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Hi

1) Do you think recording your literature important?

In my opinion, yes because literature review helps me in collecting data for doing research. It can helps me in sources of information that is needed to develop a context for my research.

2) What are the information that you will record in your log?

- Objectives
- Data collection method
- Main findings
- Suggestions
- Link to research

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Record our literature is very important because it ease me what to do in my research. It also can give me more idea to right my research.
I will record the year of publish, name of author, the title of research, keynote that i get from the research and conclusion or material that i can use for my research

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Dear Students

Norzuwana Sumarjan
1yr
Dear Students 
1) Do you think recording your Literature important?
2) What are the information that you will record in your log?
17 comments

Anonymous 1yr
1. Yes and this will actually simplify my work by summarising all necessary information of the my research/study references

Anonymous 1yr
2. Objectives/aims of research. Methods used. Its findings. Future research opportunity/suggestions. How the research can link with my work

Anonymous 11mo
Glad it helps

Anonymous 8mo
yes. recording the literature is important because when we write something in the log, it automatically can be the references for us soon and it is also can be references to others. the information that will i record in my log is all about my research and maybe about how can i survive in my study life.

Amirul Rayyan Ayie 8mo
1. recording my literature is important because sometimes we need to refer all the information that we had collected. 2. the information that will be record is aim/objectives of research, methods, suggestion.

Anonymous 5mo
Yes. because it will help us when we are doing research and we can refer easily.

mohamad tarmizi bin mohamad noor 16d
1)yes, i think recording the literature is important because its helps to organize our literature systematically. it also easily retrievable and safe. 2) the information that i put i the log is the goal/objectives of the research, methods and problem solving

nuraina aziz 15d
1- Yes, it is essential to effectively organize the information from each resource and to be well prepared for writing your literature review. 2- The theories, findings and methodologies presented in the resources, as well as the citation information of these resources. Keeping this record will also help me make connections between resources.

Anonymous 12d
- Yes, recording the literature is very important and will be very helpful in preparing and completing our research. - the information i will record are include the objectives of the research, the findings, any suggestions, any examples and the methodology used.

Nur Wahida 6d
1. Yes. I think it is very important to record my literature because it can help me to organise my literature systematically. Moreover, the literature is easily retrievable and safe when I record it. 2) The information that will record in the log is the author name, year,title, objective and purpose, methodology, main findings and many more.

Laila Zainal 5d
In my opinion, recording the literature is very important its can helps me to lessen my work especially for Review of Literature, easily retrievable and safe and an helps to organize my literature systematically. Information that i record are authors, year, journals, title, purpose, methodology, main finding, link to research etc.

Atiqah adib 2d
1. It is important for me to record my literature because it will be easier for me to refer on what i have been working on and also to identify the issues of my topic. 2. the topics, my resource of finding, the issue/problems, also the objective of my research.

Wan Atirah 2d
Yes, it is important. We will record the title, the author's name, the purpose of the article, the methodology, and findings, the year of articles, and the future research

nur diyanah ishak 2d
Dear Dr. Wana. 1) Yes. In my opinion it is very important to record the literature because it can help me to organize my literature systematically. Moreover, the literature is easily to retrieve it. 2) The log literature information : author name, year, title, objective and purpose, methodology, suggestion of main findings and link to your research.

awin rizal 2d
1) Yes, I do think that recording literature review is important. It can help me to easily find the sources and I can also find the information as well as I can refer to it without having any trouble. 2) The information that I will record in my log is title, author, year, purpose, objectives, findings and methodology.

Zaharatul Laili 1d
Yes, it s important because it help to keep track of all those resources that we find. Information that can be recorded are the title, author, year, objective, methodology and many more.

Rose Diana Natasha Razali 6m
Yes, it is very important to record literature review because it easy for me to use to support my research and easy to refer back when i want to search, Information that can be log is year, title, objectives, main finding, methodology,suggestion for future research
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Read the following article and log the necessary information using the example given in teh slide

Norzuwana Sumarjan
1yr
Read the following article and log the necessary information using the example given in teh slide
9 comments

Anonymous 1yr
Author/Year/Journal- Norzuwana Sumarjan, Susan W. Arendt, Mack Shelley/ 2011/ TQM Journal Title- Incongruent quality management perceptions between Malaysian hotel managers and employees Obj- to compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Method- used quantitative and qualitative approaches -questionnaires were administered to HQMs and hotel employees. -interviews were conducted with a smaller subset of the HQMs. Findings- Compared to hotel employees, HQMs had higher scores for all leadership and workforce items. Comparing managers’ perceptions revealed a statistically significant difference between three- and four-star with five-star hotels on developing explicit quality policies and measurable objectives. For employees, there were statistically significant differences for most of the questionnaire items between three- and four-star with five-star hotels. HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perception incongruences between employees and managers. Future- future research utilizing the other five criteria of Malcolm Baldrige National Quality Award may be beneficial. Link- if my work is to study on the hotel guest satisfaction, i can use the research to refer on the degree of service quality perception by the suppliers.

mohamad tarmizi bin mohamad noor 16d
Author/Year/Journal- Norzuwana Sumarjan, Susan W. Arendt, Mack Shelley/ 2011/ TQM Journal Title- Incongruent quality management perceptions between Malaysian hotel managers and employees Obj- to compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Method- used quantitative and qualitative approaches -questionnaires were administered to HQMs and hotel employees. -interviews were conducted with a smaller subset of the HQMs. Findings- Compared to hotel employees, HQMs had higher scores for all leadership and workforce items. Comparing managers’ perceptions revealed a statistically significant difference between three- and four-star with five-star hotels on developing explicit quality policies and measurable objectives. For employees, there were statistically significant differences for most of the questionnaire items between three- and four-star with five-star hotels. HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perception incongruences between employees and managers. Future- future research utilizing the other five criteria of Malcolm Baldrige National Quality Award may be beneficial. Link- if my work is to study on the hotel guest satisfaction, i can use the research to refer on the degree of service quality perception by the suppliers

nuraina aziz 15d
Author/Year/Journal- Norzuwana Sumarjan, Susan W. Arendt, Mack Shelley/ 2011/ TQM Journal Title- Incongruent quality management perceptions between Malaysian hotel managers and employees Obj- to compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Method- used quantitative and qualitative approaches -questionnaires were administered to HQMs and hotel employees. -interviews were conducted with a smaller subset of the HQMs. Findings- Compared to hotel employees, HQMs had higher scores for all leadership and workforce items. Comparing managers’ perceptions revealed a statistically significant difference between three- and four-star with five-star hotels on developing explicit quality policies and measurable objectives. For employees, there were statistically significant differences for most of the questionnaire items between three- and four-star with five-star hotels. HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perception incongruences between employees and managers. Future- future research utilizing the other five criteria of Malcolm Baldrige National Quality Award may be beneficial. Link- if my work is to study on the hotel guest satisfaction, i can use the research to refer on the degree of service quality perception by the suppliers.

Anonymous 12d
Author/Year/Journal- Norzuwana Sumarjan, Susan W. Arendt, Mack Shelley/ 2011/ TQM Journal Title- Incongruent quality management perceptions between Malaysian hotel managers and employees Obj- to compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Method- used quantitative and qualitative approaches -questionnaires were administered to HQMs and hotel employees. -interviews were conducted with a smaller subset of the HQMs. Findings- Compared to hotel employees, HQMs had higher scores for all leadership and workforce items. Comparing managers’ perceptions revealed a statistically significant difference between three- and four-star with five-star hotels on developing explicit quality policies and measurable objectives. For employees, there were statistically significant differences for most of the questionnaire items between three- and four-star with five-star hotels. HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perception incongruences between employees and managers. Future- future research utilizing the other five criteria of Malcolm Baldrige National Quality Award may be beneficial. Link- if my work is to study on the hotel guest satisfaction, i can use the research to refer on the degree of service quality perception by the suppliers.

Nur Wahida 6d
Author/Year/Journal:Norzuwana Sumarjan, Susan W. Arendt, Mack Shelley (2012). Title: Incongruent quality management perceptions between Malaysian hotel managers and employees. Purpose/Objectives/ Theory Used:To compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Methodology: Questionnaires/Interviews/Descriptive statistics/I-test/Analysis of variance. Main Findings: 1) HQMs had the higher scores for all leadership and workforce items. 2) HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perceptions incongruences between employees and managers. Suggestion for future research: Studies on how to increase the participation rate would be helpful to allow for more generalizable findings. Link to your research: If my research on the perception of the hotel quality managers, I can use this research to find out what is their perception.

Wan Atirah 2d
Title : Incongruent quality management perceptions between Malaysian hotel managers and employees. Name : Norzuwana Sumarjan, Susan W. Arendt and Mack Shelley Purpose : Using the Malcolm Baldrige National Quality Award (MBNQA) criteria, the purpose of this study is to compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Methodology : – A mixed methods approach was used. Questionnaires were distributed to 35 HQMs and 576 employees of three-, four-, and five-star hotels. Interviews were conducted with HQMs. Descriptive statistics, t-test, and analysis of variance were used to analyze the data. All interviews were transcribed, hand coded, and analyzed for themes. Findings – Compared to hotel employees, HQMs had higher scores for all leadership and workforce items. Comparing managers’ perceptions revealed a statistically significant difference between three- and four-star with five-star hotels on developing explicit quality policies and measurable objectives. For employees, there were statistically significant differences for most of the questionnaire items between three- and four-star with five-star hotels. HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perception incongruences between employees and managers.Year : 2013 Future research : Studies on how to increase the participation rate would be helpful to allow for more generalizable findings

nur diyanah ishak 2d
Author/Year/Journal:Norzuwana Sumarjan, Susan W. Arendt, Mack Shelley (2013). Title: Incongruent quality management perceptions between Malaysian hotel managers and employees. Purpose/Objectives/ Theory Used:To compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Methodology: Questionnaires/Interviews/Descriptive statistics/I-test/Analysis of variance. Main Findings: 1) HQMs had the higher scores for all leadership and workforce items. 2) HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perceptions incongruences between employees and managers. Suggestion for future research: Studies on how to increase the participation rate would be helpful to allow for more generalizable findings. Link to your research: URL link of my journal research.

awin rizal 2d
Title: Incongruent quality management perceptions between Malaysian hotel managers and employees Norzuwana Sumarjan, Susan W. Arendt and Mack Shelley. Year: 2013 Purpose – Using the Malcolm Baldrige National Quality Award (MBNQA) criteria, the purpose of this study is to compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Design/methodology/approach – A mixed methods approach was used. Questionnaires were distributed to 35 HQMs and 576 employees of three-, four-, and five-star hotels. Interviews were conducted with HQMs. Descriptive statistics, t-test, and analysis of variance were used to analyze the data. All interviews were transcribed, hand coded, and analyzed for themes. Findings – Compared to hotel employees, HQMs had higher scores for all leadership and workforce items. Comparing managers’ perceptions revealed a statistically significant difference between three- and four-star with five-star hotels on developing explicit quality policies and measurable objectives. For employees, there were statistically significant differences for most of the questionnaire items between three- and four-star with five-star hotels. HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perception incongruences between employees and managers. Future findings: Studies on how to increase the participation raete would be helpful to allow more generalizable findings.

Atiqah adib 17h
Author/Year/Journal: Norzuwana Sumarjan, Susan W. Arendt, Mack Shelley (2013) Title: Incongruent quality management perceptions between Malaysian hotel managers and employees. Objectives: To compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Method: A mixed methods approach was used. Questionnaires, interviews, Descriptive statistics, t-test and analysis of variance were used. Findings: Compared to hotel employees, Comparing managers’ perceptions revealed a statistically significant difference between three- and four-star with five-star hotels on developing explicit quality policies and measurable objectives. For employees, there were statistically significant differences for most of the questionnaire items between three- and four-star with five-star hotels. HQMs identified inefficient communication systems and failure to develop explicit quality policies and objectives as main reasons for perception incongruousness between employees and managers. Future finding: future research utilizing the other five criteria of Malcolm Baldrige National Quality Award may be beneficial. Link: if my work is to study on the hotel guest satisfaction, i can use the research to refer on the degree of service quality perception by the suppliers.
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1) Do you think recording your Literature important?
2) What are the information that you will record in your log?

# data[].attributes.headline
Read the following article and log the necessary information using the example given in teh slide

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Read the following article and log the necessary information using the example given in teh slide