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https://plus.google.com/photos/photo/117944712702629593418/6431797851325925362?icm=false

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i helping them to setting buffet ramadhan in cafe and in front of the hotel.today is our last day internship at Hotel Seri Malaysia Temerloh. i hope i can use my experience in future. bid thank you to all the staff make a small reception for us. many things i learn about this hotel.

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clean up the cafe and serve guest for breakfast. today, the total room is 20 rooms for breakfast. so that, we use buffet for them to take their breakfast. after finish breakfast at 10 a'clock, we need to clean up he buffet and wash the mug. then i need to mop the cafe.

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helping f&b staff to setting the hall for function at night. i need to the bbq place, buffet, at the hall this night. i learn with them how to handle the function and serve vvip guest in the function.

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working in morning shift. there have not more than 10 rooms for breakfast. so make an alarcarte breakfast. so i learn how to welcome the guest to cafe and serve them to choose either malay food or western food. i also learn how to make coffee and tea for guest.

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today i change to food and beverage department in evening shift. i learn many things here. i learn how to serve guest to make an order, give the list to kitchen department and serve them. learn how the arrange the cafe and clean up the cafe before go back

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off day

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off day

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follow purchasing staff to pay an electric bill and buy some stock from supplier. he teach me how to paid and get the reciept for company. i learn how to communicate with the supplier to get the goods first and pay letter.

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helping sales department with wearing a traditional shirt for ramadhan. food and beverage staff need to wear the traditional clothing that can represent their theme as traditional village people

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today i settle my tax invoice and purchase order. then i help sales department to finish the decoration. i follow them to go promote their buffet ramadhan to the company and around. many people come to buy voucher for buffet ramadhan here

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helping sales department to promote buffet ramadhan to people around. helping them to decorate lobby hotel followed to their theme to attract people to come in ramadhan

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posting general legder, generate schedule billing maintenance , cash book , reinterface, and financial informaton in IFCA system. make a tax invoice for media prima company then email to

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off day

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off day

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i settle the tax invoice for today. then i help sales staff to setting down hall because there have an function in the evening. so that we need to settle the hall before evening.

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today we recieve mineral water stock. so i help purchasing staff to count the stock. after that i helping my supervisor to settle the cheque to supplier. i need to call all the supplier to give them their payment.

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make a tax invoice for guest that booking by travel agency and incoming function . if i make a tax invoice early, we can get the payment also early after function finish.

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off day

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make a tax invoice for guest that booking by travel agency. today, one of our staff will resign and stop working at our hotel. they make some reception to them in the evening. i hope Cheff Effendy will success out there

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helping miss Bayti to finish the cheque bill to pos to HQ. I help him to write and check the total of the cheque to avoid any problem.

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teach new staff about IFCA system. he need to know about the system because they will work as an purchasing and also as account staff. i help him to learn about the system and posting

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i need to make a tax invoice for perso n that want to claim money to their company. i get their information and make a tax invoice. then i will pos or email the tax invoice to their company as soon as possible to get the payment or to give them to get claim

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off day

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off day

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today there are new incoming staff. mr Fajaruddin as purchasing staff. so i need to communicate and teach him about the Hotel and account department. i need to bring him around the hotel and tell him about the job.

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my supervisor Miss Bayti have a courses at Kuantan for a few days. so i need to cover her work and handle any call from supplier that need their cheque immidiatly. i have to always follow up any company that have settle their function here. so that i can take the payment as soon as possible.

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today, they teach me how to make a purchase order. if kitchen staff want to make an order, i need to know the type of good they want, so that i can make a PO about the order and faxs it to the supplier. it important because if i didnot make a PO, they cannot order the goods.

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i need to make a cash voucher if i have receive a bank statement. when they pay a bill, we will get a bank statement as evident payment done. i need to make a official receipt that can relate to the system. when i make a cash voucher, automatic in the system, the bill will paid.

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learn how to make a debtor master file for each company that have booking a service at hotel Seri Malaysia Temerloh. i need to fill the company information either it is goverment sector or not.

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off day

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off day

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posting hotel financial , cash book journal and others.

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posting general ledger in IFCA system.

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today, i learn how to enter in IFCA system by account. miss Hajar always give me an information and teach me how to use this system.

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try practise to posting in system. today i try to posting about bill front office. i need to post it on system so that they can see the total billing and money

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receive an EO from sales department. every function, sales department will fill in this form and give it to other department to do a preparation. i need this form because there have an information about the company/group booking, the address , total cost ,booking date , type of booking such as function, room reservation,hi tea, dinner, and hall rental.

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today i learn how to make a tax invoice for a company or function at the hotel. i need to know what type of booking, what company there are, how much total cost before and after GST, the address and the booking date. i need this information to make this tax invoice.

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trying to learn about IFCA system in account. it take time to understand it because many things i need to learn and understand about account such as posting, general legder, travel agent and so on. it in different file to do. they teach me one by one so that i can learn it smoothly

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trying to answer the call from guest that want to know about their payment. supplier always call because they need their payment for lat month. our problem is, we need to submit the cheque to HQ by post then after sign the cheque, they will post back to us then we will give it to the supplier. it take time to get the cheque

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start working at account department. get acquainted with account staff, miss Bayti and miss Hajar. they provide little information about the job in accounts department

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off day

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last day as housekeeper. i helping my supervisor to clean the hall after function in the evening. i need to clean up the hall and arrange the table and chair like before. i need to mop the floor and helping F&B department to clean the plate

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mop the floor in front of Semantan Perdana Hall because there have a function at night. every morning shift, my supervisor and i will ensure the hall and the corridor was clean. so that it make other department easy to o their work

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start morning shift at 7 a'clock. i need to clean the corridor in front of the hotel. i clean up the toilet at the lobby and mop the floor in front of reception counter. checking room for reservation tomorrow.

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helping sales department to setting the hall for function in the evening. clean up and decorate the hall request by customer. setting the table and chair by guest arrangement. we need to finish it 2 hours before the function start.

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clean corridor railing filled with bird droppings. it can make guest feel uncomfortable. so that we need to clean it

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clean up housekeeper store. after that we need to clean dirty room after guest check out. after finish clean the room, i call to front officer to inform them that the room was clean

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off day

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start working at 9 a'clock today. there have 17 reservation room for today. so that we need to clean up the reservation room first, after that we will clean the other room.

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clean up 42 room today with another 3 staff housekeeper. we need to divide task to two part because we need to finish it before 12 a'clock. today, there have 48 reservation at 3 a'clock. there have a group of guest want to check in here.

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start working morning shift a 7 a'clock. start to clean up checkout room. today, there have 9 room checkout and need to finish it before 11 a'clock

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identify which one is the key for room at block A,B and C. Housekeeper need to use this key to enter and clean the room. we will return the key to the front officer after finish night shift.

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refill tea, coffee, milk and sugar at the trolley. we need to refill this packet in every room when clean up the room

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fill up trolley at block A. i need to add a towel, bed sheet and pillowcase at the trolley. it make us easy when clean up the room.

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off day

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if the room is too dirty, we need to vacuum the room. the staff teach me how to vacuum the room.which part we need to vacuum

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filling tea, coffee, sugar, milk powder in the container. clean up the cup and jug

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this is dirty room list. we will get this list room from the front officer in every morning. we will know how much room will checkout today and room occupied dirty.

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i'm in front of Semantan Perdana Hall. i need to clean up the corridor because it make other staff easy if there have a function at this hall.

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trying to remember the arrangement of room. where is the chair , table and bed.

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identify the type of large and small bed sheet for standard room and large room. i also need to identify the type of towel that we need to use for vvip room and standard room

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off day

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i need to clean up the corridor every morning. person in charge in morning shift will clean up the corridor.

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my supervisor teach me how to clean up the toilet. which part need to change and refill. we need to change the soup and the shampoo for each room. clean up the floor and mop untill it clean

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learn how to fold laundry bag and place it in the closet. we will put 2 pieces of laundry bags for each room

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ensure a situation similar to the original. whenever a customer needs to be checked out. front officer would contact housekeeping to tell the room had already checked out. after that, I'll clean the room and inform again if the room is ready clean.

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the next day, my supervisor bring me to the dirty room. i need to clean up this room for another reservation today. we need to change the sheets, pillowcases for every bed. this is because we need to avoid a complaint from the guest that the sheets and pillowcases is dirty.

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exchange to housekeeping department. working in houskeeping department on the first day, my supervisor took me to know the environment of the room , and my job as a housekeeper.

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off day

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follow-up appointments for every two or one day before the booking date.i need to call the guest to confirm back their booking. it make us easy because if they didn't want to come, we can cancel the booking and approve another booking for another customer. we also need to know what time that they will arrive to our hotel.

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we have other facilities like swimming pool in our hotel as another attraction to people around. but the problem arise when this swimming pool is to poor for children to swim.the broken floor can be dangerous to the customers. Today, a child was wounded in the leg by the mozec. I learned how to deal with situations like this and solve this problem as well

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learn how to fax the quotation of room to the guest. some group of guest need a quotation for they arrange their booking on that date. it make us easy and they will fax or email back for the quotation room that they need. the quotation include the total of room, the price and the availability on the date they want

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Keep updated records and files. we need to update all booking rooms to the manager in every morning because they want to write on the report. every they, hotell staff will have a meeting. so they need the information to discuss together

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each staff for every shift need to do a report on feather float. the purpose of making report is to make money not diminished during the changeover shift . if reduced, staff on that shift should replace the money with their own money

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this is cashier closer details report. we need to print out this information then pass up this sheet to account staff for every shift

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rest dayyy :-)

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helping housekeeping clean up the door.

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zamri teach me how to do cashier worksheet. they will fill up this form for every shift. this form is for listing all in and out money. they have many code that will be use such as cash for guest that paid cash, visa for card credit and debit, and paid out for amount refund money to guest

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zamri as night audit teach me how to reserved booking for online booking guest. At Seri Malaysia hotel, there have online booking such as expedia, softinn, and booking.com. so we need to checking up the online booking every day to easy us and guest.

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list of credit card statement. this is for list out the guest that paid by credit and debit card,. today i'm helping night audit closing shift. there have 4 guest that use credit card. so that i need to find out their card number , name of guest,type of card and number of room.

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checking room status every day. after guest check out, i will call housekeeping staff and they will clean up the room. after clean up the room, the housekeeping staff will call us and tell the clean room. then i will change the status of the room

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taking invoice function from account department.i will give this invoice to the person in charge for the event as a reset for them after paying full charge for their event

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rest day.. cooking "sambal hijau ikan bilis" and " cekodok". have a nice dayy :-)

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helping housekeeping to clean up the room. there have 45 room checkout today and i helping them to clean up the room. we need to clean the room before reservation guest come and check in the room.

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welcomed to chief minister of Pahang to the hotel. the chief minister wanted to attend the event in the Temerloh city  . he  prepares at hotel Seri Malaysia. the staff and i  provide refreshmentsr to her and her assistant to . we were given great tips by minister. tq

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checking event or today and tomorrow. get ready for the event. there have an event in every weekend such as meeting of SK. Kampung Tengah and event motor.

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learn how to use this mechine. we accept my debit and credit card for guest that want to paid by card. some guest doesn't want to paid by cash. so they can paid by their bank card.

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identify the corresponding file for every form. easy for me to keep out the form such as the exit form and request room form for MOD.

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breakfast voucher list. i will give breakfast voucher to the guest one pieces voucher for each room to easy them to take a breakfast in the morning. there have number at the voucher. i will list out the voucher number, room number and the guest name then give it to food and Baverage staff. they will checking the voucher with this list.

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Rest day. i'm cook "soto johor" :-)

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today session i learn how to make cashier closure detail report. this report is to know total cash money for every day. this report have the information of the payment such as room number, amount of the payment for each room and the deposit cash for that day.