily Reports: Ensure all daily revenue reports (front desk, restaurant, bar, etc.) are accurate

Organize Documents: Ensure all supporting documents (invoices, receipts) are filed and stored for future reference

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Check stock F&B Dept Operating Equipment On Hand

Count Each Item: Physically count each item in stock. Ensure accuracy by double-checking counts, especially for high-value or frequently used items

Input Data: Enter the collected data into an inventory to a spreadsheet

Update Records: Adjust the inventory records to make the accurate stock based on the physical count.

Challenges:

I need to verify long listed with margin small

Solution:

I must focus to check one by one of the list to avoid to make a mistake

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International Labour Day Holiday

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Raya Open House with all Team Members and Rumah Amal Limpahan Kasih

gathering raya open house with all the team members from all department which are F&B, Purchasing, Finance, Sales, Engineering, Internship Student and Children from Rumah Amal Kasih and Our General Manager Mr Susan

Team was honored to host the children and share in the festive

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Receiving of Invoice in NAV System

entering supplier vendor name in system NAV

make sure the invoice number correctly

the item was accuracy

print the invoice and attached with purchase receipt

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Off Day on Saturday

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Off Day on Saturday

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Check Detail Trial Balance F&B Department

Obtain the detailed trial balance report specifically for the F&B department

Verify that all entries are accurate and complete

Make sure all the item listed in list

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Meeting with Setia Foundation Program namely Sincerely Setia Capacity Building

give a feedback and interview for a survey question by Setia foundation

give an update about internship journey

making a video about our experience at each department we work

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Food Packaging Charity for Pusat Jagaan dan Rawatan Orang Tua Al-Ikhlas

Amari Kuala Lumpur sponsoring delicious meals

Team members and I was packaging the food and side dish

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Receiving of invoice in NAV System

entering supplier vendor name in system NAV

make sure the invoice number correctly

print the invoice

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Check Aged Account Payable

Collect all outstanding invoices from suppliers

I must verify the amounts and due dates of the invoices to ensure accuracy

Identify any overdue payments and prioritize them for review

Sort the payables into the aging categories

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Filling file closing monthly follow by Department

Identify the Document: Determine which specific financial document I need to fill out. This could include invoices, purchase orders, financial statements, etc.

File and Recordkeeping: completed and approved, file it according to the finance department's filing system.

Proper recordkeeping is essential for auditing purposes and future reference.

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Off day on Saturday

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Off day on Saturday

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Introduction to Posting Invoice of Purchase Receipt

enter name of Supplier

enter of Invoice Vendor Shipment No

must check the amount same with Invoice from Supplier to make a payment

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Purchasing filling

Double-Check Information: Review all entered information for accuracy, including quantities, prices, and descriptions.

Documentation Storage: Maintain organized records for easy retrieval and reference

Categorization by Department: Arrange follow by latest date to future reference

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General brief of Receiving / Store Tour

Explanation of how goods are received, including inspection, documentation, and quality checks.

Storage and Handling: Overview of how received goods are stored, including temperature-controlled areas if applicable

Energy Efficiency: Introduction to energy-saving measures and sustainable practices in place

Stock Replenishment: Explanation of how inventory levels are maintained and restocked.

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Process of PR, PR market, food item purchase

A Purchase Requisition (PR) is an internal document used to request the procurement of goods or services. Here's the typical process:

Identify Need, Create Purchase Requisition, Approval Process, Review and Budget Check, Convert to Purchase Order (PO), Order Processing and Delivery, and lastly Invoice Processing and Payment

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Assisting filling system

naming files and folders: divide a main folder into subfolders for vendors

Organize documents by date: I will make sure that the date of a document is clear, by highlighting it or adding it to a paper document

copies of paper documents : for any urgent matters

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Off Day on Saturday

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Off day on Sunday

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Create market list PO, scan and email to vendor

sorting purchase order according to the abject

Ensure all items are listed with the required quantities.

this purchase order must sign by head of purchasing before scanning

scan the purchase order and send to vendors by email

Ensure the scanned market list is attached to the email.

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Receiving of good, good receipt in NAV system

Posting an invoice once all the goods are delivered

I will posting invoice follow by Supplier Invoice

Turn out with Purchase Receipt

Purchase Receipt will attached with invoice or delivery order

the invoice will deliver to account payable and they will make a payment once done

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Invitation for quotes

Invitation to Quote Supplier will renew in a 3 months

attached the invitation quotes with price list

Compile a list of potential vendors who can supply the required items.

Track Responses: Keep a record of responses and follow up with vendors who have not replied by the deadline

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Beverage Store Inventory

Spot Checks: Perform random checks to verify the accuracy of inventory records.

Cycle Counts: Conduct periodic physical counts of inventory to reconcile discrepancies and ensure accuracy.

Check their expiry date of the items

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Receiving of good, good receipt in NAV system

Posting an invoice once all the goods are delivered

I will posting invoice follow by Supplier Invoice

Turn out with Purchase Receipt

Purchase Receipt will attached with invoice or delivery order

the invoice will deliver to account payable and they will make a payment once done

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Off Day on Saturday

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Off Day on Sunday

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pack sustainability stationery for sustainability program

Creating a sustainable stationery pack for a sustainability program involves selecting environmentally friendly products and materials.

Example of a Sustainable Stationery Pack are pens, pencil, rules, rubber, and stapler

all the departments will gets the stationery and must use for sustainable practices.

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Assists receiving goods

Verify Shipment Details: Cross-check the delivery note or packing list with the PO. Ensure the correct items and quantities have been delivered.

Check Expiry Dates: For items with expiration dates, ensure they have sufficient shelf life remaining.

Store Properly: Label and store goods in their designated locations.

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Receiving of good, good receipt in NAV system

Posting an invoice once all the goods are delivered

I will posting invoice follow by Supplier Invoice

Turn out with Purchase Receipt

Purchase Receipt will attached with invoice or delivery order

the invoice will deliver to account payable and they will make a payment once done

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Assist receiving issue goods to outlets, maintain store bin cards.

Ensure each bin card is assigned to a specific storage location

When goods are received, update the bin card with the date, quantity received, and the new balance

Keep the storage area organized and labeled for easy access and inventory management.

Receive Requisition: Get a requisition form from the outlet needing the goods.

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Catch up with Internship Students

monthly meeting with each intern to discuss our progress and address any concerns

we must give a feedback on our work. Highlight both strengths and areas for improvement

we share our both experience at each of department

Share our experiences and provide insights that can help them grow professionally.

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Off Day on Saturday

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Off day on Sunday

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Receiving of goods

Verify Shipment Details: Cross-check the delivery note or packing list with the PO. Ensure the correct items and quantities have been delivered.

Check Expiry Dates: For items with expiration dates, ensure they have sufficient shelf life remaining.

Store Properly: Label and store goods in their designated locations.

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Receiving of good, good receipt in NAV system

Posting an invoice once all the goods are delivered

I will posting invoice follow by Supplier Invoice

Turn out with Purchase Receipt

Purchase Receipt will attached with invoice or delivery order

the invoice will deliver to account payable and they will make a payment once done

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Integrity workshop by SP Setia

comprehensive program covered key topics on ethic conduct

fostering a culture of integrity within the property

promote ethical behavior and strengthen the moral foundation of an organization or group

Importance of integrity in personal and professional life

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Receiving of good, good receipt in NAV system

Posting an invoice once all the goods are delivered

I will posting invoice follow by Supplier Invoice

Turn out with Purchase Receipt

Purchase Receipt will attached with invoice or delivery order

the invoice will deliver to account payable and they will make a payment once done

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Assisting receiving of goods

Verify Shipment Details: Cross-check the delivery note or packing list with the PO. Ensure the correct items and quantities have been delivered.

Check Expiry Dates: For items with expiration dates, ensure they have sufficient shelf life remaining.

Store Properly: Label and store goods in their designated locations.

Challenges

Damaged Goods: Goods when arrive in a damaged state due to mishandling during transit.

Late Delivery: We have to wait the supplier to receive the goods, sometimes supplier come late.

Overcome the challenges

Developing and enforcing SOPs for the receiving process ensures consistency and reduces the likelihood

Building flexibility into the receiving proceof errors.

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Off day on Saturday

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Off day on Sunday

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Receiving of good, good receipt in NAV system

Posting an invoice once all the goods are delivered

I will posting invoice follow by Supplier Invoice

Turn out with Purchase Receipt

Purchase Receipt will attached with invoice or delivery order

the invoice will deliver to account payable and they will make a payment once done

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Assist Receiving issue goods to outlets, maintain store bin cards

When goods are received, update the bin card with the date, quantity received, and the new balance

Keep the storage area organized and labeled for easy access and inventory management.

Receive Requisition: Get a requisition form from the outlet needing the goods.

Ensure each bin card is assigned to a specific storage location

Challenges

Inaccurate Documentation

Maintaining accurate inventory records on bin cards can be difficult, especially with frequent stock movements

Limited storage space can make it challenging to organize and access goods efficiently

Solution

Always double-checking: cross-verify the received goods against the purchase orders and delivery notes.

Always do regular update, update bin cards immediately after each transaction to ensure real-time accuracy.

Design the storage area to maximize space utilization

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Assists on ordering daily market list, scan, send vendors via email

sorting purchase order according to the abject

Ensure all items are listed with the required quantities.

this purchase order must sign by head of purchasing before scanning

scan the purchase order and send to vendors by email

Ensure the scanned market list is attached to the email.

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Assist on day to day orders & Celebration of my birthday

received item from supplier

posting invoice of purchase receipt follow by Supplier

I got a birthday treats from my supervisor & team members.

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Assist on day to day orders

posting invoice after receive goods in NAV system

check items, quantity and unit price. must be same with purchase orders

after posted, attached with invoice

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Off day on Sunday

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Off Day on Saturday

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Eid Al- Adha Holiday

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Receiving of good, good receipt in NAV system

Posting an invoice once all the goods are delivered

I will posting invoice follow by Supplier Invoice

Turn out with Purchase Receipt

Purchase Receipt will attached with invoice or delivery order

the invoice will deliver to account payable and they will make a payment once done

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Receiving of good, good receipt in NAV system

sorting purchase order according to the abject

Ensure all items are listed with the required quantities.

this purchase order must sign by head of purchasing before scanning

scan the purchase order and send to vendors by email

Ensure the scanned market list is attached to the email.

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Townhall meeting (Sembang petang)

a gathering of all the employees in an company at once.

the main goals of these meetings are to report on business results

share changes to employee benefits or other human resources topics

provide a platform to celebrate successes of team members recognition and awards

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Assists on request for quotation from Supplier

received the tender for each items which are eggs, vegetable, seafood and meats, chicken, fruits and groceries.

Once received, the purchasing officer will evaluate the quotations based on price, terms, and supplier reliability.

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Off day on Saturday

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Off day on Sunday