# data[].attributes.body
(18/7/2017)

At 9.00 am in the morning, I have a thumbprint and then start my work. Today, I just help Puan Siti Nur Fitriyani (operator) by help her print and make a copy of paper. In this opportunity, we are talk about the scope of her works. She also tells me about the Grand River View Hotel promotion to attract the tourists to stay at their hotels. What important to them is service. They tried to deliver a good service by make the guests satisfied. At 12.00 pm to 1.00 pm, I have a rest. She also teaches on how to use a console and how to make a call and answer the call. There is differentiating call that came from guests or the hotels. Before I come home, En Hamzah as a steward at GRV hotel have asked for a help to help him at the kitchen. I help him count a spoon that are going to use in the events tonight. At 5.00 pm, I finish my entire job.

# data[].attributes.body
(19/7/2017)

At 9.00 am, I have a thumbprint and continued my job as usual. Today, I learn how to promote a hotel. I have being asked to make a card. The card will be given to the guests who check in at the hotel. One hundred copy of paper have been made and I have been asks to cut the paper and make it to the small cards. At 12.00 pm to 1.00 pm, I take a rest and eat at the canteen. After take a break, I have to arrange a file of application of leave that workers apply. Next, arrange the event order of the day based on day and get to know the event of that day. Lastly, I have being brought by En Nik to looks around the hotel and get to know what type of room that has in the GRV Hotels. We made a short visit at every floor and room. What important, I learn about types of room and price that GRV offers for that room and others facilities that GRV serves.  At 5.00 pm, I finish my entire job.

# data[].attributes.body
(20/7/2017)

At 9.00 am in the morning, I have a thumbprint. As usual, I continued my job by helping the staffs on that day. The staff or operator in charge this morning is Ahmad Fikri Bin Abdullah. Today, he teaches me about system that GRV hotels use to make a booking, check in and others. That system is known as IFTA system. There a lot of hotel used this system. There are only 10 people can log in in these systems. After learn about systems, I also learn about the rate of rooms. Yesterday, I made a visit with En NIk. Today, I know the rate of the rooms. There are 5 types of rates. At 12.00 pm, I have a briefing. I am being told that we have to split shift. I have to works 3 hours in the morning (9.00 am to 12.00 pm) and 5 hours in the evening (6.00 pm to 11.00 pm). At evening, I am helping at the banquet. There are events by Kementerian Kesihatan Malaysia (KKM). I just help by serve food in the plate to be serving to the guests. There are eight menus that we served. At 11.00 pm, I finish my entire jobs.

# data[].attributes.body
(21/7/2017)

At 9.00 am, I have a thumbprint and start my work as usual. Next, I just help others operator in doing their job like print the paper and Photostat paper and others. I also sit at the front desk. Greet and welcome to the people who check in at the hotels. At 12.00 pm, I finished my entire work at first shift. My second shift is at 6.00 pm. In this time, I just help at the banquet. Today event is Chinese wedding. Like yesterday, I just prepare the food to be served in the plate. Next, I know a little about Chinese wedding after look at the events. I know their culture and types of food types eat by look at their wedding. At 11.00 pm, I finish my entire job.

# data[].attributes.body
(22/7/2017)

At 9.00 am in the morning, I have a thumbprints like usual. Two days helping En Hamzah and all the Chef at the banquet, I continued my job as usual. Today, I sit at the front desk, greet the guests warmly and keep smile. Some of the guest has asked for some information about the place they can go after having a breakfast. As a tourism student, I was being able to give the information. I feel very happy can help them. Thank to En Aiman who gives me the chance and teach me how to communicate with guests.  I also help them to check out. After that, En Hamzah again is calling for my help at the kitchen. I help him by count the things that we used yesterday for the events.  After help him, I continued my work at front desk. At 5.00 pm, I finished my entire jobs.

# data[].attributes.body
(24/7/2017)

Today, I start my worked at 7.00 am in the morning. Starting from today, I was currently changed to food and beverage departments. Firstly, I have met En Zakimi as the captain at the D’Brasserie. He tells me on what I have to do and not to do while in work. Before starts my works, he was tell me the name of the head of department, where is Mr Lim Hock Guan. The supervisor at the D’Brasserie is Wan Azmi. There are two captains at there, Siti Aminah and him. Nurain as a waitress have help and teach me how to setting the table and arrange cutlery in the right way on the table. Not only that, today I have to remember the entire best menu at here and so that I can suggest to the guests if they ask what food that they can enjoy the best. Every day, there are a breakfast and as a waitress, we have to make sure all the guests fell comfortable and enjoy to eat. The breakfast start from 6.30 am until 10.30 am. I was supposed to collect their plate if they finish and help them if they need a help. I learn how to bring a plate on the tray in the right way. There are some guests who ask me about the place they can go. Not only that, they also ask what type of food they eat to me. What important is, the breakfast that has prepared by the chef is based on local food. At 3.00 pm, I finish my entire works.

# data[].attributes.body
(25/7/2017)

Today, I start my worked at 7.00 am in the morning and like usual, I have a thumbprints. For the breakfast, today menu are nasi dagang, nasi impit, roti jala and others local foods. Today, I have to make sure the entire table clean, wash the ashtray and setting the table for the next event. I have been teach on how to setting a table for VIP by Natizal(waiter). There are an event that involves Malaysian army, tea time and lunch. I have to make sure the event was run smoothly like supposed to be. I also collect the plate, send food to the VIP and setting the table. Afterwards, I am directed by En Zakimi to send souvenirs to the selected room that will be check in by guest at 2pm with Natizal. At 3.00 pm, I finish my entire works.

# data[].attributes.body
(26/7/2017)

Today, I start my work at 3.00 pm in the evening. Today, I learn on how to manage and handle an event. The captain (Puan Aminah) has tell me the important thing that should we do to make sure the event run smoothly like plans. Today, we have a birthday party. At night, we have a candle light dinner. As a staff at D’Bra, we have to prepare all the events. Tomorrow, there are big events involve 500 people of government pensioner starting from 27 until 29 july and 100 people from Chinese event at night. At night, I learn how to make a bird of paradise using napkin and clear the place. At 11.00 pm, I finished my entire works.

# data[].attributes.body
(17/7/2017)

At 9.00 am in the morning, before I start my SIEP, I have a briefing with Human Resources Manager, Encik Munir. Firstly, he asks me to fill the report form for the Industry Training. He also informed me about the scope of my work. I have being told on what to do and not to do while in work. I also have a thumbprint to make sure I came at work as schedules. After that, I was being brought by him to look around the hotels. Then, I was being brought to Front Office (FO) Departments. At there, I was being told about the Front Office Organization chart. I was being introduced among the workers. After that, Siti Syahida Zainal (operator) was given me a copy of operator com reservation. Next, she teaches me how to use a console and pick up a call. That was very impressed me that she able to manage all the call alone. I also using Photostat machine to make a copy of paper.  I was given a brochure about GRV Hotel. At evening, I was being asks to sit at the front desk. I learn how to greet people and welcome them. Smile is very important. At 5.00 pm in the evening, I finish my entire job.

# data[].attributes.body
(27/7/2017)

At 3.00 pm, I started my work as usual. Have a thumbprint and then continued my job. Today, I have to prepared and get ready for the today event. I have to setting the table, wash the ashtray, and greet the people who come to the D’Bra. Today, all the waiter and waitress have been given 30 minutes to take a break. There is lunch for the government pensioner. All of us have to take care for 500 people. We have to collect the plate and put in on the tray. Make sure they enjoy eating. After that, clear the table and then setting the table for the second time. I also take an order from the guests who came to have drinks. For dinner, I was being told to sit at the hostage and greet the government pensioner. After clear the entire table and setting the table, at 11.00 pm, I finished my entire works.

# data[].attributes.body
(28/7/2017)

Today, I started my work at 7.00 am in the morning and have thumbprints. Today, I have to setting the table for VVIP and serve them. I have to make sure they satisfied with my services. After that, clear and setting the table for the lunch. For lunch, I have been asked to sit at the hostage and greet them. Some of them like to talk and currently ask the place that they can visit. I also collect plate and setting the table. After the lunch time over, all of us have to clean the table. I also learn how to make water for the guests. At 3.00 pm, I finished my entire works.

# data[].attributes.body
(29/7/2017)

Started my work at 7.00 am in the morning and then have a thumbprint. Today, I have to setting the table, wash the ashtray, collect the plate that guest used and help them if they need. For lunch, I have to collect the plate and setting the table. The lunch was the last event at D’Bra. Because of that, I have to make sure the entire table look like the usual. At 3.00 pm, I finished my entire works.