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GOOD LUCK EVERYONE AND THANK YOU VERY MUCH!!

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YOUTUBE
https://www.youtube.com/watch?v=YOzr-s3oMr4&feature=youtu.be

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complete LI REPORT

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The last day of my internship journey! Quite a lot numbers of experience in handling the guest.. Things learned in classroom been difficult to experience through practical yet managed to overcome it successfully in past 4months! The best part of life and still more to go in working environment especially in hospitality industry! Thank you everyone who help me out in this journey!
The best is yet to come

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A lot of reservations after some time and slow occupancy getting better ! Comfortable working environment with understandable working partners during all these days!
Hope for the best

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A day with very few reservations and the rooms are still under pest treatment while the occupancy still slow.. It's my plasure to be in the part of the learning process

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A day in afternoon shift and just few reservation to go.. Rooms available for walk in guest and not much work to do.. Relaxing day though!
Hope for the best

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Very slow occupancy because not much reservation and very less walk in. Very boring to sit alone and checking the system. Hopefully can have some walk in guest.
Hope for the best

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A little busy day it seems since it's Saturday because kinda busy handling check out guest.. Occupancy still slow and not too many reservation!
Hope for the best!

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A day before Ramadan and it's just few reservation due to it's slow occupancy period of time.. Usually there is no time for rest on Fridays but then it's totally different experience! Still there is walk in guest to check in.
Hope for the best!

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The room occupancy start to be slow due to fasting month! Rooms are under pest treatment.
Hope for the best

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Non busy day even the rooms are full. No reservation for today and only few walk in guest today! Since it's gonna be fasting month the occupancy will be slow.
Hope for the best!

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Again alone in a shift and it's become usual for me to work and handle situations alone! Not much reservation but more check out so need to handle the guest properly!
Hope for the best!

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A day alone in a shift and real busy day with check out and check in. Guest arrives early and real busy it seems till the next relief staff enters! The next shift is so helpful.
Hope for the best!

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A day full of busy in handling the reservation. Reservations mostly from online and helps us reduce our workload to collect cash upon check in!

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A busy day indeed.. A lot of bookings and phone calls for new reservation. Check in and check out rushed us up!
Hope for the best!

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Today in reservation department and have to handle a lot of reservations. Two group check in and this causes a lot work to be done in my shift
#Hopeforthebest

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A day after off day and it's quite busy day as well. Doing cashier and wrongly posted amount by cash instead of card! Did some correction helped of senior staff! Learn from mistakes!
Hope for the best!

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Relaxing day due to not much reservations to go and rooms just available for walk in guest!
Hope for the best

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Stress free day since today I'm in afternoon shift! Group check in so don't have much rooms to sell.. Celebration of mothers day and birthday celebration for another staff..
Hope for the best

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A day with equal number of reservation and check out guest! Little busy day though!:

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A busy day indeed! A lot of reservations to go and and it's really Busy day as usual.
Hope for the best!

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Another colleague is on mc so have too be in relief shift! A lot of bookings and walk in! Quite busy indeed!

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A day quite a lot of bookings to handle.. Doing cashiering is all about the accurancy towards money handling!
Hope for the best!

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A day with very few reservation because it's a group check in!!
Work load reduce and tomorrow is my offday!
Hope for the best!

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Relaxing day indeed! Afternoon shift for 2 days. Reservation just few to go And  waiting for walk in guest.
Hope for the best

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A very busy day indeed! Unfortunately lift out of order and this causes the work load to increase twice to handle the guest. Pressure for the full day and tried hard to convince the guest to make sure the guest didn't cancel the reservation!
Hope for the best and hope for the better day starts tomorrow!

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Today in cashiering and many more reservations to go since it's weekend. Tirng day indeed!
Hope for the best

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A day with a lot of reservations but then guest check in time is late in the evening. So it's quite relaxing and slow occupancy time as well. Learning process still going on since different guest different perception and expectations!
Hope for the best!

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Less work for the reservation department today due to many online bookings and it's paid.. Have to try push the sale to walk in guest..
Hope for the best

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Quite relaxing day due to a lot of check out and it's end of holiday! Less reservation and less walk in guest.. Anyway happy labor day!!
Hope for for the best!

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A day should Be relaxing but full of work And all the guest must check in before the time and this causes us to be work even more. A day full of tired and busy day indeed!
Hope for the best!

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A day with a large number of group check in and busy check out the guest from hotel due to time arrangements for group check in..less work and less issues been handled.
Hope for the best!

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A day with quite some numbers of reservations.. Today happen to face all the fussy type of guest due to rooms available only for one night.. Successfully handle and settle the guest.
Hope for the best

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A real busy day indeed.. A day without rest at all and busy with reservations.. All the guests busy requesting to change their rooms according to their preference.. Reservations confirm and busy check in the guest.
Hope for the best

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A day after off day.. Little tiring and start practice doing the cashier part in busy days since it will be easy for me to handle the busy day alone in a shift!
Hope for the best!

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A day I start my cashiering at hotel. Start practicing on cashier due to I'm quite some time in reservation already.. Learning process begins.
Hope for the best

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Tiring day indeed. Just fewer reservations to go but then tired of waiting for guest to check in one by one is tiring. I need rest please.

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A day with just fewer reservations.. All the reservations been confirmed and rooms are mostly full at the time we took over from morning shift.
Hope for the best!

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A day full of changes due to the top management of the hotel coming down to Malaysia and visit the construction site and the hotel standard operating procedures.. Full day pack with busy schedule and staff required to wear a proper attire.
Hope for the best

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A day with quite a lot of bookings and I feels good to work. Feel little tired due to take medicine..
Hope for the best!

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I'm on mc due to suck

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A day with less workload.. Less walk in... Less reservation.. Slow occupancy and it's a day I worked slowly due to not feeling well.. Co-staff is so helpful and understand my situation.
Hopeforthebest

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Today in afternoon shift due to a staff on mc today. first time alone in a shift.
Hope for the best

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Very tired and rooms are full.. Time runs too slow and it's quit relaxing day because only check in the guest who have booking..
#hopeforthebest

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Good Friday and good day starts.. Super busy than before due to a lot of reservations upon the celebration of good friday. A lot more works been done before confirm all the bookings and arrange the rooms as per the request.. A kick start of work load.
#hopeforthebest

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A day starts with good energy though.. Each of us was very busy attending guests since morning and yeah it's weekend!  A lot of reservations to go for the day due to tomorrow will be public in most of the place in conjunction of good Friday.
#hopeforthebest

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A day Starts with call for reservations.. Quite busy and arranging rooms for the guests really take time.
Hope for good

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Just a Normal day.. Just check in the guest and attend walk in guest to answer for their queries..
Hope for the best

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Quite relaxing since not really a lot of bookings.. Yet take turn to check in the guests today with another staff..
Hope for best

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As weekend starts the workload increase automatically.. Working in this Industry is little tiring yet I enjoy working in front office because this enables me to learn more..

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A Very busy day though. Two group check in and manager on leave today. Need to prepare all the key cards for the rooms and issued the breakfast voucher for them to be use by tomorrow.. Confirm all the other bookings besides the group. Tiring day indeed..
Hope for the best

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A busy day indeed.. Since morning busy with reservations of the day.. Check in and arrangements for tomorrow group check in since tomorrow we have 2 group check in which needs special attention for the rooms from the maintenance and the housekeeping. Assigned all the rooms and ask housekeeping check completely to avoid having complains since manager will be on annual leave..tomorrow will be a busy day though.
Hope for best

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Slow walk yet still busy with all the guest been already check out. Block few rooms for pest treatments since lately received few complaint about poor maintenance..
Hope for the best

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Very slow walk in and the availability still high for today. Today have nothing much to explain about.
Hope for the best

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Very slow walk in by guest and it's very hard to wait very patiently for guest to check in.. Show rooms to few guests and they make the reservations for weekend.. Gonna be busy weekend though..
Hope for the best

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The first day of April and it's a good start though.. Workload as usual and still working on in reservation and guest attending.. Guest leaves good comments and trying to push the sale to full house..
Hope for the best

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The last day of March.. I have done my part for today as today is very busy day.. VVIP arrival and some important notes and works to be done to satisfy them.. Personal inspection by manager for the room and followed by myself.. Good experience indeed.. Get to know how do housekeeping doing their task..
Hopefully everything goes well..
#selfieafterwork

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I'm in relief shift where only one staff is working per shift due to some of them apply leave and it's quite busy day as well.. Lot of bookings by call been made and I could able to handle the guest as well!
Hope for the best

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Morning shift as usual after my off day.. As usual lots of check outs and quite a lot of reservations to go.. Bookings been confirmed and have assigned all the rooms for guest according to their bookings.. So far no problem been faced.
Hope for the best"

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I'm in afternoon shift again.. Only left with few reservations to go and quite slow occupancy.. Time to push the sales with best prices..
Hope for the best!

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A day with less walk in guest due to school holiday comes to an end.. Feels tired when there is no work to do.. Few reservations only to check in..
Hope for the best

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New uniform, new look, new appearance, new feel and excited to work of course.. Very busy since morning because of non stop guest arrivals and feels damn tired. Yet, I still feel good to work here with my whole heart..
Hope for the best!

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The day gone damn fast since we are too busy handling guest since morning.. A lot of check in, check out and walk in guest as well.. Learn and Manage to handle busy crowd in counter..
Hope for the best

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Relief staff.. A day full of tiredness.. Waiting for guest check in and all the guest arrive before the check in time and workload increase..

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DA day full of work.. A lot to do yet very busy since punch in.. Non stop guest check in and check out. Phone calls and non stop enquiries about room rate.. Tired!

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The day was smooth and everything under control.. Room almost full and relaxing while waiting for guest for check in.

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Afternoon shift for the second day.. Not really busy because still left few rooms only for sale.. All the reservations confirm as well..
#happykid
#hopeforthebest

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School holiday starts today and it's my first day working in afternoon shift.. Very boring day it seems.. Waiting for guest to check in under Reservation

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A busy day as usual because it's weekend. A lot to follow up to confirm the reservation to avoid miscommunication between guest upon arrival. Saturday tomorrow the rooms are fully booked so have to follow up earlier with guest to confirm their booking.
Hope for best.

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A good kick start indeed with great breakfast.. A day full of energy to start the work and everything goes well as usual..
Hope for the best

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The day going smooth.. Send off a staff who is resigning effective today. All the other work as usual and no problem handling guest so far..
Hope for the best

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A busy day indeed. This week starts with busy work schedule.. Since school holiday gonna starts the week would be busy as well..A rest day is needed desperately.
Hope for the best!

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Another busy day at hotel.. A lot of check out and check in process. Block room for treatment before school holiday starts due to keep the maintenance problems in control.

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A busy day indeed.. Non-stop check in and check out for today.. A day to handle more guest at one time..
Hope for the best

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Busy day as usual because it's weekend.. Busy handling guest and reconfirm the reservations for tomorrow..
Hope for the best

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A day full of energy.. A meeting with front office team regards the hotel maintenance and guest attending way..
Hope for the best.

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Occupancy slow and quite boring.. Learn to print out telephone bills and attached together guest bill upon check out
Hope for best

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Today Is Monday and office operates as usual and occupancy quite slow.
Hope for the best

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Sunday starts and every task to be done as soon as possible..
Hope for the best

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Morning shift as usual and today my duty has begin as usual.. Check in process in good level.. Occupancy to be full.

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Today I just able to work half day due to not feeling well.. My manager excused me and let me go back early to rest so that I can join work on tomorrow..
Hope for speedy recovery!

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On MC due to not feeling well..

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Last day of working in this week.. Managed to confirm all the bookings and check in the Guest..
Visit the rooms with guest to show room.

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It's a very boring Sunday indeed..
Occupancy low so it's quite relaxing day though..
Hope for the best.

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Need to handle fussy guest due to some miscommunication.
Able to handle and check in successfully. A day with Senior staff.

Hope for the best

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Weekend starts and the workload increase.. Able to handle guest.
Learn to arrange shuttle for guest

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Good start up with just a little work to be done..
Hope for the best

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A fresh start up after off day The occupancy still running low and the learning process going well..
#hope for the best

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Today the occupancy was very low.. Was adjusting with the booking and arrange all the booking for future date..

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First day on shift work..
Handle reservation alone without any assistance..
Quite slow business for today.. Interesting to work on shift..
Hope for the best!

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Sixth day at Palace Hotel
Everything was smooth today and able to handle crowd in check in counter..
Starting from tomorrow will be on shift..
#hopeforthebest

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Fifth day..
Make arrangements for group check in..
Quite busy and hectic day start since the weekend starts..
#hope for the best.

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Forth day internship..
Today everything was good and we have check in manually due to Tnb maintenance. It's even easier then the auto update in system.
Hope for the best.

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Third day internship..

The work going smooth and good.. Everyone and every task given being easy day by day.. Every staff willing to teach and help me in learning process.
Hoping for best.

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The second day was smooth and every task which been teached for the first day done by me. Some doubts been clarified by staff and the manager. My manager ask me to focus more on reservation and phone calls..
#hope for best.