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We learn Today CEM department in detail it's help us to run department with profitable..and clear the confusion which we are facing on daily basis it's also learn new things which we r not doing on daily basis ..
Thank you mam and sir for Day 1 class tomorrow we learn more from you which help us futher ..

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Priya
Shivai
Cafe contribution need to be improved
Train more crew on suggestive selling, getting target on daily basis

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Latika
Cafe contribution improve
Customer complaint
Achive the sales and gc target

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Cafe contribution need to be improved
Train more crew on suggestive selling, getting target on daily basis
OTG numbers to improve
Mds kpi to achieve
Customer complaint handling

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Know your customer very well
Complaints to be optimize properly
GEL needs to be aware of the customer is happy or not.
Traint crew in right way to get right productivity from him/her
Key learnings from todays sem.

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Srikanth

Gcsc should be improved by training more of order taker on gcsc and mc cafe as well

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M taking my challenge is reduced the CPM  in my restaurant and
Train the people in pit team and suggestive selling

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Sagar B.
OTG Number is improved.
LSM parmiter to use for sale Build up.

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Balaji

Tirupati

1.Taking customer feedback and survey
2.7touch points
3.LSM activities
4..CSR ctivitie
Safety and security
Improve service
QSC&V
Best Customer experiences
Build sales ,GC,run profitable business
business model best customer experience
Department knowledge crew members knowledge

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Baroda Inorbit

How to resolve customer complain
Lsm pyramid
Customer experience increse.
How to run smooth mds

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Musheer
Commitment
Trading area anlysis
I will use power bi to know sales trend
I will reduce mds complaints.

Key learning
Role of gel, mds manager , mc cafe manager , barista., Finding root cause, how to handle mds complaints, LSM pyramid

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Prajna
Forum mangalore
Focusing upon store target and working efficiently with comparing target vs result
Focusing upon CPM
Helping others to understand the department task and delegating task to the team promptly
As a accountable person of CEM department helping other 2 departments to meet their targets and analysing the fact and making action  plan on that

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Bhawarkuan Indore

In 1st class of CEM  We started our learning with understanding the goals and objective  of the department understood the roles and responsibilities of the CEM manager also learned about system map of department studied about how to create sales nd profitability to create record breaking culture , understood the use nd need of peak period diagnostic tool, further learning was about how to create value for our customer and how to retain and recover the customer, we discussed about customer feedbacks
GGI and service reports were discussed
we learned about minutes of various Brand Extensions and lastly discussed about the LSM pyramid and how to use it to increase our profitability.

the behavior changes i need to work upon is
>to start focussing a little bit more on not only give QSC but also Emphasize on Value
> trying to push my team towards achieving sales comp. with inc. in cafe conversion as to inc. profit also.
> on floor training of crew is needed to be more efficient with Hospitality.

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How to handle customer complaint and how to resolve
Gel roles and responsibilities
Peak diagnostic tools .
PPG

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Now im focus on cpm and also  appriciate to my team and
do the better work i have learn to how run this system and
also team meet improve and clear communication to all team member.

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1.Need to keep focus on GGI
2. MDS Complaint which is our opportunity try to keep zero .
3. Try to build more sale with communicating near by trading stores.
4. Cafe contribution improvement

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Trying to push my team and guide him to achieve store target as well mds pet team fix its help to reduce mds complaint and mccafe contribution maintain try to explain how to follow ppg and fpg for shift ic.

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Manoj
In 1st Day
I learn about What is actual CEM roles and Responsibilities , discuss about customer feedbacks, Customer complaints, GGI , peak Diagnostic tools, LSM Pyramid and how to use for increase store sale. What is actual suggestive selling or Sell up.

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Priya
To learn more about CEM as a department and to execute same in live store

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Drushty Patel from kadodara
Work on Cafe conversion and Also on customer complaint special in MDS and MD visit with 100% Results and also work on TTL time

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Nihal Joshi

OTG numbers will increase
Cafe conversion will be beyond the target
MDS parameters will be beyond the target
CPM will be less

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We need to promtiom
exugation for gc increase
we need to train our peole
we need to follow touch point its
helo to ipmove our QSC
we have work to track any break records
its help to new record.