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Please note that posters are created to the size of A2. Remember to choose your preferred size, and check the 'fit to page' setting when printing. ** Developed as an adaption of the following: infographics and visuals

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Please note that posters are created to the size of A2. Remember to choose your preferred size, and check the 'fit to page' setting when printing. ** Developed as an adaption of the following: infographics and visuals

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This website signposts you in the direction of specific help.

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A PDF with advice for looking after your mental health.

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40598 - Coronavirus - Looking after you're Mental Wellbeing WEB

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A PDF with advice for looking after your mental health in Welsh.

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40598 - Coronavirus - Looking after you're Mental Wellbeing Welsh WEB

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Here is a financial support leaflet from Welsh Government.

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Here is a financial support leaflet from Welsh Government in Welsh.

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Kathryn White, Care Home in Rhondda Cynon Taf

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Kathryn White, Care Home in Rhondda Cynon Taf

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“It was pretty easy.  The GP sent us the link which is now saved onto the tablet and we used that to enter the waiting room before the doctor answered our call.  We used the tablet to complete an investigation of our resident including using the camera to highlight the area of concern.  It was all quite seamless and all ready for the next time we need to use it with the practice.”

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Public Health Wales Guidance on Cleaning Devices

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Public Health Wales Guidance on Cleaning Devices

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How To Clean And Disinfect Your iPad [Coronavirus Protection]

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When and How to Clean Your Phone During the COVID-19 Outbreak

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Your cellphone can be a carrier of microbial life forms, including bacteria, viruses, and fungi. Here’s what experts advise are the best ways to keep your touch screen clean.

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Get recommendations and guidelines for cleaning your Mac, iPad, iPhone, iPod, display, or peripheral device.

Apple products are made with a variety of materials, and each material might have specific cleaning requirements. To get started, here are some tips that apply to all products:

Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items.

Avoid excessive wiping, which might cause damage.

Unplug all external power sources, devices, and cables.

Keep liquids away from the product, unless otherwise noted for specific products.

Don't get moisture into any openings.

Don't use aerosol sprays, bleaches, or abrasives.

Don't spray cleaners directly onto the item.

Is it OK to use a disinfectant on my Apple product?
Using a 70 percent isopropyl alcohol wipe, 75 percent ethyl alcohol wipe, or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any opening, and don't submerge your Apple product in any cleaning agents. Don't use on fabric or leather surfaces.

If liquid makes its way inside your Apple product, get help from an Apple Authorized Service Provider or Apple Store as soon as possible. Liquid damage isn't covered under the Apple product warranty or AppleCare Protection Plans, but you may have rights under consumer law. If you plan to visit an Apple Store, make a reservation at the Genius Bar (available only in some countries and regions).

For more detailed instructions, select your Apple product:

Notebook computers

Learn how to clean your Mac notebook computer.
MacBook, MacBook Pro, and MacBook Air
When cleaning the outside of your MacBook, MacBook Pro, or MacBook Air, first shut down your computer and unplug the power adapter. Then use a damp, soft, lint-free cloth to clean the computer's exterior. Avoid getting moisture in any openings. Don't spray liquid directly on the computer. Don't use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish.

To clean the screen on your MacBook, MacBook Pro, or MacBook Air, first shut down the computer and unplug the power adapter. Dampen a soft, lint-free cloth with water only, then use it to clean the computer's screen. To clean hard-to-remove smudges, you can moisten the cloth with a 70-percent isopropyl alcohol (IPA) solution.

MacBook Pro models from 2016 and later with Touch Bar and Touch ID: Clean the Touch Bar and Touch ID (power button) on these computers the same way you would clean the display. Shut down your Mac and unplug the power adapter. Dampen a soft, lint-free cloth with water only, then use it to clean the Touch Bar and Touch ID.

MacBook (13-inch, Late 2009) and MacBook (13-inch, Mid 2010): The bottom case of these computers uses a soft nonslip material. Use a 3M Gray Microfiber or soft dye-free, lint-free cloth to clean the bottom case.

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Desktop computers

Learn how to clean your Mac desktop computer.
Mac Pro, Mac mini, and iMac
If your iMac has nano-texture glass, learn how to clean the nano-texture glass on your Apple display.

First, shut down your Mac and unplug the power cord along with other connected devices. Then use a damp, soft, lint-free cloth to clean the computer's exterior. Avoid getting moisture in any openings. Don't spray liquid directly on the computer. Don't use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish.

To clean the display on your iMac, dampen the cloth that came with your iMac-or another clean, soft, lint-free cloth-with water only, and then wipe the screen. To clean hard-to-remove smudges, you can moisten the cloth with a 70-percent isopropyl alcohol (IPA) solution.

Don't clean the screen of your iMac with a cleaner containing acetone. Use a cleaner intended for use with a screen or display. Never spray cleaner directly on the screen. It might drip inside the display and cause damage.

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Displays

If your Apple Pro Display XDR has nano-texture glass, learn how to clean the nano-texture glass on your Apple display. The following guidelines are for cleaning the Apple Thunderbolt Display and other Apple displays.

First, disconnect the display from power, from its connection to a computer, and from any external devices. Then use the cloth that came with your display or another soft, dry cloth to wipe dust from the screen.

If additional cleaning of the display panel or case is required, use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean the display.

Don't clean the screen of your display with a cleaner containing acetone. Use a cleaner intended for use with a screen or display. Never spray cleaner directly on the screen. It might drip inside the display and cause damage.

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Peripherals

Apple wireless or USB keyboards, mice, and trackpads
First, power off the device. If your device uses removable batteries, remove the batteries. (If your device is wired, simply unplug it from your computer.)

Next, clean the outside of your device with a lint-free cloth lightly moistened with water. Don't get moisture in any openings or use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide.

If your Magic Mouse or Magic Mouse 2 isn't tracking properly, there might be a hair or other debris on the sensor lens. Turn the mouse over and inspect the sensor window using a bright light. If you see debris, use compressed air to gently clean the sensor window.
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Cables

To clean your Apple cable, unplug each end of the cable from your device and power adapter. Then use a soft, slightly damp, lint-free cloth to wipe along the length of the cable. If the cable is still not clean, use a soft lint-free cloth wet with soapy water to wipe along the length of the cable. Use a dry cloth to wipe the cable and remove any excess moisture. Avoid getting any moisture near either connector on the cable. Allow the cable to dry overnight before using it again with your device.
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iPhone accessories

iPhone case-silicone
To clean your silicone iPhone case, remove your iPhone from the case. Use a soft, slightly damp, lint-free cloth to wipe the outside and the inside of the iPhone case. Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean the iPhone case.
iPhone case-leather
The leather iPhone case is made from natural leather. Its appearance will change as you use it. It might acquire a patina and might change color due to the oils from your skin and direct sunlight, further enhancing the natural look.

Cleaning the leather iPhone case might affect its color. If you choose to clean this case, first remove it from your iPhone. Use a clean cloth with warm water and mild hand soap to gently clean the iPhone case. You can also use a mild cleaner along with a dry clean cloth. Leather cleaners and conditioners can change the color of leather.

Keep your iPhone case away from prolonged intense sunlight, heat, and humidity. Exposure to water, oil, makeup, and dyed materials (such as denim) can stain tanned leathers.
iPhone case-clear
To clean your clear iPhone case, remove your iPhone from the case. Use a soft, dry, lint-free cloth to wipe the outside and inside of the case. Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean the case.
iPhone Smart Battery Case
To clean your Smart Battery Case, remove your iPhone from the case. Use a soft, slightly damp, lint-free cloth to wipe the outside of the case. Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean the case.

When cleaning the internal Lightning connector, use a soft, dry, lint-free cloth, and don't use liquids or cleaning products.
iPhone MagSafe accessories
MagSafe Charger and MagSafe Battery Pack contain magnets that might attract debris during everyday use. Brush off any debris from the magnetic ring before cleaning these accessories.

Unplug your MagSafe Charger or MagSafe Battery Pack from power. Then use a soft, slightly damp, lint-free cloth to wipe the silicone middle of the charging area. Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean your MagSafe Charger or MagSafe Battery Pack.

Learn how to clean your iPhone.

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iPad accessories

Apple Pencil
To clean your Apple Pencil, use a soft, slightly damp, lint-free cloth. With the damp cloth, wipe your Apple Pencil from the tip end-but not the tip itself-toward the other end of your Apple Pencil. Don't allow moisture to get inside the seam between the tip and the body of your Apple Pencil.
iPad Smart Keyboard, Smart Keyboard Folio, Smart Cover, and Smart Case-polyurethane
To clean your polyurethane Smart Keyboard, Smart Keyboard Folio, Smart Cover, or Smart Case, first remove it from the iPad. Use a soft, slightly damp, lint-free cloth. Wipe the front and the inside with a soft, lint-free cloth.

Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean this product.
iPad Magic Keyboard
To clean your Magic Keyboard, first remove it from the iPad. Use a soft, slightly damp, lint-free cloth. Wipe the front and the inside with a soft, lint-free cloth. You may use a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes. Avoid getting moisture in any opening, and don't submerge your Magic Keyboard in any cleaning agents. Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean this product.

Avoid prolonged contact with other materials, as color transfer may occur.
iPad Smart Cover and Smart Case-leather
The iPad leather cover/case is made from natural leather. Its appearance will change as you use it. It might acquire a patina and might change color due to the oils from your skin and direct sunlight, further enhancing the natural look.

Cleaning the leather might affect its color. If you choose to clean the leather, first remove the cover/case from your iPad. Use a clean cloth with warm water and mild hand soap to gently clean the leather. Wipe the outside and the inside with a soft, lint-free cloth to remove any dirt. You can also use a mild cleaner along with a dry clean cloth. Mild cleaners or conditioners might help remove some stains but might also change the color of the leather.

Keep your iPad leather cover/case away from prolonged intense sunlight, heat, and humidity. Exposure to water, oil, makeup, and dyed materials (such as denim) can stain tanned leathers.
iPad Silicone Case
To clean your iPad Silicone Case, remove your iPad from the case. Use a soft, slightly damp, lint-free cloth to wipe the outside and the inside of the case. Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean the iPad case.

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iPad

Handle your iPad with care to maintain its appearance. If you're concerned about scratching or abrasion, you can use one of the many cases sold separately. To clean iPad, unplug all cables and turn off iPad (press and hold the Sleep/Wake button, and then slide the onscreen slider). Use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, compressed air, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean iPad. iPad has an oleophobic coating on the screen; simply wipe iPad's screen with a soft, lint-free cloth to remove oil left by your hands. The ability of this coating to repel oil will diminish over time with normal usage, and rubbing the screen with an abrasive material will further diminish its effect and might scratch your screen.

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iPod

iPod touch
To clean iPod touch, unplug all cables and turn off iPod touch (press and hold the Sleep/Wake button, and then slide the onscreen slider). Then use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, compressed air, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean iPod touch.
iPod classic
To clean iPod classic, unplug all cables, turn iPod classic off, and slide the Hold switch to HOLD. Then use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, compressed air, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean iPod classic.
iPod nano
To clean iPod nano, unplug all cables, turn iPod nano off, and slide the Hold switch to HOLD. Then use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, compressed air, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean iPod nano.

On iPod nano 6th generation, which has no hold switch, you need to press only the Sleep/Wake button to turn the device off before cleaning.
iPod shuffle
To clean iPod shuffle, unplug all cables, turn it off (slide the switch to OFF), and use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, compressed air, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean iPod shuffle.
iPod mini
To clean iPod mini, unplug all cables, turn iPod mini off, and slide the Hold switch to HOLD. Then use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, compressed air, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean iPod mini.

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Learn more

For more information on cleaning, handling, and working with your Apple Product, please refer to the User Guide that came with your product or download a copy.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Get recommendations and guidelines for cleaning your Mac, iPad, iPhone, iPod, display, or peripheral device. Apple products are made with a variety of materials, and each material might have specific cleaning requirements. To get started, here are some tips that apply to all products: Use only a soft, lint-free cloth.

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While you may want to clean your smartphone, some substances can damage the device.

Dr Lena Ciric, a microbiologist from University College London, says you can effectively clean your phone using just household soap and water.
Video journalist: Chris Fox

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While you may want to clean your smartphone, some substances can damage the device. Dr Lena Ciric, a microbiologist from University College London, says you can effectively clean your phone using just household soap and water. Video journalist: Chris Fox

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COVID-19: resources for healthcare workers - Coronavirus | GAMA Healthcare

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Educate staff and promote best practice with our coronavirus resources from GAMA Healthcare. Developed with our in-house team of senior Infection Prevention and Control specialists.

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Ble alla i gael gwybodaeth dechnegol am ddefnyddio'r Gwasanaeth Ymgynghori Fideo?

Mae manylebau technegol ar gyfer gwneud galwadau fideo - gan gynnwys y gofynion offer a lled band - ar gael ar y wefan ganlynol. Mae'r wefan yn cyfeirio at "Attend Anywhere" sef y platfform ymgynghori fideo a ddefnyddir gan y gwasanaeth.

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Ble alla i gael gwybodaeth dechnegol am ddefnyddio'r Gwasanaeth Ymgynghori Fideo? Mae manylebau technegol ar gyfer gwneud galwadau fideo - gan gynnwys y gofynion offer a lled band - ar gael ar y wefan ganlynol. Mae'r wefan yn cyfeirio at "Attend Anywhere" sef y platfform ymgynghori fideo a ddefnyddir gan y gwasanaeth.

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digitalcommunities@wales.coop
0300 111 5050

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These are worrying times, particularly for people who are facing the prospect of self-isolating for periods of anywhere between 2-12 weeks.

Thankfully, for many people, digital technology means they will be able to socialise online, shop for groceries, find health information and access resources and activities to keep them occupied.

For some however, particularly those who are elderly or vulnerable, this might not be the case. But we can all help support our colleagues, friends and neighbours who need help to use digital technology at this time.

Become a digital companion

Digital companions are people who support a friend, neighbour or family member to get online and use technology. If you know someone who needs one-to-one support from a trusted friend, let them know you're willing to help them. Whilst you may not be able to see them face-to-face (if they have a pre-existing health condition or are vulnerable, you must stay away to control the spread of the virus), you can talk them through simple tasks on the phone.

Learn my Way - learn how to use the internet

Learn My Way is a website of free online courses, built by our partners the Good Things Foundation, to help people develop their digital skills.

The website contains over 30 free courses designed to help beginners get started with the online basics - using a mouse, keyboard, setting up email accounts and using internet search engines - while also offering plenty to help people develop their digital skills further. There are modules to help people make video calls, socialise online and shop online.

Please signpost people to these useful resources. You could even work through the modules with them over the phone if they need support.

Support from DCW

Our DCW digital inclusion advisors are on hand to provide help with enquiries about digital inclusion and helping people get online in light of the Coronavirus. We can provide advice via telephone or through video conferencing - just phone us on 0300 111 5050 or email digitalcommunities@wales.coop if you need our support. Events are moving very fast, we are working as a team to develop specific resources that will be accessible in the coming days and weeks on this website.

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These are worrying times, particularly for people who are facing the prospect of self-isolating for periods of anywhere between 2-12 weeks. Thankfully, for many people, digital technology means they will be able to socialise online, shop for groceries, find health information and access resources and activities to keep them occupied.

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Attend Anywhere is a web-based communication platform that allows video appointments to take place between patients and clinicians.

These appointments can take place anywhere, such as at work, school or home.

Attend Anywhere is accessible via any type of device that has Internet access e.g., smart phone, tablet, Laptop or computer with a webcam running Chrome or Safari browsers to use it.

What are the benefits of using a video consulting service?

Save on time, travel and carbon foot print

Reduce transport and travel difficulties

Improve patient accessibility and choice

Reduce time off work, school and other responsibilities

Reduce impact on your health and others (e.g. leaving home too much travel, spreading germs)

How will it work?
Your health or social care provider will give you a website address for its video clinic. Most services will give you an appointment date and time when you should start your video call. You do not need to download an App or create an account.

Video consulting is not suitable for all types of consultations, for example, if you need a physical examination or a procedure. Your health or social care provider can advise you on what is appropriate for you.
What are the Key Features of Using Attend Anywhere?

No installation or downloads needed - the service is web-based, so easy to use.

It is free for patients to use (except if using mobile data).

No recording of the video appointment is possible.

Safe and secure virtual 'Waiting Rooms' and 'Meeting Rooms'.

Confidential and anonymised.

Automatically tests the call for video and audio, to check the device is suitable.

Automatically asks the patient to accept the camera and microphone for easy access.

Comparable treatment, care and support as an in-person appointment in many ways.

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What is the NHS Wales Video Consulting Service?

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Attend Anywhere is a web-based communication platform that allows video appointments to take place between patients and clinicians. These appointments can take place anywhere, such as at work, school or home. Attend Anywhere is accessible via any type of device that has Internet access e.g., smart phone, tablet, Laptop or computer with a webcam running Chrome or Safari browsers to use it.

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TEC Cymru - How to use the NHS Wales Video Consulting Service for patients

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DCW Covid-19 Support for Care Homes Guide (English)

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DCW Covid-19 Support for Care Homes Guide (English)

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On a WiFi or wired internet connection, the Attend Anywhere video calls do not cost anything.

If using mobile data: waiting for your call to be connected has no cost, once you are connected a typical 20 minute the Attend Anywhere video call call will cost 230MB of data on a mobile device. Data use is less on lower speed connections.

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On a WiFi or wired internet connection, the Attend Anywhere video calls do not cost anything. If using mobile data: waiting for your call to be connected has no cost, once you are connected a typical 20 minute the Attend Anywhere video call call will cost 230MB of data on a mobile device.

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NHS Wales Video Consulting Service Website (TEC Cymru)

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NHS Wales Video Consulting Service Website (TEC Cymru)

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The NHS Wales Video Consulting (VC) Service is a video consultation service rolled out by Welsh Government to offer healthcare services in a safe and secure way to see patients via a video appointment, rather than seeing them in-person. The VC Service is delivered via a communication platform called 'Attend Anywhere'.

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The NHS Wales Video Consulting (VC) Service is a video consultation service rolled out by Welsh Government to offer healthcare services in a safe and secure way to see patients via a video appointment, rather than seeing them in-person. The VC Service is delivered via a communication platform called 'Attend Anywhere'.

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NHS Wales Video Consulting Service - Patients

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NHS Wales Video Consulting Service - Patients

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NHS Wales Video Consulting Service - Patients

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Are you a patient looking for further information on the NHS Wales Video Consulting Service? Everything you need to know can be found below.

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NHS Wales Video Consulting Service - Clinicians

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NHS Wales Video Consulting Service - Clinicians

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NHS Wales Video Consulting Service - Clinicians

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Are you a clinician looking for further information on the NHS Wales Video Consulting Service? Everything you need to know can be found below.

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If you arrived here due to problems occurring during the wizard, consult the following sections for a possible solution. After you make the necessary adjustments, return to the Video Call Setup wizard page and click Restart to run the tests again.

If you can't resolve your issues using the information on this page, contact your consultation provider for assistance.

Connection/stability issues

Speaker issues (desktop/laptop computers)

Microphone issues

Desktop/laptop computers

Mobile devices

Video issues

Desktop/laptop computers

Mobile devices

General issues

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If you arrived here due to problems occurring during the wizard, consult the following sections for a possible solution. After you make the necessary adjustments, return to the Video Call Setup wizard page and click Restart to run the tests again. If you can't resolve your issues using the information on this page, contact your consultation provider for assistance.