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Damage control - how to intercipate & control situation

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Damage control - how to intercipate & control situation

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- make rapport with patient
- effective communication

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How to implement quality in our daily practice?

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How to implement quality in our daily practice?

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1) looking at error or problem
2) Monitoring & evaluation
3) Remedial measures

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Clinician need to involve in quality to ensure effectiveness, appropriatnesss & necessity in delivering services

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Clinician need to involve in quality to ensure effectiveness, appropriatnesss & necessity in delivering services

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Commitment of top manager to ensure success of QA in organisation

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Commitment of top manager to ensure success of QA in organisation

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problem solving by using root cause analysis and remedial action

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problem solving by using root cause analysis and remedial action

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Stop blaming people. Find the solution

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Be clear on the objective / purpose or intention when carrying out QA work. 

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Be clear on the objective / purpose or intention when carrying out QA work. 

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what are the strategy plan to stimulate clinician interest towards QA?
do you implement regular training,meetings? when can we bring this matter to them is it during departmental meeting,hospital meeting or specific quality training?

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To understand the benefit in applying QA in health service

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Quality is a clinical marriage of a few components such as

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Quality is a clinical marriage of a few components such as

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KPI, CPG, infection control, damage control, POMR, credentialling

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1. roles of top management in implementing qa in department
2. involvement of stakeholders
3. manager works together
4. important of qa- value to patient care
5. dont shoot the messenger
6. important of root cause analysis
7.manager should know how to plan'
8. "if u fail to plan ,u plan to fail"

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"If  a flower doesnt bloom, fix where it grows, not the flower.."
The important of creative management, be a leader not a boss..

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i learn that in order to ensure quality we need to identify our role , set our goals, work towards achieving that goal

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i learn that in order to ensure quality we need to identify our role , set our goals, work towards achieving that goal

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Sharing the problem and how to identify and action taken

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Element in Quality for healthcare services

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No fault finding but opportunity for improvement

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No fault finding but opportunity for improvement

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2. motivation
3. effectiveness
4. responsibilities
5. innovation and creativity
6. leadership and management
7. understanding error causation
8. benefit of probiotic and prebiotic
9. QA can solve many problems

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2. important of clinician involvement in QA activities
3. Knowledge is power
4. quality is appropriateness and necessity
5. We can control our work system rather then blaming it
6. Leader should find solution rather then give punishment
7. Damage control is important
8. When a HOD/Manager get really involved in QA activities, it easier to give awareness to staffs to be involved to.

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Be realistic

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1. To identify the problem and improve on the remedial.
2. Quality should be a value added on the daily clinical work.
3. Continuous audit should be in place to ensure good quality service to patient

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know who we are (OUR ROLE)
QA is simple and straight forward
QA is the tool for improvement