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MONDAY:

~Come to office at 8.15 am and the officer ask me to punch card
~Welcoming briefing from boss's personal assistant, Mr. Hafiz.
~I have to work one week in hotel and another week at travel agency's office
~Mr. Hafiz introduce me to Mr. Syahir who is Hotel Manager Bin Khaled.
~Mr. Syahir and me went to Hotel which is 100 meter from the office.
~Mr. Syahir introduce me to Mr Affandi who is supervisor housekeeping's hotel
~They show me some room. The hotel only have 21 room. Which is Premium Family Room (only one unit), Family Room (2 unit only), Triple Room (3 unit only), Semi Deluxe Room (2 unit only), Twin Room (4 unit only) and Queen Room (8 unit only)
~Mr. Affandi teach me how to clean and arrange every room. Every room have their own way to arrange and set up
~Mr. Affandi also ask me to complaint whatever wrong and ask me some suggestion to improve the hotel

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TUESDAY:

~Come to hotel at 8.15 am and punch card
~Waiting for Housekeeping's supervisor
~First, Mr. Affandi will look at system computer to know the empty room for clean up.
~Then, he will open all the empty rooms for easily the staff to know and clean the dirty room
~I'm only looking and follow him
~Mr. Affandi show me the store where they keep all the things such as mattress, blanket, towel, drinking water, coffee 3 in 1 and others
~Today, he only show me more details the movement from start until the room are finished clean
~Every things in the room must follow how many pillow are there in the room. For the example, if the pillow in the room have two pillow, so the coffee 3 in 1, glass, drinking water, shampoo & soup and towel must also have two.

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WEDNESDAY:

~Come to hotel at 8.20 am and punch card
~Waiting for manager free
~Today, the manager teach me how to handle the reception section.
~But, Mr. Syahir only teach me the basic one because the system is private
~I have to memorise the colour of the rooms.
1. Green - Available(empty room)
2. Red - Not available(have guest)
3. Yellow - Already booked by guest
4. Orange - Today's checkout
5. Blue - Housekeeping(dirty and need to clean up)
6. White - Maintenance(under construction)

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THURSDAY:

~Come to hotel at 8.15 am and punch card
~SV ask me to look at the computer system for looking the empty room to clean up.
~I have to open the empty room as yesterday he do with the help and observation by the SV
~Then, I have to complete the things that already finish such as coffee 3 in 1, drinking water, towel and other where there can search in the store that provided by the hotel
~My task for today are wiping furniture, arranging accessories, sweeping, washing dirty cups and cleaning and wiping the toilet

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FRIDAY:

~Come to hotel at 8.00 a.m and punch card
~Today is friday, so I will work for half day which is from 8.30 a.m until 12.15 p.m
~ As usual, i will waiting for Encik Affendi to come first
~Then, he teach me how to arrange the bed
~First of all, we must change the mattress with the new one
~Then put the white mattress and arrange its for looking neat.
~Next, puts the blanket above the mattress and pack the bedside and make it look neat and sharp.
~Last but not lease, put the pillow case and put the pillow above the bed
~The picture are shown the one of the rooms that I make its.

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SUNDAY:

~Come to office at 8.20 a.m and punch card
~Starting today, I will work and learn how to manage in the office area
~Todays don't have a lot of work
~So, my another practical friend and I were making a copies of some companies for future reference
~Look easy. But not easy as you can see because I have to check the expired date and have to photostat upright and neat.

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MONDAY:

~Come to office at 8.10 a.m and punch card
~Today, i have to learn how to make a quotation
~My another practical friend ask me to make quotation for travelling Universal Studio Singapore (USS) and Legoland Malaysia.
~They give me the hard copy, and I have to do the same but with my own creativity
~And the result, they very satisfied with my work and praise me because I am a faster learner.

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TUESDAY:

~Come to office at 8.15 a.m and punch card
~ Today, the worker from Johor Bahru's office came to teach me how to make a brochure to Umrah dan Ziarah and Hajj.
~This is because they want to promote to people as soon as possible because the 'Raya Haji' is nearly arrive
~To make the brochure not easy because we have to put creativity and knowledge
~The brochure must have company details, contact number, address, advantage when they take their package and more
~The most important thing in the brochure is the logo of BinKhaled Travel & Tours. So that, customer will know that the brochure and package are from BinKhaled Travel and Tours Sdn. Bhd

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WEDNESDAY:

~Come to office at 8.20 a.m and punch card
~Today, I continue doing yesterday brochure
~I have to make more than three brochure so that the big boss with check and choose the good and nice one
~So today, I have to present to the boss about the brochure and he choose one of them with the good information and nice design at the brochure
~After that, I have to pass the brochure to the JB's worker and have to multiply the brochure

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THURSDAY:

~Come to office at 8.25 a.m and punch card
~Today, at the morning and every Thursday they will 'Gotong-Royong' to clean up the office.
~My job is to arrange the fail follow their name and date (shown on the picture)
~On my last day at the company, they give me some advises and tips for future