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Depending on the purpose of the summary, good summaries usually end with a question for further discussion and interaction.

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To appeal to the visual learners and participants, try using a visual to illustrate the summary. An infographic? A collage? A table? A video?

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Plan when summaries would be done and make participants aware of it. Daily? Weekly?

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Encourage members of the discussion to summarize the thread as well. It helps their reflection process.

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Be careful how you summarize, lest you end a discussion that could still lead to further interactions

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Crosscheck participants' contributions and align it with the major topic.

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Participants feel more engaged when their names are mentioned and their ideas recognized. Use their names while summarizing.

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It is important to identify similarities between all posts. Find out what seem to be the main point mentioned by all

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A good summary is preceeded by a proper understanding of the discussion and every contribution.

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Categorize information under appropriate (column) headings.

Attribute the information to specific people (So make participant names = row headings)

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Use colour to highlight common threads / similarities (or ideas) which you want to draw out within the summary Or even highlight differences which you want to propose for further discussion

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Do it step by step (maybe daily), don't wait until it's 2 weeks before you attempt a summary

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Identify the contributors of the discussion and note their different points. Check the contributions to see the ones to merge.

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Determine the purpose of the summary! What is the aim of the summary? To simply update, or to stimulate further discussion.

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Organize all information into a table (Using MS Word; Or Excel - as you can easily drag/move the cell content if required during the shuffling stage)

Copy / paste information or drag / move information around (if using Excel) to organise information / contributions / thoughts

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Time is crucial in summaries. A summary that comes long after participants have finished discussing might not be much of a help anymore.

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Work on participant's contributions daily. This will help you identify who is lagging behind.

You can send friendly reminders otherwise you might not have enough material to work on.

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Recall the agenda of the chat session<br>It's important to write down the main outputs reached by consensus or at the majority of the participants.