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Creating an effective learning environment

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Skill Scan

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Unit 101 - Health & Safety in the Call Center

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Unit 101 - Health & Safety in the Call Center

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https://www.slideshare.net/CCMGSA/health-safety-ccmg

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Link to Level 3

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Access to Level 3 Diploma in Contact Centre 3412-04

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Link to Level 2

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Access to Level 2 Certificate in Contact Centre 3412-03 (2)

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Induction Presentation

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Level 3 Handbook

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Level 2 Handbook

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Qualification Handbook

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Assessor Guide - Marking and Signing Off

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Assessor Guide - Marking and Signing Off

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Learner Guide - Steps for Editing Evidence

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Learner Guide - Steps for Editing Evidence

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Learner Guide - Steps for Uploading Evidence

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Learner Guide - Steps for Uploading Evidence

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https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm

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Awarding Body

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Resources

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https://www.callcentrehelper.com/positive-words-to-increase-customer-satisfaction-78084.htm