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Watch the video and discuss the question :

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Watch the video and discuss the question :

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1. What types of decision making process that used by the Fresh Direct?
2. How the decision making process can be implemented using the informations sytems and what types of tools that you can see in the video?

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Improving decision making in Fresh Direct

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1161201580 CHEW SIN JIE
1161201460 CHEE JIA EN
1161201477 LEE SER CHEE
1161201451 ONG XIN PEI

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CHEN LAI SEE 1161201787
KUA BEE CHING 1161201845
CHONG JIE YI 1161201670

1.The type of decision making of fresh direct is structured.The activities of fresh direct conpany during make decision are managing data, collect data into report,delivery the goods to customers daily,help manager to decide customers issues.

2.They making choose alternative work and monitoring how well solution is working.The tools of fresh direct used are bring data to multiple systems,management shipping dock management one report processes like inventory and put it on a plasma screen.

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Poonkodi Ganthi 1161202676
Shaline  Muniamdy 1161202166
Chong Jing Nuor 1161201643
Ong Jing Qing 1161201756

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Noramanina 1151101650
Aida suhailah 1161202108
Wan nur amirah 1161202026

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Process/ Activity
1) production
2) delivery process
3) call center

Types of IS/ system
1) real-time tracking the delivery truck, where is the truck located
2) SAP
3) convert data into report

Decisiom making process
1) to solve the delivery truck delayed problem, they decide to send another truck to replace the broken truck by tracks where does the broken truck located.
2) manager can react immediately to the problem that customer faces

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1151204084 Kenny Ng Kian Hiap
1141124713 Lee Jun Rong
1151203986 Wong Jin Hui
1141124825 Nureliahani
1151204054 Tien Wee Tong

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Type of decison making - structured because it does routine activity such as truck delivery and the tracking of the truck

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They use SAP tools to track the delayed truck and the information will appear at the company dashboard.
The staff of the company will look at the dashboard and solve the problem by sending a new truck to delivery the product.

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1)-structured -> repetitive routine such as producing daily,fresh and high quality products for consumers

2)-ability to provide high quality food to customers
-added convenience to home delivery with the real time saver
-allow to engage with employees in a efficient way
- tools such as hand held devices,computers, real time tracker