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Q. What is user testing? Explain it.

ANSWER

User testing is a test conducted to evaluate how easy (user-friendly) a certain website is, and how simple/straightforward it is for the users to reach their goals.

Q. What are the types of testing done?

ANSWER

- Usability Testing
- Focus Groups
- Beta testing,
- A/B testing
- Surveys

Q. Elaborate on one type of user testing with examples.

ANSWER

A/B testing is a method of comparing two versions of a webpage or app against each other to determine which one performs better. It is where variants of a page (with ONLY 1 element (e.g. header, footer, colour, font size) are changed) are measured to determine which is the better received version.

Q. State your reference.

ANSWER

- Adobe Blog
https://theblog.adobe.com/the-top-5-user-testing-methods/

- VWO
https://vwo.com/ab-testing/

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Q. Look through the reviews made by users and select out some constructive comments.

Map the comments to the principles that it has infringed. You could have list out more than one principle that it has infringed.

ANSWER

Application used : STProperty

Rating: 3.2 stars

User's comments -1 : Doesn't show any search results. Sometimes can't even turn on the app properly it just hangs with an empty screen. Unusable.

Principle violated-1 : Usability, because can't even turn on the application; predictability - canot show search results

User's comment - 2 : Cant search for rental listings by district or estate Whole list of irrelevant listings appears. Cannot filter by districts or estates. Difficult to use.

Principle violated- 2: Predictability, because the complaint says on how it is difficult for them to use the search function.

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Done

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Q. Understand the interaction design process that you should adopt in embarking on a mobile application project.

ANSWER

1. Analysis
- To define the project (find problematic areas in the project).
- Interview clients/users
- Research, gather information with team.
- Ideation, brainstorm about possible solutions, choose and refine the most workable ideas.

2. Design
- Prototype the product (application) to create real-life models.

3. Iteration
-  Monitor the performance
- Find opportunities to improve
- Repeat process, find opportunities to modify and improve the design.

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Q. Define interaction design and describe how it is different from information architecture, product design and visual design.

ANSWER

Interaction design concerns the user behaviors and actions during a user flow of an interface.

Information architecture revolves around how information on the website is structured. Product design concerns the creation of the new product; visual design focuses on the aesthetics of a site and enhances its contents by implementing elements like images, colors, fonts, etc.

Interaction design is where various factors (such as environment, people, devices, etc.) are taken into consideration to create an engaging experience for the users. It also helps create meaningful relationships between people and the products and services

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Q. Selecting team members for a group (for the purpose of the assignment)

ANSWER

DISC - I/S

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Q. Identify one app that you use getting information/updating information online that you would not be able to perform on a website. From this app, list the category, features, what functions do you use and why, what you like about it as compared to other competitors.

ANSWER

Snapchat

- Category: Instant Messaging

- Features: Filters, Lenses, Music Identifier (Shazam), Capturing memories, Self-destruct photos and videos, video/image messaging, streaks, location identifiers, QR code scanner

- Functions used is instant messaging by taking photos, which allows us to convey so much more (in visual terms) to the recipient.

- What I like about it is that it is one-in-a-kind, it allows people to build new friendships and bond old ones - through short snaps of photos. It also has multiple features like stickers, drawing , location pins, and filters, which opens up alot of creative opportunities and a chance to express them visually.

It also helps retain memories - the function of saving 'snaps' into 'memories' enables us to keep the pictures in a storage and view them back at any time.

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Q. What are the new consumers' expectations?

ANSWER

The new consumers' expectations are :
- must be easily accessible online, through mobile applications
- must be easily shareable
- aesthetic, interactive, interesting, responsive and trendy

Q. What is on-demand economy?

ANSWER

On-demand economy is  is defined as economical activity generated by technology companies that fulfills the consumers' demand via immediate provision of services/goods.

Q.  What are the industries that have been disrupted?

ANSWER

Travelling - lesser dependency on travel agencies, more people who find their own package/plan their itineraries independently.

Banking - Mobile banking reduces dependency on consumers needing to make trips to a physical bank.